Guest-0539
Posted by an unregistered user
Being Canadian, we always give the Canadian company the priority over US company when we make our purchase. However, after last week's unplesant experience with CT ( store located at 2900 Major Mackenzie Dr., E., Markham, Ontario ). Now , We find it hard to keep this good intention.
We would like to share the following incident with others.
We bought 20 cedars in June, at which time the gardening staffs ( all 3 of them ) assured us that these cedars are guaranteed for one full year, and also can be refund or exchange within 60 days, the latter also stipulated on the receipt.
However, Last week ( within 60 days period ), we took 1 of the 20 cedars back to the store because it just dyning out. At the customer service counter, The 2 employee ( Cera & Marzia ) told us no refund or exchange is possible, only credit can be given. and insisted the 3 previous gardening staffs do not know the policy. So, we asked are those 3 staffs lie to us at the time of purchase. These 2 employee simply do not answer. And furthermore, they threaten us , saying if we don't take the credit, they will get the store security to throw us out , and no refund , no exchange, and no credit.
It is hard to believe that CT allows their employee to treated their customers so RUDE.
We will not buy any merchandise from this store anymore, and we were a long time customer to them.
We would like to share the following incident with others.
We bought 20 cedars in June, at which time the gardening staffs ( all 3 of them ) assured us that these cedars are guaranteed for one full year, and also can be refund or exchange within 60 days, the latter also stipulated on the receipt.
However, Last week ( within 60 days period ), we took 1 of the 20 cedars back to the store because it just dyning out. At the customer service counter, The 2 employee ( Cera & Marzia ) told us no refund or exchange is possible, only credit can be given. and insisted the 3 previous gardening staffs do not know the policy. So, we asked are those 3 staffs lie to us at the time of purchase. These 2 employee simply do not answer. And furthermore, they threaten us , saying if we don't take the credit, they will get the store security to throw us out , and no refund , no exchange, and no credit.
It is hard to believe that CT allows their employee to treated their customers so RUDE.
We will not buy any merchandise from this store anymore, and we were a long time customer to them.