Waiting in line at the customer "service" desk, my spidersence kicked in when I saw the paper posted to the back of a computer screen for customers to read: "your conversation will be recorded . . ." (I forget the rest, something about abuse, or maybe everyone's "protection") I realize now that the sign was in English only! This being Quebec, that's more than a little unusual. Maybe CT thinks English customers are more troublesome? I wish I had snapped a picture. Not only will I never go back there (Ok, at least until they have a really great deal on something else i don't need, hee hee) I plan to tell as many people as possible they have a right to a refund when the goods are defective, whatever bullshit policy CT wants to enforce. BTW, nice touch, the store manger being out to lunch when people are trying to return things on their own lunch hours. Funny seeing the assistant manger texting him for guidance. Good job. And oh yeah, I really appreciate the fact that some goon from the auto service area was called to stand by my side while I GOT my refund. What incompetent a-holes.