mastercraft
New member
The free market is really a beautiful thing. If you don't like shopping or how you've been treated, product quality etc at a certain store, it's really simple; don't shop there. Idividual consumer choices, in high ebough volume, are what make any market work. Whether it is hammers and light bulbs or gasoline, it's the reality of our capitalist system.
If there truly is a problem in these areas of customer service or product quality, people will go elsewhere for their goods and services. The free market determines what product offering is made and what level of customer service is acceptable. You see, when people go elsewhere, businesses notice and try to make changes to react. They either make cuts to try to lower prices, or raise prices to improve their offering.
I recently read a post on here about how hard it is to find customer service personnel at Canadian Tire. Why do you think that is? Do you really believe Canadian Tire is out to get YOU, their customer? (if you do, google "paranoia") No, they have tried as best they can to OPTIMIZE their wage costs against how many customers they might lose/gain with that staffing level and associated cost, balancing that against their need to offer low prices to compete with the guy down the street.
If you really have a problem with Canadian Tire, go support a place with a better offering. Chances are though, the better service offering will come with a higher price tag on the goods and services you want. So in the end, you as the consumer decide, by your consuming pattern what is valued most in your shopping experience.
Ideally, we all want the lowest price with excellent customer service. But like all things in life, everything comes with a cost.
In short, instead of coming to a site like this to whine and complain like school children, put your money where your mouth is and either pay more at the places that have more staff (Mom and Pop stores) or suck it up and accept that getting cheap pricing comes with an associated cost.
If there truly is a problem in these areas of customer service or product quality, people will go elsewhere for their goods and services. The free market determines what product offering is made and what level of customer service is acceptable. You see, when people go elsewhere, businesses notice and try to make changes to react. They either make cuts to try to lower prices, or raise prices to improve their offering.
I recently read a post on here about how hard it is to find customer service personnel at Canadian Tire. Why do you think that is? Do you really believe Canadian Tire is out to get YOU, their customer? (if you do, google "paranoia") No, they have tried as best they can to OPTIMIZE their wage costs against how many customers they might lose/gain with that staffing level and associated cost, balancing that against their need to offer low prices to compete with the guy down the street.
If you really have a problem with Canadian Tire, go support a place with a better offering. Chances are though, the better service offering will come with a higher price tag on the goods and services you want. So in the end, you as the consumer decide, by your consuming pattern what is valued most in your shopping experience.
Ideally, we all want the lowest price with excellent customer service. But like all things in life, everything comes with a cost.
In short, instead of coming to a site like this to whine and complain like school children, put your money where your mouth is and either pay more at the places that have more staff (Mom and Pop stores) or suck it up and accept that getting cheap pricing comes with an associated cost.
