Another nice summary:
Steve H.: It's unfortunate that the company doesn't recognize all the negative feedback as an opportunity to improve and subsequently attract some of their customers back to their stores; which would translate into aquiring a broader market share. Their arrogance clearly illustrates the disconnect that has occured between the company and the average consumer. Maybe you guys should start paying more attention to the feedback, rather than margins! Put that on a spread sheet.
Steve H.: It's unfortunate that the company doesn't recognize all the negative feedback as an opportunity to improve and subsequently attract some of their customers back to their stores; which would translate into aquiring a broader market share. Their arrogance clearly illustrates the disconnect that has occured between the company and the average consumer. Maybe you guys should start paying more attention to the feedback, rather than margins! Put that on a spread sheet.