J Mark W.: I bought a set of tires from the Preston Crossing store in Saskatoon a while back. Paid extra for the free replacement warranty. Had repeated problems with the tires not running true and subsequently not holding their balance. Finally went back a week ago and asked to have two of the tires warranteed. They inspected them, agreed that the uneven wear on the tires was a result of a defect in manufacture, and warranteed them. Then the tech "decided" my van needed a wheel alignment, and when I told them it didn't they wrote on my service order that I had refused the wheel alignment! I asked how they determined it needed a wheel alignment. The reply was that it was due to the wear on the tires they warranteed! So I asked how it was possible that the tires, which they agreed were defective and caused the uneven wear, could suddenly have wear on them caused by a misalignment on my vehicle! Here comes the best part....my free replacement warranty wasn't free at all! They charged me to mount and balance the two tires they replaced, charged me an enviro tax on each tire, charged me AGAIN for the free replacement warranty on EACH tire, and charged me for "shop supplies" on top of it all!!!! They presented me with a bill for almost $85 (which by the way is MORE than the price of one tire), and even though I was either in the store or in the waiting room the entire time, at no point did ANYONE come to talk to me or explain to me they were going to charge me like this to replace my defective tires that THEY sold me. So they present me with this bill. And then hold my van hostage until I pay it, and conveniently, the manager of the service department was out of the store! Not at all happy about this, have told ALL my family, friends, coworkers, and Facebook friends about my experience. Trust me, not only is this the LAST set of tires I will ever buy from Canadian Tire, it is quite probably the last time I will ever buy ANYTHING from them. The attitude of the people in their service department was they thought they knew everything there was to know about what they thought was wrong with my vehicle, and I was an idiot! I've been servicing my own vehicles longer than most of them have been alive, and I certainly dont appreciate being treated like that by kids less than half my age!
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.
You should upgrade or use an alternative browser.
Canadian Tire Sucks at Tires - Stock, Sales, Installation, Service, Warranties, Online, Etc.
- Thread starter CT Challenger
- Start date
In response to CT's "free tow" offer:
Greg E.: If you didn't hate Canadian Tire before, Here's a good reason. I scheduled an appointment to have new tires installed yesterday, of which I was informed there were 9 in stock. Actually had to go to a store out of town to find stock. I dropped off my car, and 2 hours later receive a call from the service manager that the tires are off my car, but they cannot find the new tires in their stock. There was no solution proposed, and my original tires were put back on... Canadian 'Tire' eh? Well you can be sure I will not be purchasing tires from them now!
Lance C.: Pretty sad when they can't provide a service/product like tires when they are called Canadian TIRE!
Margo O.: make sure they actually tighten the bolts on any tires they work on if you ever actually DO deal with them. We`ve had incidences in town here where they were only HAND TIGHTENED!!! Wrecked everything!
Greg E.: If you didn't hate Canadian Tire before, Here's a good reason. I scheduled an appointment to have new tires installed yesterday, of which I was informed there were 9 in stock. Actually had to go to a store out of town to find stock. I dropped off my car, and 2 hours later receive a call from the service manager that the tires are off my car, but they cannot find the new tires in their stock. There was no solution proposed, and my original tires were put back on... Canadian 'Tire' eh? Well you can be sure I will not be purchasing tires from them now!
Lance C.: Pretty sad when they can't provide a service/product like tires when they are called Canadian TIRE!
Margo O.: make sure they actually tighten the bolts on any tires they work on if you ever actually DO deal with them. We`ve had incidences in town here where they were only HAND TIGHTENED!!! Wrecked everything!
Chad H.: Took my car in for a simple nail removal from my tire and they said it was too close to the side wall, according to their 19 yr old mechanic, argued for a bit with customer service as they tried to sell me a brand new tire. Drove to the nearest tire shop, explained what happened, guy laughed and fixed my tire for $20. Thanks for being there Canadian Tire, your kid mechanics are awesome!
