Alan C.: I've been a loyal customer for many, many years, have 2 credits cards with you but am very upset at your company for not honoring the 25% reduction on Altimax winter tires that are advertized on the flyer. There is no mention of size selection or limitations so you should have been able to sell me the Altimax at the reduced price for 4 for my 175-65R14's. I do not believe the story that you no longer carry one of the more popular sizes. If you do not show limitations in the flyer (and i looked and did so also with the store director),then you must honour the special not just say "Well, it's a special order because we don't normally carry that size and you pay full price". This is false advertizing and i am severely disapointed with being lied to. The fact that i am a good, regular customer should not matter(beacuse everyone should be treated fairly and with honesty) but in my opinion it should even more (it's called brand loyalty) but no one seems to comprehend this, least of all your "customer relation" Customer Relations
1-800-387-8803 (English), who didn't even want to take my name or number when i filed my complaint (you know, maybe for some discussion about this?) and told me that the complaint is being noted for information purposes only(seems to me that there is nothing noted or even that anyone actually cares). Technically, if you do not say that there are exclusions, then you cannot imply that there are and if you do, it's unlawful false advertizing. I am a man who prides himself on being honest and hates to be lied to, CT on the other hand sees no difficulty in lying to my face because they can't make a decision without Corporate telling them. I pity all the people who got duped by this scheme, i will not be one of them but i tell you this, i will make this known to as many people as i can and to interested consumer report shows, not to hurt the company but to tell people to be aware of treatment that they can assuredly expect. Please note that when my cards are all paid up, i will be cancelling them as you surely understand that there are other places that sell the same products that you do. Alan C.