returns

Unfortunately I need to share something very important about Canadian Tire's return policy. I'm not sure if it was always like this or if they are recent changes, but I'm sure if you are aware you might think twice about purchasing there. They DO NOT accept any returns for open packaging. I...

I have worked at a CT for 5 years now in western Canada, and I have seen the good service and the crappy. I musy say, the store I work at is quite good at honoring and correcting customer complaints regarding price discrepancies, flyer stock being in stock, rainchecks honored months after...

Hello, as with everyone here, I've had an inexcusably bad experience at CT. In my case, trying to return defective goods. The clerks were treating me like a liar and a theif. I had to phone customer service on my cell while standing in front of the assistant "manager" while he was texting his...

hi guys.im new to this site,but like many others im having a problem with our favourite super store.my issue is current,there is a lawsuit in place,and i dont really want to go into too many details,because there are many spies here..... anyway the upshot of my case is that i sued our...

This has been on my mind for a while, and with spring hopefully making an appearance in a few months, we can all help get the word out early! This was posted on Canadian Tire's own Facebook page, on this warm-for-mid-January night (only -5!): Jim Hiebert: Watch out for Canadian Tire! I bought...

I'd like to start a thread, just on this topic. Here's the first installment, from last night at https://www.canadiantiresucks.net/personal-stories/32-return-policy-17.html#post7209: ---- Sometimes I like to go to the Crappy Tire facebook page, to read all the complaints. Hiliarious...

So, I went to canadian tire a week or 2 ago and bought this bike: Ironhorse 26-in Jumpstart 2012 Full Suspension Bike | Canadian Tire It was on sale for $199.99. Everything seemed alright on it so I paid for it and started heading back home(on the bike). I made it about 10 minutes away from...

I worked at Canadian Tire for 2 years and just recently left my job due to personal reasons, during those two years I have been working as part-time head cashier, therefore customer service (returns and exchanges) as well as regular cash. Please, ask me anything (without being rude or you will...

I ordered some tires Dec. 23 from the website recieved conformation the tires were shipped on Dec. 29 Jan.13 called the store they didn't know anything, nothing showed up here, we will call when they get here ( a blow off call) Jan.18 called the store directed to service dept. I haven't seen...

I never will buy anything from CT other than maybe dish soap,garbage bags,etc. They have lost a lot of business from me because of one particular incident that really shocked me. We had bought two Coleman double-height queen air matresses from them (which are not cheap). One of them leaked after...

As an ex- Ctc mgr. of over 10 years , here are some insightful suggestions for the company . 1.0 : Get rid of the dealers . Make every store corporately run . The dealers I have known are not concerned about good customer service . They are only concerned about the bottom line . Good qualified...

After getting stung on a Simonize pressure washer that failed during the warranty, then failed just outside of the warranty (now sitting forlornly in my car port) I am told that CT bought the name for Canada and it's sold only by CT. It was cheap and I guess the name of the crapshoot is 1. you...

Lately we are hearing more and more cases where Crappy Tire owners and employees have been convicted of violating various laws, such as committing thefts and frauds, and violating various privacy laws. This is both ironic and hypocritical, given the attempts by the Crappy People to portray...

What the HELL is with all these STUPID terms and being spread on this website.. "Angry CT Guy" ?? Who the hell is that? "Faker Advocate" ??? What?? And what's the with telling people to donate at the top of the page.. What the HELL does that have to do with these posts??

This topic keeps coming up in other threads. Maybe it deserves its own thread. In one case, a customer had two identical and unopened items. The Crappy People said it would be "fraud" to return the older item using the receipt from the newer item. However, when asked to provide something to...

The Crappy Defenders generally say they've survived the arrival of Costco and Walmart, so they are safe. Even CEO Steve Wetmore has been quoting Churchill, in anticipation of the coming onslaught: Canadian Tire: Fixing a flat | CanadianBusiness.com What do consumers think about the impending...

It's good to see some financial information that isn't distored by the Crappy Tire Defenders. It turns out that this "cash only" buy-out of Forzani wasn't really "cash only" after all. Crappy Tire's debt went up from $2.3 billion to $3.3 billion. There was assumed debt and transaction costs...

Being Canadian, we always give the Canadian company the priority over US company when we make our purchase. However, after last week's unplesant experience with CT ( store located at 2900 Major Mackenzie Dr., E., Markham, Ontario ). Now , We find it hard to keep this good intention. We...

Hi. There isn't a single "Q&A" thread, where the Crappy Tire people can post questions for consumers to answer. I keep seeing these kinds of questions scattered around this site, so I thought it would help if we had one place for them. For instance, "What are the top 20 retailers in Canada"...

A common topic of discussion is CT's practice of requesting and recording personal information, before processing a return. The official web site on Returns, Refunds & Exchanges (Returns, Refunds & Exchanges | Canadian Tire) states: "Your name, residence address and phone number will be...