Canadian Tire Complaints on facebook - People Hate Crappy Tire!
Dave A.: PLEASE READ,I just do not understand your store buyer's thinking for the stores across Canada 
I recently purchased a New Shark Sonic Duo Floor & Carpet Cleaner! Best machine I have ever purchased from your stores.Yesterday I went into my location to purchase refill cleaners for my machine & NOTHING was available! Now I want an explanation as to WHY THE REFILL CLEANING PRODUCTS FOR THIS MACHINE ARE NOT AVAILABLE FOR RETAIL PURCHASE NOW! I was told at time of purchase that I could still purchase these Shark Cleaning products by your customer service agent at my location in the future & they were NOT going to be discontinued anytime soon????? I do not understand this why I was told this by your agent also why would your stores discontinue a product that was always SOLD OUT the machine itself & it's cleaning solutions?????? If I knew that this was going to happen to THIS Excellent Product I would not have purchased it! P.S. Not everyone has a Credit Card to purchase directly from Shark! Why does your company make it harder for people who buy these products & really enjoy them when you CAN NOT purchase the so NEEDED cleaner refills?????? If you ask me this was a STUPID move on the behalf of your store's buyer with Spring cleaning season coming up! REALLY!
Dave A.: Thanks for trying to help,I know the Sonic Duo cleaner & it's refills are discontinued through your stores! I did search through your company's website "No Results Found".I know now to not make major purchases like this through stores anymore,I should of known when items in your stores that go the red tag that they are going to be end of line for that item
I recently purchased a New Shark Sonic Duo Floor & Carpet Cleaner! Best machine I have ever purchased from your stores.Yesterday I went into my location to purchase refill cleaners for my machine & NOTHING was available! Now I want an explanation as to WHY THE REFILL CLEANING PRODUCTS FOR THIS MACHINE ARE NOT AVAILABLE FOR RETAIL PURCHASE NOW! I was told at time of purchase that I could still purchase these Shark Cleaning products by your customer service agent at my location in the future & they were NOT going to be discontinued anytime soon????? I do not understand this why I was told this by your agent also why would your stores discontinue a product that was always SOLD OUT the machine itself & it's cleaning solutions?????? If I knew that this was going to happen to THIS Excellent Product I would not have purchased it! P.S. Not everyone has a Credit Card to purchase directly from Shark! Why does your company make it harder for people who buy these products & really enjoy them when you CAN NOT purchase the so NEEDED cleaner refills?????? If you ask me this was a STUPID move on the behalf of your store's buyer with Spring cleaning season coming up! REALLY!Dave A.: Thanks for trying to help,I know the Sonic Duo cleaner & it's refills are discontinued through your stores! I did search through your company's website "No Results Found".I know now to not make major purchases like this through stores anymore,I should of known when items in your stores that go the red tag that they are going to be end of line for that item
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Melissa M.: I didn't know that your general managers are allowed to hang up on customer's when they call them to tell them that they sustained an injury in your store due to the negligence of two of your employees. Looks like you guys would rather let things escalate than deal with them properly. Never dealt with such an arrogant manager in my life.
Shawn C.: I bought a pool for my young daughter, it leaked, I got called a liar to my face in front of a store manager who talked to the associate, I was told they would replace it as it was out of stock, then I got a message it wont be coming in, I reported it to canadian tire head office and all I got was some dog and pony show and still no resolution. Canadian Tire does not care, give them your money and screw you is the message they are giving
1wildhorse
New member
looks like some things never change.....good to see u posting again.....
Tracy R.E.: I would like to congratulate ... Canadian Tire in Sarnia. They apparently are making so much money they no longer need to provide any form of customer service. This I imagine was a great accomplishment .... We the people that require customer service no longer need to worry how to approach staff at these stores to request assistance. This takes a great load off of our shoulders, as we no longer have to worry how we are going to word our requests for specific items. Now, when we can't find something on our own we can spend our valuable time going from store to store searching for what we need. We can make this a positive experience by making a game out of it. Two cars, two spouses, first one who finds what they are looking for gets lunch.
Same story, different Crappy Store:
Alastair R.: My brother was in the Wetaskiwin store and an elderly lady came up to him and asked if he could help her as there is never any one in the store but dopey looking kids who wander around looking lost. After my brother helped her find what she was looking for she thanked him and said maybe he should get a job there as he knew more than any so called staff there. This isn't the only time you go to the Wetaskiwn store and get that kind of service. Customer service there does not exist.
Alastair R.: My brother was in the Wetaskiwin store and an elderly lady came up to him and asked if he could help her as there is never any one in the store but dopey looking kids who wander around looking lost. After my brother helped her find what she was looking for she thanked him and said maybe he should get a job there as he knew more than any so called staff there. This isn't the only time you go to the Wetaskiwn store and get that kind of service. Customer service there does not exist.
SS, DCS:
Sage N.: How on earth can I partake in the bike sale when there is no staff to help me look for and size a bike? I have been to two stores in Calgary and one in Cochrane and got no where. Two stores I had to get somebody paged to sporting goods and nobody showed. Oh yeah, I did talk to management at one store and they referred me to go to another, even though the bike is in stock. Calling customer service did nothing for me. They just listened to my feedback and then hung up.
