customer service

I think it is strange that when I asked to price match they wanted my name and phone number for a binder. They would not price match my item (found it at Oakville Rona for 20 less). They said I needed a local flyer (paper) with the item in it. I asked corporate about this and was told that...

Canadian Tire Home Installation (Ontario) does garage door openers, heating and cooling installations. We did the garage door installation. People, DON'T USE THEM. Run away! The garage door installation is hanging by an extension cord. Whaaaa? Now we need an electrician to complete the work...

There are an awful lot of stories on this site and others that describe the terrible experiences of customers trying to get help in Canadian Tire stores, even BEFORE they buy something. To get the thread rolling, here's an interesting blog. It's a couple of years old, but it's still true today...

Waiting in line at the customer "service" desk, my spidersence kicked in when I saw the paper posted to the back of a computer screen for customers to read: "your conversation will be recorded . . ." (I forget the rest, something about abuse, or maybe everyone's "protection") I realize now that...

Hello, as with everyone here, I've had an inexcusably bad experience at CT. In my case, trying to return defective goods. The clerks were treating me like a liar and a theif. I had to phone customer service on my cell while standing in front of the assistant "manager" while he was texting his...

This is yet another area in which Canadian Tire excels ... at sucking, that is. I was inspired by this post on the Mapleview thread: https://www.canadiantiresucks.net/canadian-tire-75-mapleview-dr-w-barrie/909-need-oil-change-maintenance-avoid-mapleview-dr-barrie-location.html Here's what...

I just got back from having an oil change done at the Mapleview Dr. Canadian Tire location. After waiting over an hour to have the change done in an EMPTY garage and signing what I assumed would be the price I would pay, I was shown the bill that was around $15 more than the price agreed upon...

A common complaint across the country is that Canadian Tire stores advertise items at attractive sale prices, but those stores don't carry sufficient stock. People come for the sale items, but the can't get any. They might be tempted to just buy a similar item at a higher price. And while...

Hope this forum strightens out (not likely) Canadian tire Chelmsford Branch hwy 144 Very poor customer service and management. x

I've noticed a steady stream of fellow Canadians who stating their intention to boycott Canadian Tire. Some say they will not come back until things change, but most say they will never come back. Here's a place to start making a long, long list!

This has been on my mind for a while, and with spring hopefully making an appearance in a few months, we can all help get the word out early! This was posted on Canadian Tire's own Facebook page, on this warm-for-mid-January night (only -5!): Jim Hiebert: Watch out for Canadian Tire! I bought...

There certainly are a lot of complaints about automotive repairs at Crappy Tire stores. This thread can be a place to collect the many stores of unnecessary repairs and over-charging. As well there are stories of incompetence, and also incorrect and incomplete repairs. For stories about tire...

So... I'm going to just post my complaint letter which explains the incident and shows what I've done about it. Will keep you updated! To whom it may concern: I have been a loyal customer of Canadian Tire for many, many years and have experienced excellent service almost every time I have...

the custumer service in Leamington ont. really stinks no service what so ever they sold me a floor model gps that went bad the first 60 days after paying 230 dollars............ I will never never Shop at ct tire Leamington again ....shame on you:

It's ironic that a familiar store with the word 'tire' right in its name would do so poorly at stocking, selling, installing, servicing and providing warranties for its name-sake product. Yet their gradual decline in the automotive field is well-known, despite their recent attempts to reverse...

It's ironic that a familiar store with the word 'tire' right in its name would do so poorly at stocking, selling, installing, servicing and providing warranties for its name-sake product. Yet their gradual decline in the automotive field is well-known, despite their recent attempts to reverse...

I wanted to rename the other "CT facebook" thread, but it looks like I can't do it. So, I'll just start posting on a new thread. The old thread with the litany of recent complaints is still here...

Hi All, What a disappointment in return/exchange policy on bicycle at Canadian Tire store. On Thursday August 9, 2012, I bought a bike from a Canadian Tire store (#326) for my daughter. We discovered right away the annoying squeaky sound from the rear tire when we tried it out for about 1 hour...

Just want to share my email sent to head office: " Today I was shopping at your Kingsway and Gladstone store in Vancouver and received the worst case of customer service to date. I was looking at a palate of clearance exercise benches all of which were open boxes. As any customer would do I...

I just purchased 2 items in a Canadian Tire in one city and tried to return them in a different city. Seems simple enough right? According to the return policy on the receipt and posted on the wall at the store I was going to get my refund in the same method that I paid... Right?? WRONG...