staff

  1. S

    General Incompetence

    So anyways. Another day of the office goes by. Another day done. Oh wait. A coworker goes home. Opens the mailbox. Oh a communication for the CRA. Not to worry. Income taxes have been filed. $20 submitted. No. Most likely not. Here comes the $1200 bill from the government. Yes. He hasn't paid...
  2. S

    consumer relations and suggestions

    I have worked at a CT for 5 years now in western Canada, and I have seen the good service and the crappy. I musy say, the store I work at is quite good at honoring and correcting customer complaints regarding price discrepancies, flyer stock being in stock, rainchecks honored months after...
  3. C

    Canadian Tire Sucks at: Pre-Sales Customer Service - Where are they? Can't They Help?

    There are an awful lot of stories on this site and others that describe the terrible experiences of customers trying to get help in Canadian Tire stores, even BEFORE they buy something. To get the thread rolling, here's an interesting blog. It's a couple of years old, but it's still true today...
  4. Ramou

    Sign at the Customer Service desk

    Waiting in line at the customer "service" desk, my spidersence kicked in when I saw the paper posted to the back of a computer screen for customers to read: "your conversation will be recorded . . ." (I forget the rest, something about abuse, or maybe everyone's "protection") I realize now that...
  5. Ramou

    G'day

    Hello, as with everyone here, I've had an inexcusably bad experience at CT. In my case, trying to return defective goods. The clerks were treating me like a liar and a theif. I had to phone customer service on my cell while standing in front of the assistant "manager" while he was texting his...
  6. C

    Canadian Tire Sucks at Sales - Not Enough Stock - Bait & Switch?

    A common complaint across the country is that Canadian Tire stores advertise items at attractive sale prices, but those stores don't carry sufficient stock. People come for the sale items, but the can't get any. They might be tempted to just buy a similar item at a higher price. And while...
  7. C

    Join the Boycott - People Who Pledge to Never Go To Canadian Tire Again

    I've noticed a steady stream of fellow Canadians who stating their intention to boycott Canadian Tire. Some say they will not come back until things change, but most say they will never come back. Here's a place to start making a long, long list!
  8. C

    Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    There certainly are a lot of complaints about automotive repairs at Crappy Tire stores. This thread can be a place to collect the many stores of unnecessary repairs and over-charging. As well there are stories of incompetence, and also incorrect and incomplete repairs. For stories about tire...
  9. C

    Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.

    It's ironic that a familiar store with the word 'tire' right in its name would do so poorly at stocking, selling, installing, servicing and providing warranties for its name-sake product. Yet their gradual decline in the automotive field is well-known, despite their recent attempts to reverse...
  10. G

    My "as-is" experience

    Just want to share my email sent to head office: " Today I was shopping at your Kingsway and Gladstone store in Vancouver and received the worst case of customer service to date. I was looking at a palate of clearance exercise benches all of which were open boxes. As any customer would do I...
  11. J

    I think their stores don't actually want you to shop there!!

    I just purchased 2 items in a Canadian Tire in one city and tried to return them in a different city. Seems simple enough right? According to the return policy on the receipt and posted on the wall at the store I was going to get my refund in the same method that I paid... Right?? WRONG...
  12. C

    Customer Complaints on https://www.facebook.com/Canadiantire

    I'd like to start a thread, just on this topic. Here's the first installment, from last night at https://www.canadiantiresucks.net/personal-stories/32-return-policy-17.html#post7209: ---- Sometimes I like to go to the Crappy Tire facebook page, to read all the complaints. Hiliarious...
  13. S

    Canadian Tire Lasalle #230: rude manager treats the customers as criminals

    Well, the staff at the Angrignon store (Canadian Tire Lasalle #230, 2221 boul.Angrignon, Lasalle QC) was rude and extremely unfriendly as always. I went with a couple of items and two coupons to the cash and, once I paid for the first item, I gently asked the cashier to pass the second one. Note...
  14. C

    Visit to this Crappy store

    I was in Wawa visiting family this weekend. I took a look at this store - pretty crappy. A tired old building, poorly renovated with aisles piled high with crap. Hard to find anything, just lots of crap and clueless staff. I would have been disappointed if it was any other store, but it's...
  15. M

    Canadian Tire Centre Street Napanee - Weekly Flyer

    Every week we receive a "weekly flyer" from CTC in our local paper. Glancing through the flyer, we see a table lamp we are interested in, and it's on sale. In the store we wonder around trying to find the lamp. Being unsuccessful we then search for someone to ask about the lamp. This was...
  16. M

    Hello,

    I'm old, retired and I have all kinds of CTC stories from years of fixing things and driving cars and trying to deal with CTC. I don't deal there at all anymore. They have lost me as a customer, but they don't care. I have written to head office about things and they simply don't reply...
  17. M

    Battery Problems

    Simply put, I bought a battery for a motorcycle. It lasted only a few months so I took it back to CTC in Kingston (I had the bill) and complained about its poor performance and stated I wanted a replacement. I was told they'd have to test it and it would cost me etc etc. I said that's up to you...
  18. M

    Canadian Tire Centre Street Napanee

    I walked in there as a last resort a few months back to get some bolts and misc items. I don't like the staff (previous issues) so I attempted to use the automated checkout, which of course wouldn't work for me. It said "wait for the attendant", but there wasn't an attendant. I picked up my...
  19. houston39

    My latest Crappy Tire incident

    I was in the Sarcee Trail store in Calgary and found a big NO SMOKING sign that had been marked down to $.87 . I thought it would be funny to give to my Mother In Law for a special occasion. So, I put the item in my cart and proceeded to check out. When it rang up, it was for $1.79, and I told...
  20. B

    CT is both good and bad

    CT has good selection of products but its service is lacking. Being screwed over by big box stores is almost a way of life these days the forum is way of letting them know what their weakness's are and hopefully fix some problems. Rules for working at CT NEVER OFFER TO HELP NEVER MAKE EYE...
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