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Thread: Return policy

  1. #81
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    "Easy Returns" - The 17-Step Process

    When making a purchase from a Canadian Tire store, please follow the simple, 17-step process to ensure an "Easy Return".

    1 - Make a note of the 7-digit Product Number of the item you wish to purchase.

    Note: Do NOT purchase the product at this point in time. Purchasing is Step 12.

    2 - Using the Product Number, check either CanadianTire.ca or Customer Service to determine the "Canadian Tire Warranty".

    3 - If the "Canadian Tire Warranty" is "Exchange Only" or "Repair Only", thoroughly research the product to determine whether it might be unsuitable for your use. Don't rely on what it says on the box - that won't help you - but independent reviews can be useful. If it might possilby be unsuitable, do NOT purchase the product from Canadian Tire, because you will NOT be able to get a refund. Instead, purchase it from any other major retailer.

    4 - If the "Canadian Tire Warranty" is "Repair Only", thoroughly research the product to determine whether it might possibly be defective. If there's any possibility that it might be defective, do NOT purchase the product from Canadian Tire, because you will NOT be able to get a refund, or even exchange it for one that works. Instead, you will have to wait for it to be repaired, which can take weeks. Sometimes months. Instead, purchase it from any other major retailer.

    5 - If the "Canadian Tire Warranty" is "No Warranty", do NOT purchase the product from Canadian Tire, because you will not be able to get a refund, exchange or repair. You'll be completely stuck with it. Instead, purchase it from any other major retailer.

    6 - Do NOT rely on the "Easy Returns" statement on the web site or at Customer Service. This has nothing to do with you. Remember:

    - Only purchase an "exchange only" or "repair only" product if you are positive it will be suitable for your use.
    - Only purchase a "repair only" product if it cannot possibly be defective.

    7 - Consult Customer Service to determine the number of days you will have during which you can get a refund on an unopened, sealed, unused and fully re-sellable product. The best case is 90 days, but it can be as little as 7 days. Or, zero days for "exchange only" or "repair only".

    8 - Locate the item in the store, and thoroughly check the adjacent aisle and the shelf itself for any notices that may warn you of special restrictions or policies that are not otherwise apparent.

    9 - Select an item from the store shelf. (But don't buy it yet - only 3 more steps to go!)

    10 - Thoroughly inspect the package for any damage that may indicate that the product inside may have also been damaged. If the product is damaged, you may not be able to obtain a refund or replacement. Only select an undamaged package.

    11 - Also, thoroughly inspect the package to ensure that it was not previously opened. If the package has been opened (even by someone else), you will NOT be able to get a refund for the purchase, should you change your mind about the product. Only select an unopened package.

    12 - Purchase the item and obtain a receipt - finally! (But there are still 5 steps to go!)

    13 - Immediately check the back of the receipt for any special restrictions or policies that may not have been previously mentioned. Have a look around the cash register, too. You just never know where they may be hidden.

    14 - If the cashier hands you a Warranty statement, you are probably in trouble. Big trouble. Proceed immediately to Customer Service and try to get your money back, if it's not already too late. It probably is, though.

    15 - Hold on to your receipt for all you are worth. Never, ever, ever lose it. You will be so screwed if you do. Totally screwed. Maybe make a photocopy of it just to be safe. Don't leave it on the glass. What did Ijust tell you, huh??? You almost lost it already.

    16 - As soon as humanly possible, attempt to use the item. Right there in the store, if you can. Maybe you'll have to wait until you get to the parking lot. Because, if it is defective, you may have a brief window of opportunity for a refund or exchange. You are probably screwed, though. Sorry!

    17 - Next time, just purchase it from any other major retailer. Who needs all this hassle?


    I would think you'd have a tough time executing all of that with your head stuck up your ass as far as it is

  2. #82
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Return policy

    oh and before I forget, what product has no warranty as you claim?

    unless it's an as is on a clearance rack somewhere, everything has a warranty. Maybe i'll find that information on a list of Top 20 Canadian Retailers? oh wait, that was a ficticious report. liar

  3. #83

    Re: Return policy

    It's amusing how the ct defenders aren't even trying to refute any of the 17 steps needed for an "easy" return. LOL Hilarious!

    It’s always nice to have confirmation like that - I'm glad they concur.

    (BTW, it wasn't me who wrote anything about Top 20. Sorry - wrong 'fake advocate'! Guess again!)

    You know, I was actually starting to think that this conspiracy/600-suck.com/faker guy might actually work at Crappy Tire.

    But he can’t even find all the “This product has no warranty” items on ct.ca?

    He not only doesn't work at CT, he can't even search their own site! Or use Google for that matter! OMG!

    Yup, somebody's head is up somewhere alright!

    Too, too funny! Thanks for making my day!

  4. #84

    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    oh and before I forget, what product has no warranty as you claim?
    ha-ha!

    faker store rep!

  5. #85

    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    ha-ha!

    faker store rep!
    So, tell me, CT geniuses:

    What, exactly, is the return policy for one of the many "This product has no warranty" items, if it is defective?

    What, exactly, does it mean if "the manufacturer's warranty will apply", if there is not manufacturer's warranty?

    Will the item be sent for 'repair only'?

    Will it be an 'exchange only' for one that (hopefully!) works?

    Will a full refund be offered?

    Of will the customer be permanently stuck with a non-working item?

    Just curious, since you CT'ers all claim to be such experts in these matters.

    Waiting for your reply ....

  6. #86
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    So, tell me, CT geniuses:

    What, exactly, is the return policy for one of the many "This product has no warranty" items, if it is defective?

    What, exactly, does it mean if "the manufacturer's warranty will apply", if there is not manufacturer's warranty?

