#684:
So the other day, I went into your store to buy a few items. My purchase was going to be over $130 incl tax. but when I got to the checkout one of my items a 3 prong power cord (listed at $10) came up with the wrong price ($15).
The cashier told me to go get the tag for the item to match, so I went and got it she said the sku numbers weren't the same. the item matched a fair bit of the description. she told me the item was placed in the wrong spot, I said how am I as a customer supposed to know that? I said its cdn tires responsibility to keep inventories in their proper places and she complained she can't do it with "10 people" on the floor.
She gave me an example of people deliberately mixing items up and changing prices around. I felt at this point that she was calling me either a thief or a liar, which I am neither. I asked her if she was calling me such which she wasn't.
Another lady, who appeared to be wearing the same uniform but was using the self-checkout offered to view the area and see what happened. She was about to go home. I didn't mind that but at this time I had already asked for a manager 5 times.
Another girl came, and said a manager wasn't available yet but she had requested her assistance, we both went to the isle and showed the area, when we got back there was another item in its place, and other items in the place where the one I got should have been.
Being disgruntled and adamant about the fact that as a customer I'm not responsible for their lack of organization. That I am not a theif and that I'm only looking to get the same price that was clearly stated in the slot where I grabbed the item from. It was the first one I saw, the right 3 prongs I was looking for and it seemed to be at the right price.
As being as upset as I was, and knowing that they were adamant that the customer was in the wrong, that I was wrong that clearly the price I saw wasn't the price the item was for, and that I should settle for less than what I was supposed to get.
I decided right then that Canadian Tire didn't need my money any more. Just as much as Walmart doesn't need my money. (Fact is that I can count on my hand the number of times I've been to Walmart since 2007).
Its too bad my money has to go to another company has to go to another company that isn't Canadian.
So the other day, I went into your store to buy a few items. My purchase was going to be over $130 incl tax. but when I got to the checkout one of my items a 3 prong power cord (listed at $10) came up with the wrong price ($15).
The cashier told me to go get the tag for the item to match, so I went and got it she said the sku numbers weren't the same. the item matched a fair bit of the description. she told me the item was placed in the wrong spot, I said how am I as a customer supposed to know that? I said its cdn tires responsibility to keep inventories in their proper places and she complained she can't do it with "10 people" on the floor.
She gave me an example of people deliberately mixing items up and changing prices around. I felt at this point that she was calling me either a thief or a liar, which I am neither. I asked her if she was calling me such which she wasn't.
Another lady, who appeared to be wearing the same uniform but was using the self-checkout offered to view the area and see what happened. She was about to go home. I didn't mind that but at this time I had already asked for a manager 5 times.
Another girl came, and said a manager wasn't available yet but she had requested her assistance, we both went to the isle and showed the area, when we got back there was another item in its place, and other items in the place where the one I got should have been.
Being disgruntled and adamant about the fact that as a customer I'm not responsible for their lack of organization. That I am not a theif and that I'm only looking to get the same price that was clearly stated in the slot where I grabbed the item from. It was the first one I saw, the right 3 prongs I was looking for and it seemed to be at the right price.
As being as upset as I was, and knowing that they were adamant that the customer was in the wrong, that I was wrong that clearly the price I saw wasn't the price the item was for, and that I should settle for less than what I was supposed to get.
I decided right then that Canadian Tire didn't need my money any more. Just as much as Walmart doesn't need my money. (Fact is that I can count on my hand the number of times I've been to Walmart since 2007).
Its too bad my money has to go to another company has to go to another company that isn't Canadian.
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