I have used CT for quite awhile but now have learned to despise them. Tried to return a defective battery today for a new one, was a 12 month free exchange but I was 1 month out. Battery would not accept a charge and my smart charger kept indicating it was a bad battery.
Used the battery maybe 5 times since purchase and always kept it fully charged while not in use. The Belleville store whereI purchased would not exchange for free, had to pay the warranty costs for a new one almost 60 after tax. They couldn't provide me with a fully charged replacement as well. The issue arose when they were bench testing the old batter and came to the conclusion that a cell was bad to which I replied" I already told you that" and was instantly cut off by "Sylvan" asking how was the battery kept while not in use.
He was dealing with another customer but had to begin arguing with me on why the cell went bad how it should be maintained etc, to which I replied "I don't want to argue" but he insisted on continuing the argument by replying " I should know how these things are built and how they last" etc. Again I replied I just want to exchange the battery and not argure, he kept going on and on like my sentence in front of his customer many others on how I'm an idiot and it's not coming from his paycheck?
I was dumbfounded, never been treated and berated before by an employee of a store where I spend hundreds of dollars. I'm wondering if it's worth calling the store manger or head office and complaining about this employees demeanor and attitude when it comes to dealing with current customers?
Would you complain ?? I almost want to let it go but he has me in a awful mood on how I was treated in that store. Thanks.
Used the battery maybe 5 times since purchase and always kept it fully charged while not in use. The Belleville store whereI purchased would not exchange for free, had to pay the warranty costs for a new one almost 60 after tax. They couldn't provide me with a fully charged replacement as well. The issue arose when they were bench testing the old batter and came to the conclusion that a cell was bad to which I replied" I already told you that" and was instantly cut off by "Sylvan" asking how was the battery kept while not in use.
He was dealing with another customer but had to begin arguing with me on why the cell went bad how it should be maintained etc, to which I replied "I don't want to argue" but he insisted on continuing the argument by replying " I should know how these things are built and how they last" etc. Again I replied I just want to exchange the battery and not argure, he kept going on and on like my sentence in front of his customer many others on how I'm an idiot and it's not coming from his paycheck?
I was dumbfounded, never been treated and berated before by an employee of a store where I spend hundreds of dollars. I'm wondering if it's worth calling the store manger or head office and complaining about this employees demeanor and attitude when it comes to dealing with current customers?
Would you complain ?? I almost want to let it go but he has me in a awful mood on how I was treated in that store. Thanks.