I've been driving 40 years, and it never occurred to me to take my car near a CT or similar (Sears) gargage. Sure, I bought batteries, tools, parts, from CT but when I had a flat tire out-of-town, on a weekend when all other garages were closed, I wouldn't even let them patch it. And that was before they pissed me off, when I liked CTC. So what I've always wanted to know is: who goes there? Don't they realize it's not cheaper than any other garage? Why do people who don't want to go to a dealer build a relationship with a small corner garage instead?