Peimom P We had a disgusting customer service experience at your Summerside Prince Edward Island Canadian Tire store today. In the process of trying to return a $19.99 paper shredder my husband was belittled about his eyesight for one and the store manager was very condescending to me. Since when as a consumer do we have to keep an item if it is not up to the standard we were led to believe.. and it was resell able..plus we had the receipt? Bad enough that the store manager could not understand the value of just giving us a store credit..as we would have been buying more products...but to be so abusive to customers is just not except able. We were polite introducing ourselves and explained the problem we had with the shredder...My husband got so frustrated with being treated so bad that he decided he no longer wants anything to do with Canadian Tire. He asked the store manager for a pair of scissors to cut up his CT credit card. Store manager said I don't care and actually gave him the scissors to cut up his canadian tire credit card!!! So we no longer wish to buy products from Canadian Tire because they appear to condone belittling customers and have no common sense. Canadian Tire in Summerside PEI just lost 2 customers that spent a lot of money there over the years but will be no more because abuse we will NOT tolerate from a Canadian Tire store manager!!!!!
the bottom line is that CT,through all their attitude and bullshit,have lost a loyal customer.i will certainly be adding my name to the ever growing list of ex customers,and i hope we can see this ship go down.
A post this long?You just know it's gonna say something like "I will never go to CT again" in it somewhere. But Scott says he's willing to come back if his conditions are met! So willing to forgive!
Scott Prescott Greetings,
My name is Scott Miltenburg, Owner of Prescott Refinishing. We remodel, renovate, and restore high end homes in Winnipeg. I've recently ran into a problem that we had with one of your stores (McGillvary and Kenaston). This whole problem started 2 weeks ago when we purchased 5 gallons of your premiere paint, my client chose "Antique White RM" from the CIL bright white ideas brochure that you supply at your store. They loved the color so much that they chose to use this color on a huge wall 20'x16' I had one gallon left so I painted as much as I could with that one gallon and we proceeded to go back to your store to purchase another 5 gallons. We gave them the exact color but instead of giving us 5 gallons of "Antique White RM" in a white base, they gave us "Antique White" in an accent base. I was instructed by the man in the paint department that it would not make a difference. I could not use this color at all for this wall because it was not even close to the color that we chose in the first place not to mention that the base that they used was not the correct base (It should have been in a white base not an accent base) so I did what any other professional person would do. I contacted management, I explained what happened, and I was instructed to return the paint for the product that I ordered. The exchange was done but I have already lost nearly half a day with this situation. So we returned to the customer service counter and explained that it was not our fault in any way and they tried to perceive that it was, so we got our paint that we originally wanted and went home....Which brings me to the situation that happened today, I walked into your store at (McGillvary and Kenaston) proceeded to the plumbing section and asked the manager if we could put a faucet on hold till tomorrow, because your sale does not start until then, which I thought was a reasonable request. I was confronted by a deranged manager that would not serve us due to and I quote "Our rude behavior" this was not the case. I asked her where she got this information from and she told us that her paint department told her that we were rude in exchanging the paint, I asked her to pull up the security camera footage so we could prove to her that we were in no shape or form rude to her staff. She refused to do so and told us that it was confidential. Her name was Vicki. So I asked to speak to a manager that was higher up and that got her more enraged, she proceeded to the back of the store for 10 minutes and out came this floor manager Laurence who was apparently the only one we could talk to, he was a young guy and I watched Vicki talk to him for 5 minutes before he spoke to us. In a very arrogant voice he explained to us about the paint situation and we figured that these employees were disciplined for wasting $180 worth of product and that this was going to be the repercussion of us returning the paint. He would not answer any of our questions, told us we had to leave the store or he would "Make us leave myself" was his exact words. He asked for our business name, we told him that was confidential much like showing us the security camera footage of us apparently being rude. I asked him why he wanted our business name and I quote "So I can inform the other Canadian Tires of you guys". We asked to speak to him privately but he chose to I guess make an example and raise his voice in front of your customers and his staff. I felt absolutely publicly humiliated, he proceeded to tell us that we were a fraudulent company...in front of your customers because we apparently created 5 gallons of mis-tints, I wasn't even able to use the paint that we took back in the first place. I was told by him to "sue us". I have calculated all of my receipts from last year and through your company we've spent almost $29,000 at your stores ($28,671.38 to be exact). I am absolutely outraged and I will never contribute another cent to your company until this has be rectified and these employees have been properly disciplined. This one store has ruined my view on Canadian Tire as a whole and I will tell my future clients that we will not use any of your products because of this situation. I own multiple "Mastercraft" tools but I've since despised the name since I was treated not only wrongly but was publicly humiliated in front of your customers. Your managers could have treated this situation in a professional manner but they chose not to. Where do I go from here? Will this message be passed down to head management? How will these employees be disciplined?. I'd like it very much if you can reply, Its very sad that 3 employees change my view on this whole corporation. I really enjoyed shopping at your stores until today.
