Hello, as with everyone here, I've had an inexcusably bad experience at CT. In my case, trying to return defective goods. The clerks were treating me like a liar and a theif. I had to phone customer service on my cell while standing in front of the assistant "manager" while he was texting his "manager" for direction, before they agreed to refund. I never before had such trouble dealing with CT. Then I read the back of my receipt (Quebec): "Our commitment to you: We will attempt to refund you" So I got really mad, because if there's one thing I hate it's being deceived. (also being asked for advice that's then not followed, but that's another story, hee hee) The weaselly worded policy is meant to deceive the public into thinking they are entitled to refunds, like any other big box store. I believe that when the goods are not fit for the purpose intended (defective) the merchant must refund. I'm paying for the item now, I'm not paying for the privilege of owing a something that has had to be repaired at some later time. Anyway enough bitching. I'm here to add to the story survey thread. Let's punish the bad stores and reward the (relatively) good.