CT garage abused my car

garagevictim said:

About 5 minutes after leaving the Pit Stop, I could tell my automatic transmission wasn't working properly. Later the car starts dragging and next thing I knew, white smoke was billowing from the exhaust pipe ... It turns out the engine oil was way too high, and the transmission oil dip stick was not even registering a drop and it had a burnt smell. We went back to that garage total 3 times and they just tired to patch up the damage and deny their wrong doing.

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garagevictim said:

Anyone who had same experience, please come forward. We need to stand together and fight against the monster.

Here is what happened. I recently CT Pit Stop to get a quick oil/filter change. A young mechanic checked my transmission oil and said it needed to be flushed. I declined and I just had oil, oil filter and air filter change.

About 5 minutes after leaving the Pit Stop, I could tell my automatic transmission wasn't working properly. Later the car starts dragging and next thing I knew, white smoke was billowing from the exhaust pipe.

I stopped the car and checked under the hood with guidance assistance on the phone. It turns out the engine oil was way too high, and the transmission oil dip stick was not even registering a drop and it had a burnt smell. We went back to that garage total 3 times and they just tired to patch up the damage and deny their wrong doing.

I have been told and strongly believe they deliberately drain my transmission oil for up marketing practice to especially single, innocent, vulnerable woman. I am gathering all the proves and facts. At the same time I need your help and support. Anyone who had similar experience, please contact with me. Let us talk and have our power together. Thank you!

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Unregistered said:

You bet i'll chime in with a rebuttal

Everything and anythign related to transmission will NOT, absolutely positively NOT cause white smoke to come out of the exhaust pipe!

so let's have DavidLER, law expert turning auto expert have some sort of diagnostic

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bokchoi said:

I didn't say the smoke was due to the transmission oil. The smoke was because the mechanic overfilled the engine oil -- and they admitted that fault, because it was too obvious to ignore. They also admitted the transmission oil was low (they claim 1 litre down, but we saw them pour two brand new 985 ml bottles down there so it was likely more than 1.7 L down -- why did they have to lie about that?!). But they claim no knowledge of how the transmission oil could have been lowered.

I told them I suspected the same mechanic accidentally drained the oil thinking i was going to do the flush and simply forgot to replace what he'd drained, but they denied that possibility despite acknowledging the mechanic did make a mistake with the engine oil overfill.

Either way, where the low transmission oil was concerned, they (1) claimed that 1 L down was nothing, would not have damaged the transmission line at all, and (2) as mentioned above, they just topped up the oil without checking for burns or leaks.

I reckon they didn't want to take the time & expense to check out the transmission line & burn smell properly because (1) it's time they're not earning money, and (2) if they did find a fault, it's an expensive fix to claim responsibility for.

The reason we went back 2 more times for follow up fixes was because it turns out the O-ring was burned out from the heat, so transmission oil had started to leak at the bottom. They finally had to change the gasket too. These components were all fine before the car went in for the oil change. All the trouble started after the car came out of the pit stop -- the common denominator here is CT. But they say the gasket & O-ring is a result of rust damage. They refuse to go down the "burnt transmission line" route.

But I have checked with online car forums, and the replies have all come back that 1 L down would definitely have damaged the transmission and decreased the transmission life by a lot. It will be damage that I have to pay for down the line, and all agree CT should be responsible to replace the damaged tarnsmission. This is where the stalemate is.

One more thing -- it's not like I was cheap and didn't want to do a transmission flush. I didn't have the 1 hour time to do it and said I'd do it another time. The whole point of using the Pit Stop was to get in and out in 20 minutes, because I was very busy that whole week because I have work to do. Turns out I lost even more time having to handle the car problems and keep going back.

To the CT mechanics who go on this forum to dismiss folks' concerns and spew negative remarks, all I can say is "Shame on You" for not even being able to be objective and provide constructive advice. Everyone makes mistakes, and in this case, the mechanic was definitely at fault (this was his 2nd write-up and three strikes he'll be out, according to the foreman).

So just because he has a certificate like you do obviously doesn't mean diddly squat! Certification does not always equal competence & honesty & integrity!!

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Unregistered said:

its disgusting the way the stores damage people vehicles and then dont take responsibility for it, forcing the customers to sue.

this is a repeat of what they did to that man in BC.

https://www.canadiantiresucks.net/new-site/731-cbcs-go-public-reports-canadian-tire.html

if the mechanic worked on part of the car, and it wasn't in drivable condition immediately afterwards then it is clearly the mechanics fault

there may be a slim chance that some part would randomly fail just after you drive away, but a competent mechancic - ie one who doesnt work for ct - will hopefully be able to tell

despite the claims being made here, many of us have experienced similar incompetency with supposedly certified people damaging our vehicles

yet another sad story to add to the pile

you seem able to take care of youself but i still hope this advise helps

thanks for letting people know that ct still sucks

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Unregistered said:

CT owners are people too.

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Unregistered said:

I'm sure if you're pleasant and admit your part in the car failure ....

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Unregistered said:

... that the owner will be more than happy to fix it for you for a good price!

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Unregistered said:

Certification should equal competence but mistakes can happen and errors occur in any profession...I have a problem with not owning up to it.....that's where the honesty and integrity come in. It should be simple, we screwed up and owe you for what it takes to get it right. So simple, I'm not sure why it isn't automatic. It's got to be poor training.
Most automotive work is a grudge purchase, you know, I had my car yesterday, I have my car today, but I'm 500 to 600 bucks poorer. These types of stories definitely don't help the fear.
Great story.....I think they should make it right, bite the bullet and either fix the issues, or pay for another mechanic to do it.....they mucked up.

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Unregistered said:

This is all your fault you have to relize that when you take your car to a big franchize company like canadain tire the techs dont go the extra mile to look into it your just a costumer they dont care if your tranny fluid is low if your not gonna pay and fix it its not there concern. go to a local shop localy owned your more than a customer because they cant afford to make a mistake or cut corners. pay the extra 50 bucks and get away from canadian tire and you wont be in this situation

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Unregistered said:

???? Techs don't go the extra mile because it's a big franchise? How about Midas, Speedy Muffler, Ford? GM? Honda? Are they all cutting corners too? Pretty big franchises.

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