Personally I found some of the reasons to be ridiculous. One of the complaints was that staff were not approaching each and every customer asking if they needed help.
I don't know about you but I were to walk into a store and be asked for help and didn't want any, I would politely say no. Then I walk down to another asile and be asked for help by another staff and I would feel rather annoyed. Continue my shopping to another area of the store and be asked for help.. I would WALK OUT!
I know I would refuse to go to future shop because I would be HOUNDED by staff for help.. I just want to shop IN PEACE and IF I need help can ask for it.
Now in regards to wanting personal experience on products. A SMART SHOPPER would NEVER go by what a sales person recommends; a SMART BUYER would DO THEIR HOMEWORK FIRST. Look up reviews.. ask around, ask some more.. google it..
And to be upset because a 16 year old kid isn't able to assist you on how to wire your house is ridiculous at best! There are reason there are ELECTRICIANS. I would never go into a store and expect or rely on a KID to tell me how to wire up something that could turn DEADLY if wired wrong!
Personally what I find is MOST person questions that are easily found.. "How many cups can this coffee maker make?" Flip the box and large print "12 cups"..
"Where is this made? China?"
Turn over the box. "Make in China".
"Which belt goes with my vacuum?"
This is why we have guide sheets near products like these (oil filters, air filters, auto fluids, screws, adheisives, caulking, vacuums, shop vacs, etc..)
More often than not, I find the questions ask, and the time to look for a staff member who may be assisting another customer is much greater and time consuming than would be to simply read the box, or look at the guidance sheets which is usually what we do anyways.
I've learned and don't buy ANYTHING until I research, and research some more. I may go into a store with an idea in mind but I keep track of notes on products of interest. Take that information home and research.
Be a SMART BUYER, safe TIME, MONEY, and STRESS.