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  1. #1
    Active Member DavidLeR's Avatar
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    "Repair Only Warranty" - No Refund, No Exchange

    A Canadian Tire policy that seems to cause a large number of complaints is their “Repair Only Warranty”.

    The name doesn’t sound so bad. It seems like it’s only telling you something about the manufacturer’s warranty.

    After all, how could a “Repair Only Warranty” doesn't sound a whole lot worse than a ‘full replacement warranty’. And don’t many manufacturers provide ‘repair-only’ warranties?

    How come people are so upset, if such warranties are fairly standard?

    The problem is with CT’s special rules for refunds and exchanges for "Repair Only” products.

    If you are diligent, and read the CT web site http://www.canadiantire.ca/AST/Navig..._Exchanges.jsp and also the big sign at Customer Service, it sounds like you have 90 days to “return an item for exchange or refund”.

    The web site and the big sign don’t even mention “Repair Only” at all.

    If you decide the item doesn’t really fit your needs, or you just want a different model, guess how long you have to get a refund, if it’s a “Repair Only Warranty”?

    90 days? Nope.

    14 days? 7 days? 1 day? 1 minute?

    Nope, you have zero time to change your mind. Once you’ve paid for it, you own it. End of story.

    How about a product that doesn’t even work, and therefore you want to exchange it for one that does work? Can you at least “return an item for exchange” like the web site and signs say?

    Nope. There are no exchanges, either. Too bad if the box you selected has a defective item inside it. It’s your problem now.

    It works like a ‘No Refunds, No Exchanges' item (i.e., like a ‘final sale’ or ‘as-is’ item). It just happens to also have a warranty, and the warranty only covers repairs (i.e., not exchange).

    What looks like a simple statement about the warranty hides some nasty policies about refunds and exchanges.

    Why don't they come right out and make these as "No Refund, No Exchange", instead of distracting you with the warranty? I suppose because fewer people would buy them if they knew.

    From what I’ve heard, the ‘No Refund, No Exchange, Repair Only Warranty’ seems to be applied mainly to gasoline-powered equipment, but some electric equipment seems to be included, too.

    What can you do if you’ve fallen into the “Repair Only” trap, and you are stuck with a defective product that you dont' want?

    You may choose to settle for the terms of the manufacturer's warranty, and arrange a repair. Then maybe sell it on Kijiji or at a yard sale.

    However, Ontario retailers are required by law to provide a refund for a defective item, if the customer asks for one, regardless of any store policy or manufacturer’s warranty.

    This applies even to products with the "Repair Only” (i.e., "No Refund, No Exchange, Repair Only”) Warranty” policy.

    I strongly suggest making a call to the Ministry of Consumer Protection at 1-800-889-9768. They can quote the appropriate sections of the applicable laws, help you apply those laws to get a refund, and assist you in filing a complaint.

    You can also find their web site here:

    "Ministry of Consumer Services - Consumer Protection, Consumer Education, Consumer Information"

    My related post on the Sale of Goods Act and on the Consumer Protection Act may be of assistance. It is located here:

    "https://www.canadiantiresucks.net/al....html#post2867"

    ---

    It is interesting to contrast CT with major retailers, who generally will provide a refund during a fixed period of time, if you change your mind or it is not working.

    If they don’t provide a refund, most retailers will at least provide an exchange for an item that is not working.

    This is true of basically everything they sell, except for certain items that most stores will not refund or exchange (such as cut material or custom orders).

    -----

    An interesting side-topic is whether Canadian Tire is the only major Canadian retailer to use a ‘No Refund/No Exchange/Repair Only Warranty’ policy on any products.

    I have reviewed a number of web sites and visited some stores, and have found no other major Ontario retailers who have such a policy. In fact, I generally have to explain to them what a “Repair Only” item is, and that it is no-refund/no-exchange.

    Therefore, I would say that Crappy Tire is the only major retailer to use such a policy.

    Taking this a step further, I have found no other stores in Canada who have used such a policy prior to its introduction by CT. On that basis, I would say that Crappy Tire has "invented" the "Repair Only" policy, as well as being unique in using it. Please correct me if you know the actual inventor.


