You're right! Lots of interesting things in there, if one is willing to dig ....
CTV Calgary- Auto repair rip-off - CTV News
"Canadian Tire at 3516 8th Ave. NE charged $507 to replace a perfectly good battery and two perfectly good spark plugs. When the secret shopper asked the garage to return her original plugs, the shop gave her plugs from a different car."
'The Canadian Tire in Country Hills had the second worst result. It charged $407 to replace a good battery. The mechanic initially indicated the battery was "satisfactory" on the inspection form, but someone later crossed that out and marked "unsatisfactory". "So we have the sense there that it's not the tech working on your car that makes the final decision. Someone in the shop might decide "hey you know, we gotta put some parts on" for one reason or another," says Iny. '
Yes, the sqealing of the Crappy People has the same old shrilly tone: 'Other stores are bad, too. Why do you pick on us?'
I see you still don't, can't or won't answer the question.
How do you explain a failure rate of 50% on this mystery shop?
Mabye it's because you treat customer so poorly.
But probably it's because you dared to put "Canadian" in the name of a business that sucks so badly.