frustrating

  1. C

    Collecting ID and Personal Information

    A common topic of discussion is CT's practice of requesting and recording personal information, before processing a return. The official web site on Returns, Refunds & Exchanges (Returns, Refunds & Exchanges | Canadian Tire) states: "Your name, residence address and phone number will be...
  2. G

    Rude Customer.

    Just thought I would share an experience I had today with you guys, could why some employees are the way they are. Today I was working and I had by far the rudest customer ever. Now im not saying all customers are bad, many of them are very kind and treat me with dignity and respect. I was...
  3. E

    Ask an Employee

    A literate one, to be more specific. I wouldn't say you've got the cream of the crop representing us employees on this website. Got questions? Fire away.
  4. A

    How do you rate 3993 Cedar Hill Road, Victoria, BC store?

    Rate this Canadian Tire store? Please vote on the above poll. You may select multiple choices. Only choose the options that apply. Try to be honest. Post other opinions and thought on this particular store below.
  5. A

    How do you rate Dickinson Crossing, Nanaimo, BC store?

    Rate this Canadian Tire store? Please vote on the above poll. You may select multiple choices. Only choose the options that apply. Try to be honest. Post other opinions and thought on this particular store below.
  6. R

    Frustrating experience

    Here is my story, just happened less than 1hr ago. I was planning to replace the front dampers on my car and first went to the Fairview location to inquire about renting the spring compressing tool. It was already loaned out so I tried Parts Source, theirs was out too. So I decided to call the...
  7. G

    Cashier Utters Threats and Swearing to Customer

    So its October 22, 2008 around 6pm. I'm in the store to look at fondu sets. I see a cordless phone and the price under it is $24.99 its behind closed, but not locked, glass doors. I grab that and my fondu set and head to the cash. It rings up at $30-something, not a huge difference but a...
  8. D

    What every (CT) rep should know...

    While everyone here on this blog has a valid point, the fact remains that in CRM (customer relations management) it is on the onus of the company (represented by the front line customer service staff) to initiate a polite and positive interaction, regardless of the mood or disposition of the...
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