Recently, Crappy Tire spammed Canadian Facebook users, promoting a "free tow" during the recent long weekend. This isn't the first time such an offer provoked a huge backlash of complaints about Crappy Tire's horrible automotive service. The bulk of these can be found here:
https://www.canadiantiresucks.net/g...mpetent-incorrect-incomplete-28.html#post9146
But the stories about tires in particular are going here:
Tim O.: For a company called Canadian Tire they sure DONT know what they are talking about.
Its a long weekend and my fiencee's tires need to be rotated so I figure since we live next to one I will give them a shot (despite the horror stories I have heard)
I go in yesterday to make an appointment, was quoted $95+tax to remove, rotate, replace balance and re-mount 4 tires. Sure, a bit on the expensive side but I wanted to get them done ASAP.
Go in this morning and give the fellow all the information about the car ect. Then I am promptly told that a 205/45/16 is a low profile tire and they will charge more money to swap it due to the hard sidewall.
Tim O.: Thats a 92mm sidewall height, and is no where near a LOW PROFILE tire.
The reason I am told is that there machines may damage the wheel with such a low profile tire....... with a business that is CALLED Canadian Tire you would figure that they would lead the way in tire maintenance equipment....I peared in the back and saw that they have the SAME tire machine that I used in highschool over 10 years ago.....the same machine that my father used when he went to that school over 30 years ago.
I will NEVER visit your stores again after this joke of an experience with you. Wasting my time and money, providing a CSR that know little to nothing about the vehicles they are working on and using sub standard equipment.
I will be sharing this experience with all of my friends, and in my case that also includes well over 500,000 youtube subscribers, another 500,000 who subscribe to my blog and another local 60,000 car club friends I have.
For such a large company that prides themselves on customer service you guys lack the basic knowledge and equipment to complete something as simple as a tire rotation for a fair price.
Justin G.: I would rather walk after they almost killed me by over torking my lugnuts, ctc is the last place i would bring my car ever. Horrible work, zero customer service, stay far away from them.
Mike Y.: Waited 4 hours to get new tires installed, and the final cost was not what I was quoted.
Glen S.: Hope they put your wheels nuts on right. David had a wheel bearing done 6 mos ago and they did not tighten the nuts properly. Now the bearing is done again as we'll as the hub $300.00 plus and it was their mistake. So much for CTC.
Lee K.: forgot to mention when I had my tires installed before my issue with warranty that I paid for. I called the day prior since I live an hour away and was told its first come first served and no appointment was needed for tires. So I showed up early the next day at 8, when they open. Was told by the manager that I'd have to wait till 11am since there was an appointment for tires made at 10am. I Looked in the back and 3 techs were sitting around drinking coffee. I asked him what about now, it's 8 am and you've got guys siting in the back, was told its super busy and I'll need to make an appointment for 11am. Crazy, crazy, crazy. So ya, about 4 hours to get my tires as well. Wonder how long it'll take to get a "real" reply from customerservice@canadiantire.com
Lee K.: In regards to my above post, I'm talking about the Kamloops CT location on 8th street. Went in for tire warranty after only 2 months of owning tires (10,000 km) and a rotation since I paid for the road hazard warranty, was told no problem, two new tires coming right up. 30 mins later was told by same person that the manager wouldn't honor the warranty. I asked to speak to the manager and apparently he left the building to take care of personal matters. I was not impressed to say the least especially after being told the tire issue was due to under inflation. I checked those tires every week and not once did they get under inflated. Anything to get out of a warranty hey CT. To top it off, 1 hour and 30 mins later I get my truck back and the tires haven't been rotated, even though the work order said they were. Apparently the manager told the tire tech not to rotate them and left. Real professional. This isn't over, by any means. Make it right CT, Facebook is a powerful means of advertising.
Lee K.: So you can what, screw me over again with your horrible customer service from your so called professional service managers ?? Right, never again Canadian Tire, NEVER AGAIN !!!!
Mike B.: Had my summer tires put on at CT this year because my garage was being used for storage. Got home and re-torqued the wheel nuts and found only 3 tight enough (or maybe over-tight) out of 20.
Rob B.: the guy wanted $38 to change an f'n brake light bulb, a 2 minute job.
