1. S

    Stupid Management

    Has anybody had any crappy experiences with the management and their ideas of good management? I have seen so many rules get broken at the store I work at. My personal story is most likely minor in the scheme of things. But I did get two teeth knocked out at work. In the warehouse. When I said...
  2. F


    Airport rd/Melanie dr locations were closed down due to fraud by ct management and personnel. This has been going on for a number of years. Damaged goods sales (cash payments only) were being stolen, year after year, but the proceeds were suppose to go to jumpstart. They also have entire...
  3. Ramou


    Hello, as with everyone here, I've had an inexcusably bad experience at CT. In my case, trying to return defective goods. The clerks were treating me like a liar and a theif. I had to phone customer service on my cell while standing in front of the assistant "manager" while he was texting his...
  4. C

    Canadian Tire Sucks at Oil Changes - Overpriced, Incompetent, Incomplete, Damage, etc.

    This is yet another area in which Canadian Tire excels ... at sucking, that is. I was inspired by this post on the Mapleview thread: Here's what...
  5. B

    Need an oil change or maintenance? AVOID MAPLEVIEW DR. BARRIE LOCATION

    I just got back from having an oil change done at the Mapleview Dr. Canadian Tire location. After waiting over an hour to have the change done in an EMPTY garage and signing what I assumed would be the price I would pay, I was shown the bill that was around $15 more than the price agreed upon...
  6. D

    hello everyone

    Hope this forum strightens out (not likely) Canadian tire Chelmsford Branch hwy 144 Very poor customer service and management. x
  7. C

    Join the Boycott - People Who Pledge to Never Go To Canadian Tire Again

    I've noticed a steady stream of fellow Canadians who stating their intention to boycott Canadian Tire. Some say they will not come back until things change, but most say they will never come back. Here's a place to start making a long, long list!
  8. G

    My "as-is" experience

    Just want to share my email sent to head office: " Today I was shopping at your Kingsway and Gladstone store in Vancouver and received the worst case of customer service to date. I was looking at a palate of clearance exercise benches all of which were open boxes. As any customer would do I...
  9. B

    CT is both good and bad

    CT has good selection of products but its service is lacking. Being screwed over by big box stores is almost a way of life these days the forum is way of letting them know what their weakness's are and hopefully fix some problems. Rules for working at CT NEVER OFFER TO HELP NEVER MAKE EYE...
  10. D

    Survey on Marketplace concludes: Canadian Tire Sucks!

    CBS reported on a recent Leger Marketing survey and on 'secret shopper' reviews of customer service in Canadian retailers. It was a close, three-way race for last place, between Canadian Tire, Zellers and Walmart. In the end, Canadian Tire sucked more than every other major Canadian retailer...
  11. W

    another CT return policy sucks example

    I never will buy anything from CT other than maybe dish soap,garbage bags,etc. They have lost a lot of business from me because of one particular incident that really shocked me. We had bought two Coleman double-height queen air matresses from them (which are not cheap). One of them leaked after...
  12. E

    An Ex Ctc Mgr ... speaks the truth .

    As an ex- Ctc mgr. of over 10 years , here are some insightful suggestions for the company . 1.0 : Get rid of the dealers . Make every store corporately run . The dealers I have known are not concerned about good customer service . They are only concerned about the bottom line . Good qualified...
  13. C

    Candian Tire Owners and Employees: Charges, Convictions, Investigatons

    Lately we are hearing more and more about the cases where Crappy Tire owners and employees have been charged and convicted of various thefts and frauds, and found guilty of violating various legislation, such as privacy laws. This is both ironic and hypocritical, given the attempts by the...
  14. G

    Professionals? Yeah, right!

    I recently (Aug 16th/11) took my 2004 Infiniti G35 in to Canadian Tire on Douglas Street in Victoria, B.C. so it could be checked out for both Provincial and Federal Inspections. I purchased the vehicle from the USA and in order to have it legally registered in B.C. I had no choice but to go...
  15. V

    this location has insurance adjuster for 5-6 bad service claims per week

    My experience... August 2nd 2011, I took my 2002 explorer to get two new tires installed on the rear. When talking with the service supervisor, the person who booked my order, I specified 235/70r16. He took my vehicle ownership info, made the work order, and told me the price. I questioned...
  16. A

    ctc corperation buy outs

    ok soo ive been working at partsource for 5 years part-time, recent my boss gave me a key to the store giveing me the resposiblities of opening ( on weekends) and closeing everytime i work and being responsible for everything while im there....without giving me better pay or a title so basically...
  17. D

    Returning Unwanted Goods - CT Has the Worst Policies

    A topic that deserves its own thread is the Canadian Tire policies for the return of unwanted goods. Note that this is NOT the same thing as a consumer returning: - A defective product. - A product that is not fit for its intended purpose. (Defective and unfit products are discussed under...
  18. C

    Does Crappy Tire Lose Money Giving Refunds?

    This is a recurring topic, and right now there are two different threads with two similar discussions. Consumers understand that simply processing a refund will cost the store some resources, but people who say they represent CT deny that this is significant. Other consumers say it's only...
  19. G

    Customers who lie???

    Why is it whenever a customer gets angry at Canadian Tire they stomp their feet like a two year old and tell them they "will never shop at CT again" but then the following week there they are shopping!
  20. A

    Moosejaws rip off service dept

    Moosejaw looking for 2 service tech's,And reporting huge ripe off's. Moosejaw saskatchewan,Has been advertising for two new service techs as the past two have quit,Reason for quiting is that they were tired of the management liing to customers. Getting tires rotated,amazing that they do a 50...