Nothing like CT? Have you checked out the other 600 sucks.com sites? And CT has far less complaints on complaints board.com than many many others.
As for the link you provided....the guy shouldn't have brought a backpack to the store and if he was asked to turn it in, he shouldn't have refused. My local cornerstone has a no backpack sign on the door. Don't like following rules?....then good luck to ya.
You are comparing every retail outlet in the entire US and Canada, with you bogus little store that only operates in 1/10th of the market.
Learn to do some math.