Rachel L.: no way , my car's wheels well never be the same , i don't know what they did but i had to get them fix .... so keep your FREE tow
Pat S.: My car broke down at portcoquitlam ccanadian few years back I asked the shop manager if I could leave it for a few days till payday then will get a hem to fix it. I come in on payday the car is gone. They had it impounded....now that's class
Derek W.: They changed tires on my moms car and stripped and broke some studs and also charged her the labour and parts to fix all that
Tammy-Trevor S.: after 2 bad experiences NO way would I get a repair or even a simple oil change there! Some idiot didn't tighten the lug nuts on our car and my hubby could have been killed the tire flew off! I had a tow bill and a repair bill and CT only gave half our money back??? Before that they over charged me like 80$ on a repair, they charged for nuts and washers and crap but it was easy to tell the reused the old ones, my hubby went in and had to get pissy and demand a refund for parts they reused (they nickel and dime everyone that way) plus I had a friend who the guy working had an oil change done and they forgot to put oil in, you can imagine outcome and KIA was pissed as it was a leased car!!! Nice offer CT but fix the issues with your repair shop first and fix the way you handle a bad situation that was YOUR fault, for me to even get half my money back I had to fight for it by going to head office, and for me to get my money back for being charged for using my old nuts and stufg my hubby had to argue with them and prove they were reused! Not cool!!!!!!
https://www.canadiantiresucks.net/g...mpetent-incorrect-incomplete-28.html#post9146
But the stories about tires in particular are going here:
Tim O.: For a company called Canadian Tire they sure DONT know what they are talking about.
Its a long weekend and my fiencee's tires need to be rotated so I figure since we live next to one I will give them a shot (despite the horror stories I have heard)
I go in yesterday to make an appointment, was quoted $95+tax to remove, rotate, replace balance and re-mount 4 tires. Sure, a bit on the expensive side but I wanted to get them done ASAP.
Go in this morning and give the fellow all the information about the car ect. Then I am promptly told that a 205/45/16 is a low profile tire and they will charge more money to swap it due to the hard sidewall.
Tim O.: Thats a 92mm sidewall height, and is no where near a LOW PROFILE tire.
The reason I am told is that there machines may damage the wheel with such a low profile tire....... with a business that is CALLED Canadian Tire you would figure that they would lead the way in tire maintenance equipment....I peared in the back and saw that they have the SAME tire machine that I used in highschool over 10 years ago.....the same machine that my father used when he went to that school over 30 years ago.
I will NEVER visit your stores again after this joke of an experience with you. Wasting my time and money, providing a CSR that know little to nothing about the vehicles they are working on and using sub standard equipment.
I will be sharing this experience with all of my friends, and in my case that also includes well over 500,000 youtube subscribers, another 500,000 who subscribe to my blog and another local 60,000 car club friends I have.
For such a large company that prides themselves on customer service you guys lack the basic knowledge and equipment to complete something as simple as a tire rotation for a fair price.
Justin G.: I would rather walk after they almost killed me by over torking my lugnuts, ctc is the last place i would bring my car ever. Horrible work, zero customer service, stay far away from them.
Mike Y.: Waited 4 hours to get new tires installed, and the final cost was not what I was quoted.
Glen S.: Hope they put your wheels nuts on right. David had a wheel bearing done 6 mos ago and they did not tighten the nuts properly. Now the bearing is done again as we'll as the hub $300.00 plus and it was their mistake. So much for CTC.
