Bought a Nautilus Deep cycle battery 3 months ago from Merritt store. Used it once on a electric boat motor put it on a motomaster trickle charger, went to use it again and it never charged. Tried ...a different charger to make sure it wasn`t the charger. Still no voltage. Took it to back and they said one or all of the cells were bone dry, they filled it with water and left it to charge over night. Came back next morning and they put it on the battery tester and it boiled over, service manager said it was defective. Wanted a refund instead of another piece of crap. Went back the next morning to talk to the store manager asked him for a refund? NO store credit? NO ok just give me my replacement battery NO (12 months replacement warranty) Store manager said it was customers responsability to check fluid levels, (its a brand new battery?!?!) I said is it not your responsability to check the levels before you sell it to a customer) Called head office in toronto to investigate. Called the Kelowna store and talked to the service manager there. Explained the situation exactly and he said no problem bring the battery in and we will replace it. He said I don`t see what the big deal is. Electical Technician from head office calls me back after arguing with him for half an hour I said you do know they said one or all of the cells were dry they filled it, charged it and tested it the next day and it boiled over. He said oh that sounds like a defective cell to me. He calls the store owner at merritt store and it so happens the Exide representative was there that same day, which I never seen him and the store owner never mentioned anything about him. The rep said it is not under warranty. Called Exide Canada Ltd they tell me Canadian Tire handles thier own warranties, left number with relations. Called Canadian Tire head office again and have now escaladed the file. They would rather save the amount he paid for the battery before mark up instead of keeping a customer and possibly more. I will never enter a canadian tire store again. I`v talked to mechanics, other automotive stores, and even a different canadian tire store and they all agree, battery was defective before I bought it. 12 month replacement warranty I will not stop until they live up to the warranty!!!