The store is very poorly stocked. I've made 3 major purchases in the last year and they have screwed up on each of them.
First we bought a tool chest, and bought the floor model as it was the only thing left in stock. It had all the parts when we bought it, but was missing the wheels when it was packed up and brought to us at the front. Somehow along taping the doors shut for transport the kids in the back took the wheels out of the drawers and didn't give them to us. By the time we found out and called back they couldn't find them. We called, and for all the hassle tried to get ahold of the Manager, he never returned our calls... Ever.
I bought tires there, I gave 2 people instructions on where I wanted new tires. Did it happen? No, in fact the kept on my oldest tire, didn't rotate it anywhere, and completetly ignored my request.
Now we want to buy a BBQ and they barely have any in stock. When we call to ask if they have it, it seems as though we are asking to much and the employees talk as if it's a big hassle to look it up. I've got this rain check, and I was willing to spend more on the BBQ to just get one but they really have nothing in stock.
Not impressed. They are lucky Portage is so small and we have no other options for stores.
Stores in larger centers are just as bad.
They just don't seem to care much.
Lots of example here and on other sites like redflagdeal and complaints board.
You are not alone.
Not sure how they survived this long.
Probably because supply and demand is not an exact science. When you have something that is popular, it's hard to get more stock when you run out.
A very thoughtful and well-researched response.
Most people don't realize that the theory of 'supply and demand' can actually explain stock-boys forgetting to include the wheels when they re-boxed a floor-model tool chest. Very insightful.
It also helps explain why managers never return phone calls. Their time is obviously in limited supply, and the demands of a customer who's already paid in full is perceived as very low. Nice catch!
You are clearly a scholar of macro economics, because most people would completely miss how Adam Smith's theory explains why the garage kept on the oldest tire, didn't rotate it anywhere, and completely ignored the customer's request.
Yes, 'supply and demand' is obviously the cause, and not store incompetence, laziness or greed. Or an antiquated 'green screen' inventory system.