Lee K.: forgot to mention when I had my tires installed before my issue with warranty that I paid for. I called the day prior since I live an hour away and was told its first come first served and no appointment was needed for tires. So I showed up early the next day at 8, when they open. Was told by the manager that I'd have to wait till 11am since there was an appointment for tires made at 10am. I Looked in the back and 3 techs were sitting around drinking coffee. I asked him what about now, it's 8 am and you've got guys siting in the back, was told its super busy and I'll need to make an appointment for 11am. Crazy, crazy, crazy. So ya, about 4 hours to get my tires as well. Wonder how long it'll take to get a "real" reply from customerservice@canadiantire.com
Lee K.: In regards to my above post, I'm talking about the Kamloops CT location on 8th street. Went in for tire warranty after only 2 months of owning tires (10,000 km) and a rotation since I paid for the road hazard warranty, was told no problem, two new tires coming right up. 30 mins later was told by same person that the manager wouldn't honor the warranty. I asked to speak to the manager and apparently he left the building to take care of personal matters. I was not impressed to say the least especially after being told the tire issue was due to under inflation. I checked those tires every week and not once did they get under inflated. Anything to get out of a warranty hey CT. To top it off, 1 hour and 30 mins later I get my truck back and the tires haven't been rotated, even though the work order said they were. Apparently the manager told the tire tech not to rotate them and left. Real professional. This isn't over, by any means. Make it right CT, Facebook is a powerful means of advertising.
Lee K.: So you can what, screw me over again with your horrible customer service from your so called professional service managers ?? Right, never again Canadian Tire, NEVER AGAIN !!!!
Mike B.: Had my summer tires put on at CT this year because my garage was being used for storage. Got home and re-torqued the wheel nuts and found only 3 tight enough (or maybe over-tight) out of 20.
Rob B.: the guy wanted $38 to change an f'n brake light bulb, a 2 minute job.
Rachel L.: no way , my car's wheels well never be the same , i don't know what they did but i had to get them fix .... so keep your FREE tow
Pat S.: My car broke down at portcoquitlam ccanadian few years back I asked the shop manager if I could leave it for a few days till payday then will get a hem to fix it. I come in on payday the car is gone. They had it impounded....now that's class
Derek W.: They changed tires on my moms car and stripped and broke some studs and also charged her the labour and parts to fix all that
Tammy-Trevor S.: after 2 bad experiences NO way would I get a repair or even a simple oil change there! Some idiot didn't tighten the lug nuts on our car and my hubby could have been killed the tire flew off! I had a tow bill and a repair bill and CT only gave half our money back??? Before that they over charged me like 80$ on a repair, they charged for nuts and washers and crap but it was easy to tell the reused the old ones, my hubby went in and had to get pissy and demand a refund for parts they reused (they nickel and dime everyone that way) plus I had a friend who the guy working had an oil change done and they forgot to put oil in, you can imagine outcome and KIA was pissed as it was a leased car!!! Nice offer CT but fix the issues with your repair shop first and fix the way you handle a bad situation that was YOUR fault, for me to even get half my money back I had to fight for it by going to head office, and for me to get my money back for being charged for using my old nuts and stufg my hubby had to argue with them and prove they were reused! Not cool!!!!!!
Bill S.: I had total incompetent service just on changing a couple of tires over this weekend, the service writer on duty blew me off and didn't even read the installers report that a rim was bent and unsafe yet charged me full price and did not inform me of any defects at the time of payment. Lucky for me the young man that did the install saw me leaving and ran out to inform me. I home the service manager at the west side Canadian Tire Saskatoon will take my complaint seriously tomorrow!!!!!
Brian D.: Worst service at the Kelsey Dr location in St John's Nfld. After 2 buying sale tires that the service dept put on in May 2013. Upon returning for my car they recommend I get 2 more for the other worn tires. Thinking about it I returned to make the purchase the next week. When I picked up my vehicle the service guy took me to a quieter location to inform me a bolt was stripped on a tire and that it just fell out when removed. He informed me that what ever mechanic was at it last did a terrible job. I then produced a receipt to show their mechanic was the terrible one he spoke of. Denying responsibility he informed me they would order a part and call me... They didn't order the part and never called me as was evidenced by my 6 weeks of calls to the service dept. at each phone call I was told by different people and sometimes the same person that there is no order for that part on record. Even moving to a higher power like the part Manger was fruitless as he never return my calls either...... The word Service is obviously lost on your organization and my confidence that the person in your Marketing Dept who will respond to my post with " Customer service is very important to us, please contact our customer service dept" does even get it. After 50 years as a customer I am done
Oh-oh!
