Background story:
Bought used 944 with winter tires on it. It came with a set of summers. I put the summers on but they were so bad I thought the car was going to rattle itself apart. Initial plan was to drive to the US on said crappy tires and get new ones there for about 1/2 the price of what I would pay up here. However, the tires were so crappy that I didn't want to make the drive all the way there on them. So since Canadian Tire has the word "tire" in their name I figured that was at least one thing they couldn't screw up and they might have the right sizes in stock since the Porsche takes two different sized tires and has two different sized rims.
Canadian Tire experience:
So I go to the Canadian Tire in Milton. They have one size in stock. They tell me the store on Woodlawn in Guelph has the other size in stock. I buy the one set in Milton and drive to the Woodlawn store (I was going to Guelph anyway). I buy the second set at the Woodlawn store but they tell me I need to go to a "specialty shop" to have them installed. Apparently I was wrong in assuming that having the word "tire" in the name meant they'd be half decent at them. Anyway, I ask if they can ask the Stone Road location if they can install them. I am told that they cannot because it would be too hard to explain over the phone (Um, why? There's only so many measurements on a wheel/tire combo to discuss that could make a difference... anyway, on with the story...).
So I drive to the Stone Road location. They tell me they have no idea what the people at the Woodlawn store were talking about and they can install them but they do not have time. I need to come back the next day first thing in the morning. I do so. I am the very first person in the store when they open. It still takes them over 4 hours to install my tires.
A day or two later I realize they have screwed up bad. They put the larger tires on one side of the car and the smaller tires on the other. What the hell? So I stop at the Milton store on the way home from work (I live near Guelph and work in Mississauga). They basically tell me the people at the other store must be retarded or something and "fix" the problem (so I thought). I double checked this time that the larger tires were on the back and smaller on the front. All good.
A few days later I notice there is a large chunk missing out of my body work near the bottom of the car. Obviously from a misplaced lift or something. There is no way something on the road caused the dent. As far as I'm concerned someone at Canadian Tire did this as I would have noticed it when I swapped the winter and summer wheels and no one else has lifted the car. I send an email to Customer Service complaining about my bad service and that I would like them to repair this chunk missing from the bottom of my car. I get no response (as I expected).
So today (many weeks later) while working on the car I thought it was odd that the driver's side front wheel was lined up with the fender while the other one was inset about 1-2 inches. Upon farther investigation I realize that on the driver's side, even though the tires are correct, the rims are swapped. The larger (wider) rim is on the front and the smaller rim on the back. So the smaller tire is on the larger rim and the larger tire on the smaller rim. What the hell?
Anyway, now I'm to the point where I feel I should be reimbursed the installation cost ($120 or something like that) due to all the hassle and repeat visits I had to make; have the tires/rims swapped around for free to make it "right"; and that they should pay to repair the dent/missing chunk in my body work. If I wanted hassle/to waste time I would've just driven to the US and got tires for half the price.
So, can anyone recommend a course of action to make any of that happen? I'm thinking probably the most I'll get is they'll fix up the tires/rims situation and I'll be SOL for the loss of my time and the body work I'm going to have to get fixed myself before it rusts.
Sorry for the long story. They just piss me off so much. It's like they really don't want my business. Every time I'm about to go there I'm thinking, "No, they did crappy work last time. You're going to regret it." But I give them the chance anyway. Then they screw it up again. From now on I think I'm just going to rent a car if I need emergency work done on the weekend/evenings than submit myself to Canadian Tire's abuse.
Bought used 944 with winter tires on it. It came with a set of summers. I put the summers on but they were so bad I thought the car was going to rattle itself apart. Initial plan was to drive to the US on said crappy tires and get new ones there for about 1/2 the price of what I would pay up here. However, the tires were so crappy that I didn't want to make the drive all the way there on them. So since Canadian Tire has the word "tire" in their name I figured that was at least one thing they couldn't screw up and they might have the right sizes in stock since the Porsche takes two different sized tires and has two different sized rims.
Canadian Tire experience:
So I go to the Canadian Tire in Milton. They have one size in stock. They tell me the store on Woodlawn in Guelph has the other size in stock. I buy the one set in Milton and drive to the Woodlawn store (I was going to Guelph anyway). I buy the second set at the Woodlawn store but they tell me I need to go to a "specialty shop" to have them installed. Apparently I was wrong in assuming that having the word "tire" in the name meant they'd be half decent at them. Anyway, I ask if they can ask the Stone Road location if they can install them. I am told that they cannot because it would be too hard to explain over the phone (Um, why? There's only so many measurements on a wheel/tire combo to discuss that could make a difference... anyway, on with the story...).
So I drive to the Stone Road location. They tell me they have no idea what the people at the Woodlawn store were talking about and they can install them but they do not have time. I need to come back the next day first thing in the morning. I do so. I am the very first person in the store when they open. It still takes them over 4 hours to install my tires.
A day or two later I realize they have screwed up bad. They put the larger tires on one side of the car and the smaller tires on the other. What the hell? So I stop at the Milton store on the way home from work (I live near Guelph and work in Mississauga). They basically tell me the people at the other store must be retarded or something and "fix" the problem (so I thought). I double checked this time that the larger tires were on the back and smaller on the front. All good.
A few days later I notice there is a large chunk missing out of my body work near the bottom of the car. Obviously from a misplaced lift or something. There is no way something on the road caused the dent. As far as I'm concerned someone at Canadian Tire did this as I would have noticed it when I swapped the winter and summer wheels and no one else has lifted the car. I send an email to Customer Service complaining about my bad service and that I would like them to repair this chunk missing from the bottom of my car. I get no response (as I expected).
So today (many weeks later) while working on the car I thought it was odd that the driver's side front wheel was lined up with the fender while the other one was inset about 1-2 inches. Upon farther investigation I realize that on the driver's side, even though the tires are correct, the rims are swapped. The larger (wider) rim is on the front and the smaller rim on the back. So the smaller tire is on the larger rim and the larger tire on the smaller rim. What the hell?
Anyway, now I'm to the point where I feel I should be reimbursed the installation cost ($120 or something like that) due to all the hassle and repeat visits I had to make; have the tires/rims swapped around for free to make it "right"; and that they should pay to repair the dent/missing chunk in my body work. If I wanted hassle/to waste time I would've just driven to the US and got tires for half the price.
So, can anyone recommend a course of action to make any of that happen? I'm thinking probably the most I'll get is they'll fix up the tires/rims situation and I'll be SOL for the loss of my time and the body work I'm going to have to get fixed myself before it rusts.
Sorry for the long story. They just piss me off so much. It's like they really don't want my business. Every time I'm about to go there I'm thinking, "No, they did crappy work last time. You're going to regret it." But I give them the chance anyway. Then they screw it up again. From now on I think I'm just going to rent a car if I need emergency work done on the weekend/evenings than submit myself to Canadian Tire's abuse.
