See, this is the kind of bad social-media presence a retailer can avoid, if only they will stand behind what they sell:
Richard M.: If you're Canadian Tire customer service so good and how come I have to go rent a nail gun after I purchased one from you . Is it because Mastercard and Canadian Tire refused to replace a brand new product unused but was defective .a brand new nail gun doesn't get replaced but sent out for repairs . It was a brand new nail gun I purchased not a repaired or refurbished one . Also I'm supposed to stop my renovations so you you can repair a defective product for me ??? When I left the Canadian Tire store I went and rented a nail gun . Then when I got home I reported the incident to Canadian Tire customer service and a Canadian Tire MasterCard services because I purchased a nail gun combination on my MasterCard after 6 months of Canadian tires exemplary customer service or so called service . I ended up paying off my Canadian Tire MasterCard for the nail guns . Then I cancelled it . After all why would I have a credit card with credit card services of Canadian Tire when they ripped me off and didn't help me out like they're supposed to . Offering somebody a new nail gun after 6 months isn't acceptable it should have been after 6 minutes at the counter . And then to send me a letter saying if I don't pick up the nail gun from Langley in so many days the part will be destroyed . Like I want a new nail gun 6 months after my renovations are complete . Without a doubt considering that Canadian Tire has the nail guns I purchased and it took them 6 months to attempt to resolve issue a refund should have been in order . Not a letter if you don't pick up the nail guns were going to dispose of them . I guess Canadian Tire considered them to be junk to . If Canadian Tire really had a good customer service they would be cutting me a check pronto . Also they would be going out of their way to apologize to me and find out just who I am but which they should already know because of the customer complaints with my MasterCard and Canadian Tire services . Believe me they don't go out of their way for anything . Especially customer service . And I apologize to everybody for seeming so negative however this is what Canadian Tire chose to make it when their manager made the decision a brand new product should be sent out for repair not replaced I could understand if I had to useed the nail gun but it wouldn't even fire a nail . And to offer me a new pair of nail guns 6 months later was is just an insult . And what makes it even worse is my shop is full of Mastercraft products and I have to look at them everyday . That reminds me of the day my favorite Canadian Tire store stole from me . And then the 6 months being strung along by Canadian tire customer service .
Richard M.: PS everybody life is wonderful still . And have a very happy and healthy holiday everyone . And a special Christmas cheer for those poor people that have to work at Canadian Tire customer service must be terrible . Have a wonderful Christmas and enjoy your time off with family .
Richard M.: If you're Canadian Tire customer service so good and how come I have to go rent a nail gun after I purchased one from you . Is it because Mastercard and Canadian Tire refused to replace a brand new product unused but was defective .a brand new nail gun doesn't get replaced but sent out for repairs . It was a brand new nail gun I purchased not a repaired or refurbished one . Also I'm supposed to stop my renovations so you you can repair a defective product for me ??? When I left the Canadian Tire store I went and rented a nail gun . Then when I got home I reported the incident to Canadian Tire customer service and a Canadian Tire MasterCard services because I purchased a nail gun combination on my MasterCard after 6 months of Canadian tires exemplary customer service or so called service . I ended up paying off my Canadian Tire MasterCard for the nail guns . Then I cancelled it . After all why would I have a credit card with credit card services of Canadian Tire when they ripped me off and didn't help me out like they're supposed to . Offering somebody a new nail gun after 6 months isn't acceptable it should have been after 6 minutes at the counter . And then to send me a letter saying if I don't pick up the nail gun from Langley in so many days the part will be destroyed . Like I want a new nail gun 6 months after my renovations are complete . Without a doubt considering that Canadian Tire has the nail guns I purchased and it took them 6 months to attempt to resolve issue a refund should have been in order . Not a letter if you don't pick up the nail guns were going to dispose of them . I guess Canadian Tire considered them to be junk to . If Canadian Tire really had a good customer service they would be cutting me a check pronto . Also they would be going out of their way to apologize to me and find out just who I am but which they should already know because of the customer complaints with my MasterCard and Canadian Tire services . Believe me they don't go out of their way for anything . Especially customer service . And I apologize to everybody for seeming so negative however this is what Canadian Tire chose to make it when their manager made the decision a brand new product should be sent out for repair not replaced I could understand if I had to useed the nail gun but it wouldn't even fire a nail . And to offer me a new pair of nail guns 6 months later was is just an insult . And what makes it even worse is my shop is full of Mastercraft products and I have to look at them everyday . That reminds me of the day my favorite Canadian Tire store stole from me . And then the 6 months being strung along by Canadian tire customer service .
Richard M.: PS everybody life is wonderful still . And have a very happy and healthy holiday everyone . And a special Christmas cheer for those poor people that have to work at Canadian Tire customer service must be terrible . Have a wonderful Christmas and enjoy your time off with family .