Things have been a little slow over at Crappy Tire's Facebook page. So, they decided to pay Facebook to spam Canadian Facebook users with the annoying question, "What kind of tires do you have?"
Here are some of the negative responses they've been getting:
Joseph G.: i need mag but canadiantire is overpriced
Josh P.: Better and cheaper then u guys sell
Jeff B.: I have tires i got from fountain tire, due to you guys screwing me up and sending me across the city only to be told "oh sorry we can't find the tires that were reserved for you and no we won't offer you a deal on another set for wasting your time and fuel"
Corey V.H.: But no staff to answer a nine week old question on Facebook
Nic K.: i got mine at Costco
Graham A.: unfortunately not all 8000 at the store, probably would need to order what you want then wait to have them installed
Barbara M.: Hey, just heard Canadian Tire is a supporter of the 2014 Sochi Olympics in Russia. . . Guess I won't be buying anything from your stores. I support the LGBT community.
Frank A.: Tires that you don't carry
Things have been a little slow over at Crappy Tire's Facebook page. So, they decided to pay Facebook to spam Canadian Facebook users with the annoying question, "What kind of tires do you have?"
Here are some of the negative responses they've been getting:
Joseph G.: i need mag but canadiantire is overpriced
Josh P.: Better and cheaper then u guys sell
Jeff B.: I have tires i got from fountain tire, due to you guys screwing me up and sending me across the city only to be told "oh sorry we can't find the tires that were reserved for you and no we won't offer you a deal on another set for wasting your time and fuel"
Corey V.H.: But no staff to answer a nine week old question on Facebook
Nic K.: i got mine at Costco
Graham A.: unfortunately not all 8000 at the store, probably would need to order what you want then wait to have them installed
Barbara M.: Hey, just heard Canadian Tire is a supporter of the 2014 Sochi Olympics in Russia. . . Guess I won't be buying anything from your stores. I support the LGBT community.
Frank A.: Tires that you don't carry
Last edited:
Bina C.E.: last long weekend tried to buy just a tire at the store and after going to customer service and waiting for about 20 min, the lady there was able to find an employee that was willing to sell us a tire (We knew the size and everything) not sure WHY they would not sell us a tire on a holiday - even she was quite concerned about that
Gabriele B.: I'm so disappointed after the second set of tires ..........not because of the product...........just the service........you pay 250 bucks for 2 rear tires and the mechanic can not even put your spare tire back were it belongs to...........thank you for telling me my reverse light left is not working ......I fix it myself
Jeff B.: I have tires i got from fountain tire, due to you guys screwing me up and sending me across the city only to be told "oh sorry we can't find the tires that were reserved for you and no we won't offer you a deal on another set for wasting your time and fuel"
Should he contact the helpful copy&paster at the CT web site?
Jeff B.: I did that already and was told that each store is independently owned and operated so they could not comment on the unicity winnipeg a store policies soooo balls in your court. If you have balls in stock lol
Jeff B.: Sorry but never have experienced as poor customer service at any store of any type in my life.
Should he contact the helpful copy&paster at the CT web site?
Jeff B.: I did that already and was told that each store is independently owned and operated so they could not comment on the unicity winnipeg a store policies soooo balls in your court. If you have balls in stock lol
Jeff B.: Sorry but never have experienced as poor customer service at any store of any type in my life.
Janine M.: We took our car in to be checked in St Johns, anyway they had to take the wheel off to look at something. My husband collected the car and had been driving it for a couple if days when he started to notice a weird noise, it got louder as the days passed, so he decided to investigate and he found that the wheel wasn't even tightened properly!! It was really wobbly! One of the bolts was missing to! he said there was noway that had been tightened with a Machine!! I'm just thankful that my children and myself wasn't using the car because it could have been fatal!!!
