Ang F.:
The customer service at the Burnaby BC Market Crossing location was the worst service I've seen from a store. How ppl in the service industry can treat a mom with a new born baby that way in inconceivable to me. Our whole family use to be life long customers of Canadian Tire (this included us building houses as well) but since this incident none of us will ever shop there again. I discovered while out with my infant son that my vehicles battery had died and needed not just a boost but a replacement. I got a boost from someone and nervously drove hoping I didn't not stall and attended this Canadian Tire in the hopes that I could buy a battery and have it installed. I was super nervous driving with my infant with this situation bc if we stalled and if we were stranded it was a very hot day and having an infant in these circumstances was not good. When I got to the store I had to leave my vehicle running bc of the dead battery and unfortunately bc it was running my doors would not lock. So I had to leave my running vehicle unoccupied in a busy parking lot all the while hoping it didn't get stolen. I packed up my baby and attended the parts and service area and explained my situation and asked to buy a battery and to have it installed. I was told I could not have it installed bc they were all booked up and too busy today. They said they may be able to squeeze me in at 6pm but they could not guarantee it (it was 1pm and it was a very hot day and I was in the company of my infant and he was extremely fussy). I was taken back by his response to my service request so I explained and pleaded my case again. I said I just discovered that my battery needed replacing while out, I drove straight here, my vehicle is left running unlocked in the lot, I have an infant son, I need my battery replaced so I can take my son home where he can be fed and changed bc he is upset. I asked if there was an emergency battery change fee bc I was willing to pay it. They said no they were too busy. I pleaded and said to change a battery takes less then five minutes isn't there anyway I can be squeezed in I said I'm not asking for a transmission change. I said I just want to safely get home and I was worried if my vehicle stalled what would happen to me and my baby. They replied sorry they had no time. I pleaded one last time and I said if I had tools I would change it myself but I don't think that would be safe or easily done in a busy parking lot with a infant baby in this heat. They said I was welcome to buy some tools then. I asked the customer service agent if he had children and he replied yes then I asked well what am I suppose to do with my infant son for 5 hours in this heat when he's hungry and wet and tired while I wait for you guys to change the battery in my car five hours from now? He then offered to call around to the other Canadian Tires to see if they could fit me in. I said they are all far away and what if my vehicle stalls? At this point I was crying and shaking bc I was so upset and frustrated. I could not believe that these ppl could not see the bigger picture and realize that it was not a huge favour I was asking and I was willing to pay any price they were going to charge me just so I could get safely home. The customer service agents did not care that at this point I was starting to cry that I was this shaken and upset and said we can sell you the battery but it is up to you to install it or you can wait till 6pm and we may be able to squeeze you in. Needless to say I have never been treated this poorly from a customer service agent and I'm aghast that they thought they were doing their job properly.
The customer service at the Burnaby BC Market Crossing location was the worst service I've seen from a store. How ppl in the service industry can treat a mom with a new born baby that way in inconceivable to me. Our whole family use to be life long customers of Canadian Tire (this included us building houses as well) but since this incident none of us will ever shop there again. I discovered while out with my infant son that my vehicles battery had died and needed not just a boost but a replacement. I got a boost from someone and nervously drove hoping I didn't not stall and attended this Canadian Tire in the hopes that I could buy a battery and have it installed. I was super nervous driving with my infant with this situation bc if we stalled and if we were stranded it was a very hot day and having an infant in these circumstances was not good. When I got to the store I had to leave my vehicle running bc of the dead battery and unfortunately bc it was running my doors would not lock. So I had to leave my running vehicle unoccupied in a busy parking lot all the while hoping it didn't get stolen. I packed up my baby and attended the parts and service area and explained my situation and asked to buy a battery and to have it installed. I was told I could not have it installed bc they were all booked up and too busy today. They said they may be able to squeeze me in at 6pm but they could not guarantee it (it was 1pm and it was a very hot day and I was in the company of my infant and he was extremely fussy). I was taken back by his response to my service request so I explained and pleaded my case again. I said I just discovered that my battery needed replacing while out, I drove straight here, my vehicle is left running unlocked in the lot, I have an infant son, I need my battery replaced so I can take my son home where he can be fed and changed bc he is upset. I asked if there was an emergency battery change fee bc I was willing to pay it. They said no they were too busy. I pleaded and said to change a battery takes less then five minutes isn't there anyway I can be squeezed in I said I'm not asking for a transmission change. I said I just want to safely get home and I was worried if my vehicle stalled what would happen to me and my baby. They replied sorry they had no time. I pleaded one last time and I said if I had tools I would change it myself but I don't think that would be safe or easily done in a busy parking lot with a infant baby in this heat. They said I was welcome to buy some tools then. I asked the customer service agent if he had children and he replied yes then I asked well what am I suppose to do with my infant son for 5 hours in this heat when he's hungry and wet and tired while I wait for you guys to change the battery in my car five hours from now? He then offered to call around to the other Canadian Tires to see if they could fit me in. I said they are all far away and what if my vehicle stalls? At this point I was crying and shaking bc I was so upset and frustrated. I could not believe that these ppl could not see the bigger picture and realize that it was not a huge favour I was asking and I was willing to pay any price they were going to charge me just so I could get safely home. The customer service agents did not care that at this point I was starting to cry that I was this shaken and upset and said we can sell you the battery but it is up to you to install it or you can wait till 6pm and we may be able to squeeze you in. Needless to say I have never been treated this poorly from a customer service agent and I'm aghast that they thought they were doing their job properly.