Sage N.: How on earth can I partake in the bike sale when there is no staff to help me look for and size a bike? I have been to two stores in Calgary and one in Cochrane and got no where. Two stores I had to get somebody paged to sporting goods and nobody showed. Oh yeah, I did talk to management at one store and they referred me to go to another, even though the bike is in stock. Calling customer service did nothing for me. They just listened to my feedback and then hung up.
Response to a photo CT posted, about returning unwanted gifts:
Christopher G.: Well I hope it's not being returned to a Canadian Tire store. It looks like it's been out of the packaging and, based on Canadian Tire's incredibly restrictive (when compared to most major retailers in Canada) return policy they won't take it back unless there is a manufacturer defect, and even then they are just going to replace it with an identical item. "Oh, you bought something and found that it wasn't suitable for the purpose you bought if for, or foolishly expected something stamped "Mastercraft" to be a quality item? Sorry, it's been out of the packaging, and we can't take it back."
Christopher G.: Ummm, their return policy is second to pretty much every major retailer. Out of the packaging? Too bad. No receipt? Not even store credit. The person who works in the department of the item being returned isn't around? Better wait an hour until he/she finishes lunch, only they can verify that all the parts are there. I've never had these problems at Costco, Walmart, Target, Lowes, Home Depot, Princess Auto, Sears, Future Shop, Best Buy, SportsCheck, etc... You know there's a problem with your store's services when just about every post you make on your facebook page has at least one comment outlining a bad customer service or store policy experience. Have you noticed that the stores with the "lenient" return policies are making money hand over fist (Walmart, Costco, etc.)? Perhaps they're doing something you should be doing if you want to have a good brand reputation. Also, the online shopping that your site sometimes offers either needs to be made better so it's not a complete "hit and miss" mess, or just taken down all together.
Christopher G.: Well I hope it's not being returned to a Canadian Tire store. It looks like it's been out of the packaging and, based on Canadian Tire's incredibly restrictive (when compared to most major retailers in Canada) return policy they won't take it back unless there is a manufacturer defect, and even then they are just going to replace it with an identical item. "Oh, you bought something and found that it wasn't suitable for the purpose you bought if for, or foolishly expected something stamped "Mastercraft" to be a quality item? Sorry, it's been out of the packaging, and we can't take it back."
Christopher G.: Ummm, their return policy is second to pretty much every major retailer. Out of the packaging? Too bad. No receipt? Not even store credit. The person who works in the department of the item being returned isn't around? Better wait an hour until he/she finishes lunch, only they can verify that all the parts are there. I've never had these problems at Costco, Walmart, Target, Lowes, Home Depot, Princess Auto, Sears, Future Shop, Best Buy, SportsCheck, etc... You know there's a problem with your store's services when just about every post you make on your facebook page has at least one comment outlining a bad customer service or store policy experience. Have you noticed that the stores with the "lenient" return policies are making money hand over fist (Walmart, Costco, etc.)? Perhaps they're doing something you should be doing if you want to have a good brand reputation. Also, the online shopping that your site sometimes offers either needs to be made better so it's not a complete "hit and miss" mess, or just taken down all together.
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Shelly F.: Called local shop to see if I could buy something over the phone. Was told NO, card needed to be scanned. Anytime cashiers have trouble scanning bar codes, they punch the numbers in. Wish they could have done this for me. Guess I'll have to be vigilante about watching expiry dates on cards. Or just not shop at canadian tire. Sorry, just feeling a little scammed after spending so much to get the extra $50 and then to see it wasted.
A timely warning, with summer around the corner:
Leo R.: Usee to live ct. One day I returned a tent screen after a weekend of use and was givem the hardest time as the flimsy poles bent in the wind storm. I did not think it was worth the money. I was belittled by cx service. .it was a brutal scene. Walmart would never have provided such a horrible cx experience. .shame
Leo R.: Usee to live ct. One day I returned a tent screen after a weekend of use and was givem the hardest time as the flimsy poles bent in the wind storm. I did not think it was worth the money. I was belittled by cx service. .it was a brutal scene. Walmart would never have provided such a horrible cx experience. .shame
Crappy is really pushin' the Cusinart Ceramic 900 BBQ:
James F.: I bought the Cuisinart 3 burner BBQ with ceramic rotisserie burner and side burner. Stainless steal BBQ. 4 years ago, I just pushed it to the curb for the scrap collector. You definitely don't get what u pay for. The Cuisinart BBQ rotted thru at the back and would no longer hold the grill. My side burner dial seized up after the first year and snapped off. Year after that right side burner dial did the same. This is the worst BBQ I've ever had.
James F.: I bought the Cuisinart 3 burner BBQ with ceramic rotisserie burner and side burner. Stainless steal BBQ. 4 years ago, I just pushed it to the curb for the scrap collector. You definitely don't get what u pay for. The Cuisinart BBQ rotted thru at the back and would no longer hold the grill. My side burner dial seized up after the first year and snapped off. Year after that right side burner dial did the same. This is the worst BBQ I've ever had.
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