    Another side note is legalities. If a law requires someone to perform a specific act (such as providing a refund), it is illegal for them to refuse to do so. Any policy that requires, or even allows, a person to behave in an illegal manner can be deemed an illegal policy.

    -----

    I hope that this post is of assistance to consumers who are seeking to obtain a refund (or even just an exchange) for a defective item, or want to learn more of the pitfalls of shopping at Crappy Tire.

  2. #2
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    dear broken record

    why don't you answer the very specific questions before you? instead you babble on about what is right and what is wrong and who did what first (without proof of who started repair warranties first)

    i am also still waiting on the document or specific section in any act law or legislation that says customer may choose the remedy.

    incidentally I did a little homework yesterday. i called a local canadian tire, said that i'd purchased a....wait for it....simoniz electric pressure washer and needed the warranty details faxed to my office. they did so right away. here's the very first line in the document further proof that your claim of zero help, zero return as soon as you pay is what i like to call......wrong.

    Warranted against defects in workmanship and materials as follows when accompanied by proof of purchase.
    - 30-day over-the-counter replacement warranty
    - 2-year repair warranty
    - 90-day warranty on included accessories

    now, nowhere in the law, legislation, act etc... does it say this is illegal. the cpa, sga etc... would only apply if canadian tire refused to honour these terms.

    i might also point out that in post 110 of our favourite evolve treadmill thread, you posted the following statement.

    “Regardless of a store's policy, if the goods you have purchased were misrepresented or are defective, you have every reason to expect the store to provide a suitable substitute or refund, or make proper repairs. The laws in Ontario require a store to make good in such cases.”

    and i quote.....or make proper repairs. make proper repairs. make proper repairs. wait a second, is the BBB suggesting retailers do something illegal?

    make proper repairs. make proper repairs. make proper repairs

  3. #3
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    one more thing
    your claim is that the "repair policy seems to create a lot of complaints".

    please tell me, now that you've added statistical analysis to your degree in law.... how many complaints does canadian tire get regarding this policy? facts and figures please, anecdotal evidence need not apply

  4. #4

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by lawguy View Post
    one more thing
    your claim is that the "repair policy seems to create a lot of complaints".

    please tell me, now that you've added statistical analysis to your degree in law.... how many complaints does canadian tire get regarding this policy? facts and figures please, anecdotal evidence need not apply
    Plenty of complaints right on this site. Lots on complaintsboard.com too. Also smartcanucks.ca and redflagdeals.com.

    Don't need a statistical analysis to know CT sucks.

  5. #5
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    Plenty of complaints right on this site. Lots on complaintsboard.com too. Also smartcanucks.ca and redflagdeals.com.

    Don't need a statistical analysis to know CT sucks.
    yep, lots of sites with complaints about Walmart, Home Depot, Costco, Sears, Zellers, and almost every retailer in Canada and the U.S. too...including the sites you listed. What does it prove? That 100% customer satisfaction is unattainable in the retail sector....did you not know this? It matters not what any store's policies are, there are those that won't like them.....the answer is simple, don't shop there. But as I said....find me one retailer out there that has ZERO customer complaints. If you're not a fan of capitalism, feel free to move to Libya.....you know, with their excellent return policies and all.....hahaha.

  6. #6
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    If you decide the item doesn’t really fit your needs, or you just want a different model, guess how long you have to get a refund, if it’s a “Repair Only Warranty”?

    90 days? Nope.

    14 days? 7 days? 1 day? 1 minute?

    Nope, you have zero time to change your mind. Once you’ve paid for it, you own it. End of story.

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>
    Mr. DavidLer, in all your pontificating, you fail to mention that there is legal protection for both buyers and SELLERS. I think that you don't believe that sellers should be protected, Am I incorrect in my assessment?
    You seem to intimate that a customer should be able to change their minds if something "doesn't meet their needs" or if they decide that "they just want another model". How would this protect the seller from someone that thought they could try a product out or borrow it for the weekend or finish a one time job and realize they don't need the product any more? I guess they could just claim it to be defective, and under your rationale, would be entitled to a refund. But guess what, stores caught on and policies were put in place to prevent this type of fraud. I'm not sure if you were aware of this, but people lie. I believe that a lot of people on this site lie or only tell part of the truth.
    If you buy something and you decide you don't want it, then you should sell it on your own.
    "change your mind"......Please grow up.

