Canadian Tire Sucks at: Pre-Sales Customer Service - Where are they? Can't They Help?

[CT Challenger]

There are an awful lot of stories on this site and others that describe the terrible experiences of customers trying to get help in Canadian Tire stores, even BEFORE they buy something.

To get the thread rolling, here's an interesting blog. It's a couple of years old, but it's still true today, and it sums up the Customer Exerience of trying to buy something that requires some product knowledge - and shows how much better other stores can be. And this is Pre-Target!


Hello? Is anybody out there? (Guest Blog from Ray Adamson) | Pete Bombaci's Customer Experience Blog

 

[CT Challenger]

Dwight Lovegrove Going to Canadian Tire is like going on a treasure hunt..... the staff (if you can find one) has no idea what stock they carry or where it is located, leaving you to find it yourself. When you complain about the POOR service, all you get is "go tell the owner"....nice.

 

[CT Challenger]

Gary Northantsdancer I know what you mean, I tire of unhelpful shop assistants pointing to an aisle. They might as well tell you to go forth and multiply. I have been convinced for some time that many of the CT workers are recruited for their lack of politeness and propensity to work at minimum wage and do their utmost to really give me an unpleasant customer experience...now, what was the question?

 

[CT Challenger]

Charlene Bissonnette You guys must live in my city! I can never find anything, and if I'm able to find an associate to help me, they're not helpful. I'm trying to find something now, and the www says it's in stock, but nobody at the store can find it, or be bothered to call me, as they promised they would. I'm not sure how they manage to stay open. They P.O. more people than they please!

 

[CTH8R]

D.w. Marchwell Not impressed at all with this most recent flyer. The Kingsway Edmonton store did not have any of the items I went to buy. I don't bother with scratch and save any more and I've learned not to expect anything from the bored 20-somethings that seem more interested in chatting than helping someone who actually went out of his way to spend money. I guess they'll learn their lesson when enough people stop shopping there and they get laid off.

 

[CTH8R]

Nice 'customer experience' ...


Ryan Woods Is it that difficult to let people know in the local flyer that the store would be closed on a Wednesday for inventory? Took me an hour and a half to get to the store, to find out it was closed. Not impressed either.