Nick D-F.: So I was in to the lansdowne canadian tire on Fri, the customer service rep allegedly ordered the part I need, told me it would be in Tues...I leave happy... Today TUESDAY I go back into the parts counter at the above mentioned Canadian Tire..assisted by Gord...who was no help at all, I ask if we can re-order the parts, he says no not until I speak with the other person. It is a $14.99 part...I am so frustrated by the lack of customer service these days!!!