This is a good one. First off, I worked here as an apprentice for close to 6 years, finally leaving when I was practically a licensed mechanic and making a dollar above minimum wage. (Plus, I wrote my test three days after quitting, and have been a licensed mechanic ever since)
In February of this year, my mother brought her truck in for 4 tires and an oil change. She specified the kind of oil she wanted (The truck has had Castrol 10w30 Synthetic since new), and figured this wouldn't be an issue.
When she picked up the truck, they had broken three wheel studs (I had the wheels off of the truck a few weeks before this, and they were tightened to spec...) which were not replaced as "parts were not available". The local Chrysler dealership just up the road had literally boxes of them in stock.
Secondly, they used bulk 5w30 motor oil, non synthetic. The oil cap of the truck says 10w30, plus she asked for it.
I brought the truck back, along with the owner's manual, and oil cap and spoke to the store manager, who still had the nerve to argue with me about what oil the truck took, but promised to get back to me. I never heard anything from him, so I sent an email to corporate... Brian Dorsey called me, was completely ignorant, and basically told me I was screwed.
Changed the oil myself (as I usually do, but since she was bringing the truck in for tires, I said she may as well just get the oil changed as well).
Last week one of the tires blew... not CT's fault at all, I hit a piece of unavoidable debris on the 401. Brought the tire in at 10 am to get it replaced (She had the full road-hazard warranty), and told them I needed the tire for 3 that afternoon, which wouldn't be a problem.
Came in at 3 to pick up the tire, and a work order hadn't even been made, plus they had lost the original invoice from when the tires were purchased. I waited over an hour for the store manager to try and figure out how to do a warranty claim, and was asked if I wanted to pay a disposal fee, or take the old tire with me. I opted to take the old tire since I can get rid of it at my own shop for free.
Forgot to grab the old tire, and the tire tech ran out and gave it to me before I left.
Two days later, the service manager who was away when I brought the flat tire in called me at WORK saying he needed the tire back. I explained that it was gone, and he hung up the phone.
The day after, he CAME TO MY WORK asking for the tire, and explained he would have the warranty voided on all four tires on the truck if I didn't return it. After telling him to please leave my workplace, the owner of the store came to my work, and proceeded to insult me, berate me, etc, etc, in front of a few co-workers, and then tell me I wasn't allowed in his store again.
I thought this was pretty incredible over a shredded up tire, not to mention pretty ridiculous, especially considering the tire tech went out of his way to make sure I brought the damaged tire with me.
In February of this year, my mother brought her truck in for 4 tires and an oil change. She specified the kind of oil she wanted (The truck has had Castrol 10w30 Synthetic since new), and figured this wouldn't be an issue.
When she picked up the truck, they had broken three wheel studs (I had the wheels off of the truck a few weeks before this, and they were tightened to spec...) which were not replaced as "parts were not available". The local Chrysler dealership just up the road had literally boxes of them in stock.
Secondly, they used bulk 5w30 motor oil, non synthetic. The oil cap of the truck says 10w30, plus she asked for it.
I brought the truck back, along with the owner's manual, and oil cap and spoke to the store manager, who still had the nerve to argue with me about what oil the truck took, but promised to get back to me. I never heard anything from him, so I sent an email to corporate... Brian Dorsey called me, was completely ignorant, and basically told me I was screwed.
Changed the oil myself (as I usually do, but since she was bringing the truck in for tires, I said she may as well just get the oil changed as well).
Last week one of the tires blew... not CT's fault at all, I hit a piece of unavoidable debris on the 401. Brought the tire in at 10 am to get it replaced (She had the full road-hazard warranty), and told them I needed the tire for 3 that afternoon, which wouldn't be a problem.
Came in at 3 to pick up the tire, and a work order hadn't even been made, plus they had lost the original invoice from when the tires were purchased. I waited over an hour for the store manager to try and figure out how to do a warranty claim, and was asked if I wanted to pay a disposal fee, or take the old tire with me. I opted to take the old tire since I can get rid of it at my own shop for free.
Forgot to grab the old tire, and the tire tech ran out and gave it to me before I left.
Two days later, the service manager who was away when I brought the flat tire in called me at WORK saying he needed the tire back. I explained that it was gone, and he hung up the phone.
The day after, he CAME TO MY WORK asking for the tire, and explained he would have the warranty voided on all four tires on the truck if I didn't return it. After telling him to please leave my workplace, the owner of the store came to my work, and proceeded to insult me, berate me, etc, etc, in front of a few co-workers, and then tell me I wasn't allowed in his store again.
I thought this was pretty incredible over a shredded up tire, not to mention pretty ridiculous, especially considering the tire tech went out of his way to make sure I brought the damaged tire with me.