1. F

    Chinese Tire

    I have had more than my fair share of problems dealing with CTC over the years ... but I've also had good experiences. As I read these forums, I have to say that it's a bit disgruntling to read the ill will between users and the CT employees who post here. One thing that both sides do seem to...
  2. L

    Digital CT Money not as secure as they say

    My digital account was empty of all its CT money 500KM from where I live. And no, I didn't lost my cards or anything. So be warned, there's a security problem with their system so be carful if you have a lot of CT money on your card. Also, Canadian customer support is handling this very...
  3. D

    Customer sevice

    My girlfriend has been on the phone on hold for the past 15 minutes waiting for customer service to pick up the phone but no one apparently works on weekends no matter what season it is. Corner brook Canadian tire customer service is well below standard. I'm proud I always shop at the store in...
  4. K

    Customer Product "Reviews" are Bogus!!!

    Tried to post a negative review about the "Salton" counter Top Ice maker... well ... They allow you to submit a review, but if they do not like it, your submission is rejected. WTF? So, all the glowing 5 star customer reviews are fake. For the 1 good review, there are likely dozens of bad ones...
  5. W

    Loyal Customer - Not any longer!

    Took my car in for a tire repair. At 5:30 when the garage will close at 9:00 PM the service guy says, "don't know if we can fit you in, we have a truck getting 5 tires ahead of you". Do the best you can, I said hopefully. After taking my information, I'm informed that there is a $21 dollar...
  6. A

    CT Ruined my brake rotors and won't refund or even look into it.

    Quote from the service manager "The rotors machined with a true face, giving neither of the technicians any reason to condemn the rotors as not machine able." Here is a video of the rotors they claim are straight. They never even asked to see them or investigate. How does this company stay in...
  7. C

    CT Sucks at: Customer Service

    Another way in which the Canadian Tire stores suck, is in Customer Service. Perhaps a few stores try to make their customers happy, but the chain is notorious for poor service. With un-trained teen-aged floor staff, grouchy returns clerks, and abusive management, there can be little that the...
  8. C

    Some thoughts.

    WHAT ARE YOU LOOKING FOR? Thats right thats what the female employee yelled at me. "YOU'RE WALKING UP AND DOWN THE AISLES!" Just another failure at this store. Most of the employees at this store really put the cuss in customer service.
  9. C

    Does it suck:

    Maybe less than the others. Could be good to know, if you are fleeing from a store that sucks as much as all the other ones: Tracy M.: THANK YOU to Craig at the Trail Canadian Tire (NEW owner) I truly thought that that kind of customer service no longer existed. Thank you for OUTSTANDING...
  10. J

    Trinity Commons customer service sucks

    Customer service is SO rude at the trinity commons location. I honestly don't even wanna explain what happened. They are just very rude and hard to get by. Any others?
  11. S

    consumer relations and suggestions

    I have worked at a CT for 5 years now in western Canada, and I have seen the good service and the crappy. I musy say, the store I work at is quite good at honoring and correcting customer complaints regarding price discrepancies, flyer stock being in stock, rainchecks honored months after...
  12. O

    CT Home Installation - Run far away!

    Canadian Tire Home Installation (Ontario) does garage door openers, heating and cooling installations. We did the garage door installation. People, DON'T USE THEM. Run away! The garage door installation is hanging by an extension cord. Whaaaa? Now we need an electrician to complete the work...
  13. C

    Canadian Tire Sucks at: Pre-Sales Customer Service - Where are they? Can't They Help?

    There are an awful lot of stories on this site and others that describe the terrible experiences of customers trying to get help in Canadian Tire stores, even BEFORE they buy something. To get the thread rolling, here's an interesting blog. It's a couple of years old, but it's still true today...
  14. Ramou

    Sign at the Customer Service desk

    Waiting in line at the customer "service" desk, my spidersence kicked in when I saw the paper posted to the back of a computer screen for customers to read: "your conversation will be recorded . . ." (I forget the rest, something about abuse, or maybe everyone's "protection") I realize now that...
  15. Ramou


    Hello, as with everyone here, I've had an inexcusably bad experience at CT. In my case, trying to return defective goods. The clerks were treating me like a liar and a theif. I had to phone customer service on my cell while standing in front of the assistant "manager" while he was texting his...
  16. M

    Bait and Switch

    Last weeks flyer (week of Feb 4) listed a 29 LED shop work light on sale for $14.95. Magnetic base, hanging strong wire cable, a nice unit. Dropped in to get it, as I now refuse to go to the Napanee store, to find NO STOCK, but instead they had an end isle display of a 17 LED work light on sale...
  17. C

    Canadian Tire Sucks at Oil Changes - Overpriced, Incompetent, Incomplete, Damage, etc.

    This is yet another area in which Canadian Tire excels ... at sucking, that is. I was inspired by this post on the Mapleview thread: Here's what...
  18. B

    Need an oil change or maintenance? AVOID MAPLEVIEW DR. BARRIE LOCATION

    I just got back from having an oil change done at the Mapleview Dr. Canadian Tire location. After waiting over an hour to have the change done in an EMPTY garage and signing what I assumed would be the price I would pay, I was shown the bill that was around $15 more than the price agreed upon...
  19. C

    Canadian Tire Sucks at Sales - Not Enough Stock - Bait & Switch?

    A common complaint across the country is that Canadian Tire stores advertise items at attractive sale prices, but those stores don't carry sufficient stock. People come for the sale items, but the can't get any. They might be tempted to just buy a similar item at a higher price. And while...
  20. D

    hello everyone

    Hope this forum strightens out (not likely) Canadian tire Chelmsford Branch hwy 144 Very poor customer service and management. x