Serge C.: Hey Canadian Tire - Facebook "recommends" that I like your page - ever since I blew my top last summer I haven't ONCE set foot in your stores since! I tallied my receipts for my purchases at your competitors since last July: 1235$!! Every time I go to Rona, it takes me 2 minutes to find a competent employee who really gives me great advice, the price is fine, and I'm out of there within 10 minutes; best part: my stuff is secure in QUALITY plastic bags that don't tear at the seams so like my coffee pot won't break when it slips out of a defective bag and smashes in my driveway (true CT story here). You need to re-evaluate your market scheme because you've become the Dollar-Store of home and car items - cheap, just like the service, just like the store layout. Your HQ doesn't care what your franchisees do, and it shows.