Long story ... But the usual Bottom Line!
#430:
Heather R.:To whom it may concern if it does concern you at all
I have dealt with Canadian Tire Namao branch in Edmonton Since it opened at least 10 years ago. One of the auto service guys there named Shane refused to warranty a tire I had bought a few years ago. I believed I complained then about his attitude. Yesterday January 5th,2013, I had my car towed into Canadian tire because it would not start and the power steering was not working prior to it not starting. I got a call back from Shane saying my power steering pump was shot and my battery was not holding a charge. I told him the battery should still be under warranty, he said, not unless I had a reciept, I then gave him permission to look in my car for receipt but he found an older one. I told him look in your system, as I know when I bought tires a little over a year ago they said ``we will not honor warranty without receipt`` but that was after I had bought battery. Eventually he found it in system and said he will pro rate battery but the estimate was 990.00. After battery pro rated I was quoted 940.00, I gasped and said why is it so expensive, he started breaking down prices for me..Pump 230, install 130, fluid exchange 100, etc. I said, well can i hold off on power steering pump, he said it wont pass an inspection, I said no worries my brother is a mechanic, but if it was a little cheaper I would get it done at Canadian tire for convenience. I was just reporting to work as I got his call with the 990 estimate. I drive transit bus for the city of Edmonton and I was just starting my shift, it was noon January 6th, 2013. a few minutes after I started driving, he called me back but I could not answer as I was driving the bus. A few minutes later I had like a 1 minute lay over and called him back, he said the new price was $940.00, I said, sorry I can not afford that, how much without the pump, he told me 500 something, I said, you know what...can you just change battery and do nothing else? He said "ok that will be 300 something" I said why so much? He again starting listing prices 160 diagnostic, 36 power steering pump ?? something..., then installation of the battery, blah blah. I said, several times I have to go, prior to this and I stated I was at work and had to go, he retorted "I am at work too!" I was trying to cut him short as I had a bus to drive, He said "don't you dare hang up on me, we have business to discuss". When he said it was 300 to get just my warranted battery reinstalled, I said "you know what, I am not paying for anything besides battery and if you want to charge me installation then go ahead but I am not paying for anything else"! He said, "I am not doing anything on your car, I will put it outside and you can tow it home"! I had to hang up and drive and let him do what he had to do as I was not going to lose my job over your idiot manager at Namao. I am thoroughly disgusted by his behavior as I used to love Canadian Tire as a kid, it offered great Christmas stuff, sleighs and skates etc. I was proud to be a Canadian and be a part of what Canadian Tire stood for. His behavior was worst than some back yard con job mechanic. About 10 minutes later, my phone rang again, I was wondering if he was giving me a time limit to get it out of parking lot, but no....he ....said because he started the paperwork on warranty work , he would change battery...well hallelujah....honoring your work finally. A lost customer....Heather R.
ps I asked for a copy of initial estimate and received one for 931 with battery included....so it fell 60.00. My plan was to get it fixed elsewhere and to portray costs online from Canadian tire versus other garages. Low and behold, I left and my power steering pump is working....what a waste of a 990.00 dollars if I would have said ok UNBELIEVABLE
