Yet another complaint about CT's incompetence with handling normal vehicle repairs:
Laurie Mauti I am writing to express my dissatisfaction with the service I received from Canadian Tire located at 3050 Mavis Road in Mississauga, Ontario. I brought my car in Friday December 7, 2012 to have my winter tires put on. A few hours after I dropped off the car, I received a phone call from one of the workers telling me that the stud on my front right tire was spinning and therefore that tire could not be removed without breaking the stud and replacing it, for which they could not provide me an estimate for because they could not predict how much work would be entailed. They told me that they had put 3 snow tires on my car but this one they could not do. I advised them to please leave the 3 snow tires ON, and I would pick up the vehicle and get more information about the problem, and I would decide what to do when I got there. When I went to pick up my car, my summer tires were still on the car, so they completely disregarded my instructions. After dealing with your rude service Rep and having no one else there to talk too I was forced to take my car home, but not without having to sign an invoice that of course stated Canadian Tire was not liable for any damages.Which considering there was no one there to discuss or help me resolve this issue seems a extremely dishonest.
As I was driving home, my car was very unsteady because now that they have loosened my front wheel, it was no longer on properly—this made driving hazardous as well as making me terrified. When I dropped off my car this problem did not exist and my car drove just fine.
Furthermore, the man behind the service desk proceeded to tell me that the mechanic had a hard time getting everyone of my tires off, but when I spoke to the actual mechanic, he said he had no problems with the other three tires, they all came off fine it was only the one wheel that was an issue. It is very frustrating when you are being fed two different stories.
Both the worker behind the desk and the mechanic confirmed that the cause for the stud spinning was from over tightening. That being said, the last time anyone removed or even touched my wheels was this very Canadian Tire store when I had my summer tires put on earlier this year, I believe it is only fair that the store takes some responsibility for that. It was at this point your Service Rep gave up on me and blew me off.
Not being able to drive the car back and honestly not trusting anyone at that store I had to take my car to another shop to be repaired, a repair I would not have had if it were not for Canadian Tire.
I have been a loyal, paying customer for several years and I do not appreciate being given the run around by employees, or my instructions being disregarded. The service I received was completely unsatisfactory, and quite frankly the man behind the service desk was extremely lacking in customer service skills, he completely avoided any of my questions and tried constantly to pass me off to the mechanic and to the Store Manager that was nowhere to be found. If the store is not willing to compensate me in any way for this, you can expect that this will be the last time I bring my car to any Canadian Tire and I will be sure to spread this story. At the very least, I would like a response to this letter and an acknowledgement that a grave error was made on Canadian Tire’s part.
I have sent this letter to your customer service email as well as your Facebook page.
Regards from an extremely unhappy and dissatisfied customer,
Laurie Mauti