Recent content by Ramou

I have to believe that in 2004 the policy followed was that stated on the receipt. IMHO this was a perfectly reasonable return policy, and consistent with my experience of not having problems with returns in the past. So, it appears that the policy changed sometime between then and now. That...

Reproduced from the back of my receipt: Easy returns: Save your receipt. To return an item for an exchange or refund, bring it to any Canadian Tire store within 90 days, in its original condition and packaging, with your receipt and issue of Canadian Tire "Money". Valid photo ID may be...

Having to show your receipt before you can leave a store sucks. If you saw me steal something, just tell me and we'll call the cops. If not, get the #&(( out of my way. Alarms buzzing when leaving a store; I can't believe how people will look sheepish and offer their bags up for inspection like...

1.8 million? I didn't know that! But yes, I did look to see who was VP customer relations, but couldn't find anyone. It seems to me Butt was in charge of store re-design, "what customers experience" when they walk in the door, I guess, and not the soviet-style interactions with management and...

Stay away from this store. Don't even think of taking your car to any CT. If you insist on buying that deal in the flyer, make like you're shopping at a flea market - 'cuz they ain't gonna take it back, no matter what. Now you know.

Absolutely Fabulous: CT's crappy return policies made today's Globe and Mail. Thank you, Carsen from Calgary. Below is a link to the letter to the editor most excellently titled "Point of no Return". In it he refers to another story, in yesterday's Globe and Mail business section, on management...

Again we agree, please allow me a small redirect: I am aware of some of the posts you refer to. Of course all kinds of people, both CT reps and some customers will post all kinds of nonsense, that's a whole separate issue. I meant "making things right". Not denying, insulting and misinforming...

# 13 says: Don't take no for an answer! If the item is defective, the retail contract is void and you are entitled to a refund or an exchange. No exceptions. No way can they make you accept a repair. Phone CTC customer service to complain. Write your Provincial customer protection agency. Tell...

I Completely agree. Would you agree that we are here because we actually very much like, and are even proud of Crappy Tire? I always got a kick out of CT money. I mean, I've been angry at my garage, at Nikon, but so what? I didn't waste a minute on them, but here I am. I hope most people on this...

Waiting in line at the customer "service" desk, my spidersence kicked in when I saw the paper posted to the back of a computer screen for customers to read: "your conversation will be recorded . . ." (I forget the rest, something about abuse, or maybe everyone's "protection") I realize now that...

i believe the Quebec Consumer Protection Act mandates that "goods be fit for the purposes for which they are meant to be used". If the goods are defective, the contract is void and the retailer must refund. Of course, no one is going to sue CT over a small purchase, but they can report dishonest...

Stay away from this store. This store is the reason I joined the forum. Guest0049, have you called the OPC? (Quebec customer protection office)

I've been driving 40 years, and it never occurred to me to take my car near a CT or similar (Sears) gargage. Sure, I bought batteries, tools, parts, from CT but when I had a flat tire out-of-town, on a weekend when all other garages were closed, I wouldn't even let them patch it. And that was...

Hello, as with everyone here, I've had an inexcusably bad experience at CT. In my case, trying to return defective goods. The clerks were treating me like a liar and a theif. I had to phone customer service on my cell while standing in front of the assistant "manager" while he was texting his...