1. C

    Grudges, Complainers and Other Retailers: Canadian Tire Still Sucks!

    One of the tactics used by the Canadian Tire Defenders, is to claim that the tsunami of complaints against CT is meaningless. Often this is just a 'brave face they put on', in response to the many floods of complaints, often on their very own Facebook page. (And often triggered when they pay...
  2. S

    consumer relations and suggestions

    I have worked at a CT for 5 years now in western Canada, and I have seen the good service and the crappy. I musy say, the store I work at is quite good at honoring and correcting customer complaints regarding price discrepancies, flyer stock being in stock, rainchecks honored months after...
  3. Ramou

    Sign at the Customer Service desk

    Waiting in line at the customer "service" desk, my spidersence kicked in when I saw the paper posted to the back of a computer screen for customers to read: "your conversation will be recorded . . ." (I forget the rest, something about abuse, or maybe everyone's "protection") I realize now that...
  4. Ramou


    Hello, as with everyone here, I've had an inexcusably bad experience at CT. In my case, trying to return defective goods. The clerks were treating me like a liar and a theif. I had to phone customer service on my cell while standing in front of the assistant "manager" while he was texting his...
  5. 1

    advice needed please

    hi new to this site,but like many others im having a problem with our favourite super issue is current,there is a lawsuit in place,and i dont really want to go into too many details,because there are many spies here..... anyway the upshot of my case is that i sued our...
  6. T

    Wrenches and square drive

    I think C-T has some of the highest value wrenches and square drive going and has had for years. We're starting to see competition at the mid price range, high quality, level but C-T has owned this space for years.
  7. T

    Hello All

    Another unhappy customer to join you here.
  8. S

    Mechanics on Piece Work Are they Always Honest?

    Yesterday Iwas into Canadian Tire on Mountain Rd in Moncton for a motor vehicle inspection. The mechanic indicated that he felt there was a mechanical flaw in my vehicle. I disagreed and indicated that i would get a second opinion. I was paying the bill and as a result felt that as a customer it...
  9. C

    Canadian Tire Cheats Generous Canadians Who Donate to Charities (Jumpstart)

    I'm sure Jumpstart does some good work. But that's no excuse for Canadian Tire to steal the tax credits of the generous Canadians who donate. And after they steal the tax credits, they also steal the credit for the whole donation! Have they no shame at all? I don't approve of vulgarity...
  10. I

    Sold me a broken bike.

    So, I went to canadian tire a week or 2 ago and bought this bike: Ironhorse 26-in Jumpstart 2012 Full Suspension Bike | Canadian Tire It was on sale for $199.99. Everything seemed alright on it so I paid for it and started heading back home(on the bike). I made it about 10 minutes away from...
  11. M

    CTC fined for gas price fixing

    I just heard this on the radio that CTC has been caught price fixing gas prices in Southern Ontario. Anyone hear this? Anyone surprised??
  12. J

    Full brake system replacement??

    I went in to a CT store to specifically have a leaking brake line replaced - I told them what was wrong as I had inspected the car beforehand and would have done the work myself but I didn't want to deal with bleeding the system (or working under my car in the winter). They did their own...
  13. houston39

    Frozen Item

    Hello, I wanted to share with everyone my crappy experience at Crappy Tire... I bought some stop leak anti-freeze, and kept it in my vehicle. I didn't need it after all, and when I brought it back to get a refund, they would not take it because it was partially frozen. I was pretty pissed...
  14. D

    What People Want to Achieve Here

    Once in a while we get some young clerks or cashiers posting here. They often seem genuinely surprised that many people deeply despise a company that they apparently think is simply awesome. The problem could be one of perspective. Possibly they are genuinely unaware of the wider context of...
  15. B

    CT is both good and bad

    CT has good selection of products but its service is lacking. Being screwed over by big box stores is almost a way of life these days the forum is way of letting them know what their weakness's are and hopefully fix some problems. Rules for working at CT NEVER OFFER TO HELP NEVER MAKE EYE...
  16. D

    Survey on Marketplace concludes: Canadian Tire Sucks!

    CBS reported on a recent Leger Marketing survey and on 'secret shopper' reviews of customer service in Canadian retailers. It was a close, three-way race for last place, between Canadian Tire, Zellers and Walmart. In the end, Canadian Tire sucked more than every other major Canadian retailer...
  17. W

    another CT return policy sucks example

    I never will buy anything from CT other than maybe dish soap,garbage bags,etc. They have lost a lot of business from me because of one particular incident that really shocked me. We had bought two Coleman double-height queen air matresses from them (which are not cheap). One of them leaked after...
  18. V

    Watch out buying tires at Cobourg CTS.

    My brother went to Canadian Tire in Cobourg to get a leak fixed in his tire. He was told the tire was unrepairable. He bought a new tire and when we saw the old tire he was upset --- the tire was clearly repairable. He showed me the tire and I found it unbeliveable that they had not simply...
  19. A

    Attention all: Unregistered to unique ID

    All unregistered posters have now been given a unique ID. We hope as a result the threads will be easier to follow, as you can now tell if it's the same user posting or not. If you sign up and wish your unregistered posts be re-authored to your registered user, please contact the administrators...
  20. E

    An Ex Ctc Mgr ... speaks the truth .

    As an ex- Ctc mgr. of over 10 years , here are some insightful suggestions for the company . 1.0 : Get rid of the dealers . Make every store corporately run . The dealers I have known are not concerned about good customer service . They are only concerned about the bottom line . Good qualified...