Maybe we need to start including on-line fiascos?
Kellie E.:
Super not happy with CTC online. Did an order at 11:37 this am, confirm # stated it would be available after 4:00 today but "please do not proceed to the store until you receive an email notifying you that your order is ready for pick up". Yeah, well, good thing we didn't go because the store personnel and vies me they canceled my order two hours ago (it's now 5:00 on Sunday and all the stores are closing). Still haven't received an email either to confirm the purchase or to advise of the cancellation. When I spoke with staff at the store they advised me that my MasterCard had not been charged… I wasn't satisfied with that answer I was understandably not impressed with the service the website has done for me today. I called the online help 866-746-7287 and spoke with Matt. Now I can only imagine what this online help phone is like on the Boxing Day but Matt was able to speak with me regarding my failed purchase. Interestingly, however, Matt advise me that yes my MasterCard had in fact been charged. Not only that, but it was going to take 48 hours to reimburse my card. Again super not happy. Instant charge but two days before I get my money back. Seriously!
I not only will not be using your online service again, I will be letting everyone know how poor the responsiveness of the website was with regard to the unavailability of the product ordered (despite the website assuring me there was one in the location I had selected) but in the lengthy delay of getting reimbursement to my MasterCard.