Simply put, I bought a battery for a motorcycle. It lasted only a few months so I took it back to CTC in Kingston (I had the bill) and complained about its poor performance and stated I wanted a replacement. I was told they'd have to test it and it would cost me etc etc. I said that's up to you to test it but I'm not paying for it if it's a bad battery. In fact I wasn't sure if I wanted another one it was so poor and so was the service. The sales person behind the counter told me he didn't care if I ever bought another battery there or not and walked away. Another guy came over and tested the battery which failed and replaced the battery. No issues. Some of the CTC staff are just complete jerks. If they don't like the job then QUIT.