    Will the item be sent for 'repair only'?

    Will it be an 'exchange only' for one that (hopefully!) works?

    Will a full refund be offered?

    Of will the customer be permanently stuck with a non-working item?

    Just curious, since you CT'ers all claim to be such experts in these matters.

    Waiting for your reply ....

    What item offer zero warranty? The only thing I can think of is a live plant...every thing else has a warranty.

    There has never been a time where a customer has been stuck with a defective item with no resolution...that's what the CPA protects.

    I just wish you could get your facts straight.

  7. #87

    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    What item offer zero warranty? The only thing I can think of is a live plant...every thing else has a warranty.

    There has never been a time where a customer has been stuck with a defective item with no resolution...that's what the CPA protects.

    I just wish you could get your facts straight.
    Quote Originally Posted by Unregistered View Post
    Hate to call you on your lies, but can you name one of the "many" items that don't have any warranty at all? I just need one to further disprove your lies.
    hey look what i found

    Duracell Mygrid Charging System | Canadian Tire

    it says - Canadian Tire Warranty: This product has no warranty.

    what do you suppose that means ...

  8. #88
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    hey look what i found

    Duracell Mygrid Charging System | Canadian Tire

    it says - Canadian Tire Warranty: This product has no warranty.

    what do you suppose that means ...


    Sorry, have been away for a few days as well. I thought for sure I was going to debunk this, but alas, I was wrong....this item does not carry a warranty through CTC....nor do the other Durcell charging pads...I was kind of shocked, but I did go to the Proctor and Gamble site where they stated that they have a 1 year warranty on the item, against defects....but that you have to send it yourself. Personally, I would avoid this item from us and I don't carry it at my store.
    Learn something every day....sorry I called someone a liar on this....my bad.

  9. #89
    Posted by an unregistered user Guest-0367's Avatar
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    Sorry, have been away for a few days as well.
    Funny how all the CT Reps managed to be away for the exact same day. It's almost as if ... they were all one person!

    Quote Originally Posted by Unregistered View Post
    I thought for sure I was going to debunk this, but alas, I was wrong....
    Gee, imagine that: a CT Rep who was WRONG! Actually, it happens pretty often around here ... they just don't like to admit it.

    Quote Originally Posted by Unregistered View Post
    this item does not carry a warranty through CTC....nor do the other Durcell charging pads...
    Along with loads of other products, too.

    Hockey sticks, kyaks, socket sets, cleaning products, the list goes on and on ...

    Quote Originally Posted by Unregistered View Post
    I was kind of shocked, but I did go to the Proctor and Gamble site where they stated that they have a 1 year warranty on the item, against defects....but that you have to send it yourself.
    Gosh, really? That's SO fascinating. But only to a CT Rep, who use warranties as an excuse to cheat customers out of a refund.

    No, every other major retailer in the whole country would have offered a refund right on the spot, based on their policies. CT still doesn't. Great customer service, by the way!

    And, gee, where do you suppose that 1-year warranty went? Did it just vanish into thin air? Do you suppose maybe CT gets these products just a tad cheaper from the manufacturer, if they agreed to provide no refunds, exchanges or repairs at all?

    Quote Originally Posted by Unregistered View Post
    Personally, I would avoid this item from us
    Personally, I would avoid this entire chain of rip-off stores, and not buy anthing from them.

    Quote Originally Posted by Unregistered View Post
    and I don't carry it at my store.
    Sounds great. You must be one of those slightly-less-greedy dealers.

    So, what about all those other products that have the same "This product has no warranty" all-sales-final policy? Are you going to stop carrying those in your store, too? Electric polishers, flares, hunting accessories, pool toys ...

    Quote Originally Posted by Unregistered View Post
    Learn something every day....
    It never fails to astound me how little these self-described CT Reps actually know about their own crappy stores, the crappy products they sell, and the crappy policies they use to screw their customers.

    Nice job, CT. Nice job!

    Quote Originally Posted by Unregistered View Post
    sorry I called someone a liar on this....my bad.
    We'll see how long that lasts ....

  10. #90
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    Funny how all the CT Reps managed to be away for the exact same day. It's almost as if ... they were all one person!



    Gee, imagine that: a CT Rep who was WRONG! Actually, it happens pretty often around here ... they just don't like to admit it.



    Along with loads of other products, too.

    Hockey sticks, kyaks, socket sets, cleaning products, the list goes on and on ...



    Gosh, really? That's SO fascinating. But only to a CT Rep, who use warranties as an excuse to cheat customers out of a refund.

    No, every other major retailer in the whole country would have offered a refund right on the spot, based on their policies. CT still doesn't. Great customer service, by the way!

    And, gee, where do you suppose that 1-year warranty went? Did it just vanish into thin air? Do you suppose maybe CT gets these products just a tad cheaper from the manufacturer, if they agreed to provide no refunds, exchanges or repairs at all?



    Personally, I would avoid this entire chain of rip-off stores, and not buy anthing from them.



    Sounds great. You must be one of those slightly-less-greedy dealers.

    So, what about all those other products that have the same "This product has no warranty" all-sales-final policy? Are you going to stop carrying those in your store, too? Electric polishers, flares, hunting accessories, pool toys ...



    It never fails to astound me how little these self-described CT Reps actually know about their own crappy stores, the crappy products they sell, and the crappy policies they use to screw their customers.

    Nice job, CT. Nice job!



    We'll see how long that lasts ....
    Home Depot | Home Depot mower sucks

    Nice site.....looks just like this one with donation box and all.

    Broken Hockey Stick Warranty Policies

    I assume you think that Canadian Tire should have a different policy than the actual maker of hockey sticks....but they don't....sorry.

    I could go on and on, but you're not worth the time.

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