(Prescott Remodeling and Refinishing)
Elad S. Not shopping at any of your locations. You hire the most unqualified employees whose English is below par and when ask for help they have said to me many times "I'm on break" or "this isn't my department "
I posted some other #8, but it looks like I pushed the wrong button.
Oh, well: here's a replacement:
Mary Ann P., I bought a electric kettle there and they never gave me a refund and the gal at the service counter said they probally threw it in the garbage. This was after the T-fall lady said they should of refunded my money even if I never had the reciept, and to go and ask for the HIPPIE KETTLE they sold me. The manager never even replied, period.
And I have never shopped in that store again.T-fal offered me a discount on another kettle and I told her I will never buy another T-fal product. The kettle worked when it felt like it. I resent these ads also, even if my sister likes Canadian Tire as her family work there.
Alice L. Consider purchasing anywhere but at Canadian Tire. Any thing goes wrong with it or its defective, you need to jump through hoops returning it or getting your money back. I never shop Canadian Tire...for any reason.
Doug M. I had a problem with canadian tire in stoney creek years ago, got my money back from head office, never trusted them again ,they are history
Pam L. omg not shopping at your store *How sad and pathetic that would make me.
Glen A. Spring means taking care of my lawn. Last spring I bought a gas powered weed eater at Canadian Tire. It broke 8 days later which is one day later for their return policy. Despite all the arguing they refused to take it back. I even tried to trade up to a more expensive unit. All they said was I had to send it to the repair depot. This all happened in May. I took it to the repair depot in early June and finally got it back in late August. Really silly and I will never shop at Canadian Tire again. Also why is this ad showing up in my timeline? Go away Canadian Tire.
Michael O. I would go but the milton store did not even honour a card I had Think it was $5 but there was no value recoreded on it. They wanted a bill which I had throw out in the summer. I had to produce documentation (how could I do that then???). Not impressed....lets see $5 vs ohhh about going to Canadian tire since I was 4 (now 45 ) and spending how many thousands of dollars. You guys dropped the ball....and no one from head office got back to me with my e-mail I sent explaining what had happend....will be spending my money else where if nothing is done about that soon.
# 13 says: Don't take no for an answer! If the item is defective, the retail contract is void and you are entitled to a refund or an exchange. No exceptions. No way can they make you accept a repair. Phone CTC customer service to complain. Write your Provincial customer protection agency. Tell your friends!!!
An article in Report on Business (Canadian Tire, Loblaw In ‘Battle Mode’ Ahead Of Target Arrival – Feb. 18) examines the cost-cutting strategy at what could be considered Canada’s premier feel-good, go-to store. You can be the lowest-cost provider of any product out there, but if you’ve lost the trust and goodwill of your market, you’re doomed.
Canadian Tire’s returns policy is an anachronism of 1970s retailing at a time when minimizing one’s personal information footprint is paramount. Possession of the original receipt is not sufficient – the store continues to operate under the belief that its customers are happy to have their driver’s licence numbers, home address and telephone numbers recorded. Walmart makes no such personal information demands. Neither does Loblaws and it is unlikely that Target will so misjudge the trustworthiness of Canadians.
I love Canadian Tire, but until they remove this policy, I’ll shop where making a return won’t risk my personal information being hacked.
Kirk H. Your company dropped the ball so hard it smashed into tiny pieces. We took our vehicle in to have work done. The TECH said we would that the work that was done to the vehicle 30 days prior by the manufacturer dealership was not done. Your Tech. didnt show us the issue . it was a TAKE MY WORD FOR IT comment. We went back to the dealership to verify what Your company had said and they insisted they did the work.....went to a completely different dealership and was told that it was...I WILL NEVER shop at Canadian Tire Again. As we all know in business word of mouth means everything and believe me i have told my story to friends and family. A serious black eye n your company and your values ....even if it is the actions of one TECH........sad very sad.