#996:
Robert E.:
I have a complaint. So I went to the Canadian Tire on Rylander in Scarborough. I picked up ten bags of Scott's seed along with ten of the tearaway coupons on your shelf for $3 off. I went up to customer service with my phone on hand with the Rona site up to price match (Rona's has it for $10.99 vs. Canadian Tire's $18.99). The first customer service person (forget her name) told me that they needed a physical copy of the flyer and to go home and print one out and then come back. I drove all the way home, printed what Rona had and went all the way back to the Rylander location. At customer service, the customer service person (Lisa) was like,"I don't know if we can honour multiple bags". I told her there is nothing in the policy indicating that you don't and she played all dumb. Phone Irwin the manager. Irwin said to put the price match through for Rona. Lisa then fumbled with the printout I gave her telling me that it doesn't have the date on it. I told her that this was what printed off when I clicked Rona's e-flyer. She said,"For all I know you printed this next year. I pulled up my phone and showed it to her. I wasn't about to go back and print something else. Then I gave her the Scott's tearaway coupons which were hung up in the aisle. She looked at the back and said,"Sorry, it's one coupon per transaction." I asked why I wasn't told that BEFORE I left to waste my time printing an e-flyer with them knowing fully well how many bags I wanted since I left them right there. "Sorry, that's policy." I was told. I asked her to get Irwin the manager to come down. I told Irwin I had already made one trip home and now I am beinng thrown up more roadblocks for something that should be simple and also, it's not like Canadian Tire won't get their money back in the first place from the vendor. Irwin told me that is was one per transaction so I would have to walk and and out of the store ten times to use ten coupons. I told him that was fine. I'd do that if I needed to. He threw up his hands and said to me,"You're just ridiculous!"" He then told Lisa to,"Just put it through!" as he turned away to slink off to the back. My wife, standing there with our newborn, said to him very calmly,"Excuse me, but how is he being ridiculous? He's following the rules that you guys are laying out for him. There is no need for insults." He went off without responding. In all, what should have been a straight-forward transaction (compared to any other vendor who gladly accept as much money as you want to give them) turned into an ordeal. Clearly you have a supervisor and a manager, both of whom are on power trips. I'm okay to play the power trip game one time to give them a sense of self importance. BUT 3-4 TIMES IN ONE TRANSACTION I AM GIVEN THE RUNAROUND? Unacceptable. I've never felt so insulted in a store by being referred to as ridiculous. Maybe I am, but it is not the place of a Canadian Tire "manager" to tell me so. I will not be returning to the Rylander location again, nor will I be returning to any Canadian Tire until I get an apology and this situation is remedied. This was a complete waste of my time which is valuable to me. I spent thousands at Canadian Tire annually.
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