customer service

I'd like to start a thread, just on this topic. Here's the first installment, from last night at https://www.canadiantiresucks.net/personal-stories/32-return-policy-17.html#post7209: ---- Sometimes I like to go to the Crappy Tire facebook page, to read all the complaints. Hiliarious...

Glad I found this site since Canadian Tire does indeed Suck. This is an ugly company which on a daily basis writes a new high in low when it comes to customer service. Because of their repair only policy on a number of their items DO NOT BUY FROM THESE SCUM BUZZARDS. I bought a pressure...

Hi, My issue with Store going on for over 8 months, who should I contact to fix my car, I went to Canadian tire shop for oil change and boy who took my van in the shop scratched. I talk to manager she apology and buff my van which clear some minor scratches but asked me to contact manager. Talk...

So, I went to canadian tire a week or 2 ago and bought this bike: Ironhorse 26-in Jumpstart 2012 Full Suspension Bike | Canadian Tire It was on sale for $199.99. Everything seemed alright on it so I paid for it and started heading back home(on the bike). I made it about 10 minutes away from...

Bad customer service seems to be the important thing in this store especially when they fire or drive out anyone that gives out good customer service.....

I bought drill bit set 22 years ago 1989, and still have the receipt which I was told at the time was my warranty for these "lifetime" bits. Since then I think I returned bits for warranty twice, with 1st time no issues, 2nd time minor issues, but this evening I was told No way were these...

I purchased an assortment of nuts and bolts in a plastic hard case. I had expected they would fit each other but they didn't. Not on nut in the box would fit any of the bolts. NOT ONE... I returned them to the store explaining the problem. They told me "nowhere on the package does it say they...

Simply put, I bought a battery for a motorcycle. It lasted only a few months so I took it back to CTC in Kingston (I had the bill) and complained about its poor performance and stated I wanted a replacement. I was told they'd have to test it and it would cost me etc etc. I said that's up to you...

I walked in there as a last resort a few months back to get some bolts and misc items. I don't like the staff (previous issues) so I attempted to use the automated checkout, which of course wouldn't work for me. It said "wait for the attendant", but there wasn't an attendant. I picked up my...

Hello, I wanted to share with everyone my crappy experience at Crappy Tire... I bought some stop leak anti-freeze, and kept it in my vehicle. I didn't need it after all, and when I brought it back to get a refund, they would not take it because it was partially frozen. I was pretty pissed...

Once in a while we get some young clerks or cashiers posting here. They often seem genuinely surprised that many people deeply despise a company that they apparently think is simply awesome. The problem could be one of perspective. Possibly they are genuinely unaware of the wider context of...

Just brought a brand new shark vacum for three days. Use it once and it did not work well due to poor design. It does not work well on hard wood floor without turnning on the power brush. But turning on the bursh will damage my hard wood floor. So try to refund it. But CT refuse to give me back...

I worked at Canadian Tire for 2 years and just recently left my job due to personal reasons, during those two years I have been working as part-time head cashier, therefore customer service (returns and exchanges) as well as regular cash. Please, ask me anything (without being rude or you will...

CT has good selection of products but its service is lacking. Being screwed over by big box stores is almost a way of life these days the forum is way of letting them know what their weakness's are and hopefully fix some problems. Rules for working at CT NEVER OFFER TO HELP NEVER MAKE EYE...

CBS reported on a recent Leger Marketing survey and on 'secret shopper' reviews of customer service in Canadian retailers. It was a close, three-way race for last place, between Canadian Tire, Zellers and Walmart. In the end, Canadian Tire sucked more than every other major Canadian retailer...

I never will buy anything from CT other than maybe dish soap,garbage bags,etc. They have lost a lot of business from me because of one particular incident that really shocked me. We had bought two Coleman double-height queen air matresses from them (which are not cheap). One of them leaked after...

As an ex- Ctc mgr. of over 10 years , here are some insightful suggestions for the company . 1.0 : Get rid of the dealers . Make every store corporately run . The dealers I have known are not concerned about good customer service . They are only concerned about the bottom line . Good qualified...

This topic keeps coming up in other threads. Maybe it deserves its own thread. In one case, a customer had two identical and unopened items. The Crappy People said it would be "fraud" to return the older item using the receipt from the newer item. However, when asked to provide something to...

The Crappy Defenders generally say they've survived the arrival of Costco and Walmart, so they are safe. Even CEO Steve Wetmore has been quoting Churchill, in anticipation of the coming onslaught: Canadian Tire: Fixing a flat | CanadianBusiness.com What do consumers think about the impending...

Being Canadian, we always give the Canadian company the priority over US company when we make our purchase. However, after last week's unplesant experience with CT ( store located at 2900 Major Mackenzie Dr., E., Markham, Ontario ). Now , We find it hard to keep this good intention. We...