Heather Dup.: fine...I'll share story too then! My truck broke down in the parking lot next to Canadian Tire.. I thought it might be the battery but when I went to ask the shop if thy could look at it..they couldn't...which I get, they don't do house calls...but they agreed to tow it over, for 50 bucks..So I said ok, and went back into the store Id been in(to use the phone)...came back out to see my truck being pushed into their shop...no tow, they pushed it (stl charged...again, fine..cheaper than a REAL tow..so then they look at it and tell me it's the starter..and it'll be 500 plus to fix it, but they can't for 2 days (I was leaving for Christmas holidays when this happened) so I said no thank you, explaining that it was only 3 days till Christmas and I need it done before then. So they "allowed" me to get help to push it back outside, and I was going to call a tow truck (from the other store, as they didn't have a customer phone) and get it to my regular mechanics shop..for some reason, once it was out, I decided to try it again..and it started...so I left, and drove right to the mechanic I go too...about 30 km away, and left it there in the at about 8:00pm , and then have to take a cab , cause I have my dog (so no bus) and no phone (I'd lost my cell phone earlier in the day) next morning, call the mechanic, tell him what happened and that I was told that i need a new starter, but that it had started etc, he says...umm...no, it was your battery and I've gotten you a new one and it's in...he didn't charge me anything for labour and took 50% of the battery cause I was late leaving, said Merry Christmas, no issue since. I went back to CT, just to tell them, not angry at this point, plus it had been 3 weeks..and the guy told me that my mechanic either lied to me, or really "Liked" me and fix the starter for free.. neither of which were true, and were insulting the way they were said to me...so I left, and will never return. I already tried to complain through the proper channels, so I'm not about too go through it again..just please get a second opinion. I didn't even really fault them, until he told me the guy who put the battery in that worked..was wrong? why go that far? admit an error was made, say sorry and I'd have been happy, but his pride was of more importance than a customer returning.