April 15 2024,
ATTN: Greg Hicks (CEO Canadian Tire)
Jim Christie (Executive Vice-President, Canadian Tire)
Lisa Damiani (Executive Vice-President and General Counsel)
Susan O'Brien (Executive Vice President & Chief Brand & Customer Officer, Canadian Tire )
Martha Billes (Controlling Shareholder Canadian Tire Corp. Ltd.)
Discretion ? your franchisee is discriminating against me and retaliating
against me for making a complaint to your head office and because of
who I am being transgender that is wrong!
What this franchisee is doing is WRONG and is an ethics issue.
If you allow your franchisee to do this then that shows how crappy
of a company you really are it is no wonder Canadian Tire earned the
name of Crappy Tire.
Canadian Tire Edmonton Downtown
11839 Kingsway NW
Edmonton, Alberta
Canada, T5G 3J7
Phone #: 780-451-0315
Fax #: 780-451-2037
Website:
https://www.canadiantire.ca/en/store-details/ab/edmonton-downtown-ab-1389.html
I demand the senior management at Canadian Tire now! This
is absolutely wrong!
"it is at their discretion to determine if they are well-positioned to provide the
requested automotive repairs. Canadian Tire Kingsway does not feel that they
are best suited to provide this service to your satisfaction. As the Corporation,
we respect their decision."
That is BS your franchisee is retaliating against me for making
a complaint against his store in December 2023 and because of who I am
being Transgender.
This has NOTHING to do with the fact that they are not the best
to provide the service to my satisfaction as the store never
even tried to fix this unrelated issue which was a power steering
hose issue. They never even TRIED! So if they don't try how
are they going to know if they are best suited to provide service
to my vehicle.
This has nothing to do about this this is retaliation against me
for making a complaint to your head office back in December 2023.
and quite possibly because of who I am being transgender.
The store never even TRIED to fix the issue and was NOT
even related the problem that I had back in December 2023.
Your store never even tried to fix the new issue that was totally
unrelated to the problem I complained about back in December
2023.
As per your code of conduct at the link bellow.
"CTC will not tolerate any retaliation for reports made in good faith."
Yet a customer makes a complaint about your retail location / garage and
the franchisee retaliates against me because of that complaint and
you are saying at the corporate head office that you allow this.
This is absolute garbage thyis is a violation of your code of
conduct.
What this franchisee is doing is unethical by retaliating against
me because of me making a complaint to your head office and because
of who I am being transgender.
And yet you claim that you support this decision which goes against
your own code of conduct.
Your franchisee is an ass hole and is violating your code of conduct
and you need to take steps to remove this franchisee from your
business.
Also your code of contact states
"Harassment, including sexual harassment, is a
form of discrimination. Harassment means any
conduct, comment or gesture that is inappropriate
and likely to:
Reasonably cause offence or humiliation to
any employee or customer"
But yet your allow your franchisee to cause humiliation
towards me in this outright discrimination against me and
you say that you support that.
"GENERAL COMPLIANCE WITH LAWS AND REGULATIONS
Every Employee has an obligation to be aware
of and to comply with all applicable laws, rules,
regulations and Company policies that apply to our
business operations, and in particular, those which
impact our roles within such business areas."
So this would apply to a franchisee as well who
should be aware of Alberta Human Rights Laws.
Under the Alberta Human Rights Act section 4 it states
the following
Discrimination re goods, services, accommodation, facilities
4 No person shall
(a) deny to any person or class of persons any goods, services,
accommodation or facilities that are customarily available
to the public, or
(b) discriminate against any person or class of persons with respect
to any goods, services, accommodation or facilities that are customarily
available to the public,
because of the race, religious beliefs, colour, gender, gender identity, gender expression,
physical disability, mental disability, age, ancestry, place of origin, marital status, source of income,
family status or sexual orientation of that person or class of persons or of any other person or
class of persons.
Which your franchisee is violating here as well.
And yet Canadian Tire Corporation Ltd. Continues to turn a blind eye to this
and tell me that you support this discrimination by this franchisee.
This complaint also needs to go to your V.P. of Human Resources as well.
You absolutely suck! Canadian Tire!
You can not let your franchisee's retaliate against a person for
making a complaint against them to your head office and that is
exactly what your franchisee is doing!
Get me the senior management at Canadian Tire now! Before I file
a law suit against your company. This matter is NOT resolved.
Your franchisee has NO right to do this what so ever.
I will do everything in my power to see that this store doesn't
make a dime and that they go out of business if you are going to allow
this garbage to happen! I will see as many bad reviews about this
store is also posted about them anywhere I can.
You can not allow your franchisee to retaliate against a customer that
makes a complaint to your head office like I did back in December 2023.
I want the senior management of Canadian Tire now! This matter
is NOT resolved!
I want the senior management of Canadian Tire NOW! I do not want some low
level customer service rep responding to me on this that clearly doesn't know
anything about discrimination and retaliation clearly your customer service
reps are clueless!
Any response is to be done via email only absolutely no phone calls!