I don't imagine he'd be here complaining it the parts person had said: "I'm sorry sir, we don't carry those, they are a dealer item". On the commenting about the price, I suspect if he had a clue about what this actually cost (rather than just assuming because it's a dealer item, it's going to be costly--this is definitely not always the case), he wouldn't be a counter jockey at Canadian Tire. That said, I don't think he should choke the kid, even if he deserved it--he has a boss, and this should be brought to his attention.