  7. #7
    Posted by an unregistered user Guest-0276's Avatar
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by lawguy View Post
    facts and figures please, anecdotal evidence need not apply
    Funny that's all you've given plus your weak opinions. Are you that stupid of a woman?

    Specific cases with 'CPA', both you and unregistered requested as you were so sure none existed were, given only to be dismissed because you were proven to be wrong. You don't bring proof to the table. All you've done is run your mouth and give anecdotal evidence, and stupid opinions yourself. No back up, no common sense, You're just low paygrade clerk with a scanner and a mop.

  8. #8

    Re: "Repair Only Warranty" - No Refund, No Exchange

    didn't this refund thing get all settled already over in the treadmill section?

    you an that law fella keep ignoring the first 7 or 8 site that all say refund and get your money back and so on. seems legit to me.

    instead your harpin on the one that you like better.

    don't see how that makes the others 6 or 7 go away.

    if i'm going to buy something i want it to work right off the bat, and keep workin to boot.

    not have to ship it off to be fixed first. maybe i got a driveway fulla snow or a lawn thats overgrown in the summer.

    especily if its a long drive into town.

    the davidler fella sure does seem to have his nads in a knot over this.

    but the repair only deal?

    I can smells it all the way across the field.

  9. #9
    Smart Consumer
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    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Unregistered View Post
    i called a local canadian tire, said that i'd purchased a....wait for it....simoniz electric pressure washer and needed the warranty details faxed to my office. they did so right away. here's the very first line in the document further proof that your claim of zero help, zero return as soon as you pay is what i like to call......wrong.
    So, help us unravel your web of lies.

    Since you have finally confessed to actually working for Canadian Tire (one of your longer-running lie, I think), we must revisit your relevant claims.

    Did you actually telephone another store and lie to them about purchasing a pressure washer?

    Or, did you lie to us when you said you telephoned another store? (Because, after all, you are a dealer at a store, so you would not need to call anyone.)

    Also, why did you ask for a warranty for an electric pressure washer? Surely you knew that they did not have the "Repair Only" (no refund, no exchange) policy. Did you pick these in an attempt to deceive readers who would not spot the difference?

    Were you, in essense, lying to the readers on this forum? (By pretending that there isn't a no-refund/no-exchange policy for pressure washers, when in fact there is such a policy, but for gas-powered washers?)

    How about your lie about DavidLer? You claimed that he was wrong (by pretending he was describing only electric washers) when all along he was right about some pressure washers. A fact you chose to conceal. To advance another of your lies.

    Please help us decipher your web of lies.

    On second though, don't bother.

    It's quicker to just disregard every self-serving statement you've written.

  10. #10

    Re: "Repair Only Warranty" - No Refund, No Exchange

    Quote Originally Posted by Smart Consumer View Post
    So, help us unravel your web of lies.

    On second though, don't bother.

    It's quicker to just disregard every self-serving statement you've written.
    I think the original message was actually posted by lawguy, even though he/she used the name Unregistered.

    I saw a similar clarification over on the Evolve Treadmill thread.

    On the other hand, lawguy seems to be a liar as well - just not as busy.

    For instance, why did LawGuy ask for the warranty on an electric pressure washer?

    There was no mention of electric vs. gas in the "Simoniz Scam" or "CT Doesn't Honor" thread, except regarding snow blowers. In the Evolve Treadmill thread, it was Unregistered and lawguy who first mentioned electric.

    So, why DID lawguy decide to pretend that DavidLer had claimed that electric pressure washers had the horrid "repair only" policy?

    Why tell a lie that could be so easily disproven?

    Besides, it was the original posters who claimed that their washers were subject to the "policy", in the "Simoniz Scam" thread. Not even in the Evolve Treadmill thread, to which lawguy was replying.

    Should we instead start calling him "LieGuy"?

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