Long story short - got my tires replaced at Canadian Tire and not long after, one of my tires came off my truck while driving, rolled down the road while my truck came to a skidding stop on the shoulder.
I got it towed back to Canadian Tire, they admitted fault and offered to make it right. The next day I was told that they made repairs so it's driveable but I would need to go back to get the rim replaced and then get the body work done. They handed me the keys and told me it was "repaired"....luckily I inspected it in the parking lot before I went inside and noticed they replaced the tire but it was still missing a nut!
Anyway, I had to take it back a total of three times to get the necessary repairs done (they covered all costs).
I requested compensation for the diminished value of the vehicle (who knows what type of internal damage it suffered while skidding down the road?) and my time/inconvenience. The CT store and Customer Relations seems to think that's worth a $100 gift card.
Off to small claims I go....
I got it towed back to Canadian Tire, they admitted fault and offered to make it right. The next day I was told that they made repairs so it's driveable but I would need to go back to get the rim replaced and then get the body work done. They handed me the keys and told me it was "repaired"....luckily I inspected it in the parking lot before I went inside and noticed they replaced the tire but it was still missing a nut!
Anyway, I had to take it back a total of three times to get the necessary repairs done (they covered all costs).
I requested compensation for the diminished value of the vehicle (who knows what type of internal damage it suffered while skidding down the road?) and my time/inconvenience. The CT store and Customer Relations seems to think that's worth a $100 gift card.
Off to small claims I go....