CT sucks at auto repairs:
Peggy Crandlemire Hmm...strong customer service? Does this sound like strong customer service?! The Canadian Tire store in Vernon, BC, refused to honor a warranty!! Recently, we had to replace the serpentine belt in our van. They gave us a choice of two different belts, the more expensive one (approx $60), had a longer warranty, of approx. two years. So we purchased that one. Now, less than three months later, that belt has fallen apart, the cloth backing peeling away, etc.
So, we took it to Canadian Tire, along with the receipt, to replace it under the warranty. Canadian Tire refused to honor it. Instead, they blamed us, saying it was something wrong with our van. We told them there is nothing wrong with the van. If there were, we wouldn't have been able to do the amount of driving we do, with kids, etc. They still refused to honor it. Then to add insult to injury, as we were leaving the store, the people behind the counter (parts dept.), were trash talking us!!! Needless to say, we are very disappointed, upset!! In the end, Canadian Tire has lost an entire family of customers!