I recently tackled a big outdoor project. I needed lots of new tools, supplies, equipment, etc.
I drove past the local CT outlet. "Nah", I thought, "If I have to return something, it'll be a hassle. And I don't like the way these stores have been ripping off people on car repairs".
I kept on driving, to a competing store, known for their lenient return policies.
"Do I need 2 of these, or 3?" I asked myself. "Heck, I'll just get 3, and if I don't need it, I'll bring it back". So, I bought 3, and ended up keeping one as a spare.
"Do I need the 4-inch or the 5?" I pondered. Well, I got one of each. Easy returns means no extra trip home to check, nor to come back for a (potentially abusive) return experience, like I'd risk at CT.
"Hey, those are nice light fixtures. Maybe I should replace the porch light while I'm at it". A little extra sales for my store-of-choice (and not you-know-who).
"Maybe I'll upgrade one of my power-tools while I'm here. Oh, and I could use one of those pails. And some carpenter's pencils. And ... ". You get the idea.
When I was done my project, and had some items to return, it was smooth sailing. In fact, they had everything already in the computer - they just scanned my receipt, scanned the items, and voila! The money was refunded.
And everybody was friendly and helpful.
If these other retailers can pull it off so well, why is it so hard for CT, who already have the head-start of so much Candian loyalty?
Don't know; don't care. I'm just happy there are other places that give good service.