Reason T.: I am extremely upset since I bought 4 tires from a Canadian Tire store less than a month ago. I just found out that the tires went on sale and are now $200 dollars cheaper. I went back to the store for a price adjustment, the representative told me I could get a price match. When I returned back to the store with my receipt the second representative said I was not eligible for a price match since it had been more than 10 days. As a loyal client to Canadian Tire for over 10 years now, I am truly very disappointment, since it has not yet been 30 days since I purchased my tires at regular price. I will have to think twice before I purchase something big from Canadian Tire again due to the lack of helpfulness towards clients, considering these days there is so much competition, and if this is how your company conducts business, it is truly frustrating. I really hope Canadian Tire will make an effort to make this right, since your representative are giving out wrong information in the stores.
Nicole J.: Never again for me. They put a tire that was the wrong size on my car. Caused $1200 damage. They refuse to take responsibility for it. Customer Service guy at head office is a condescending jerk.
Gee, maybe if you speak with Customer Dis-Service, that will help??
Nicole J.: Several times. Like I said the guy at head office is a jerk and the company refuses to take any responsibility.
Gee, maybe if you speak with Customer Dis-Service, that will help??
Nicole J.: Several times. Like I said the guy at head office is a jerk and the company refuses to take any responsibility.
Any ex-customer posted on Yelp. This was on there, too!
---
These guys suck all round. I took my car in for a puncture. The tires were expensive and less than a year old. Without even looking at the inside of the tire they recommended getting a brand new tire. I took it back to Johnston and Magwood - where I originally bought the tires and they concluded a puncture fix was sufficient after a through inspection of the inside.
To add to this they made we wait nearly 30 minutes while they bungled the paperwork and wrote me up for an invoice that assumed I did change the tire. Stay away unless you must go to them in an emergency.
---
These guys suck all round. I took my car in for a puncture. The tires were expensive and less than a year old. Without even looking at the inside of the tire they recommended getting a brand new tire. I took it back to Johnston and Magwood - where I originally bought the tires and they concluded a puncture fix was sufficient after a through inspection of the inside.
To add to this they made we wait nearly 30 minutes while they bungled the paperwork and wrote me up for an invoice that assumed I did change the tire. Stay away unless you must go to them in an emergency.
Michael L.:
My Story is from many years ago, My K-car had a flat, and the autoclub towed me up to the garage, where i watched the tow truck driver kindly put the car in the garage I assume this not to destroy the tire so it could be undone with an impact wrench as the lug nuts were "seised". So these clowns get in the car and drive it out yes, OUT of the garage around the three rows of cars and back in to the bay. Alert and attentive i am noticed this and quickly pointed out to the garage manager at the desk and made sure i had witnesses. and guess what they claimed, the tire was recked around the sidewalls, hmmm I wonder how that happened. frustrated and low on funds a simple punture repair turned in to you need a new tire. I had them just put a 20$ tube in it and i drove it till the car died many years later.
So in short I would not even use there garage to change a flat.
My Story is from many years ago, My K-car had a flat, and the autoclub towed me up to the garage, where i watched the tow truck driver kindly put the car in the garage I assume this not to destroy the tire so it could be undone with an impact wrench as the lug nuts were "seised". So these clowns get in the car and drive it out yes, OUT of the garage around the three rows of cars and back in to the bay. Alert and attentive i am noticed this and quickly pointed out to the garage manager at the desk and made sure i had witnesses. and guess what they claimed, the tire was recked around the sidewalls, hmmm I wonder how that happened. frustrated and low on funds a simple punture repair turned in to you need a new tire. I had them just put a 20$ tube in it and i drove it till the car died many years later.
So in short I would not even use there garage to change a flat.
Tanya B.: after pricing some tires at Costco my hubby went to Canadian tire tonight for a quote, we need tires for now and a set for winter as well so probably looking at about $1600, after asking the service rep for the specs he was sent over to the computer to look them up himself and then after coming back to ask a final question was told "we're closing in 5 minutes, I'm going to have to ask you to leave"...thanks for making the decision easier, that young man just made costo $1600 richer
Similar threads
- Replies
- 1
- Views
- 3K
- Replies
- 853
- Views
- 201K
- Replies
- 877
- Views
- 288K
Similar threads
- Replies
- 4
- Views
- 10K
- Replies
- 0
- Views
- 2K