Read the report VERY carefully.
Read the report VERY carefully.
Secondly, the investigator blamed CT for not catching the loose bolts, saying that it left the customer in grave danger.
Yet the investigator/investigative mechanic is the one who intentionally loosened the bolts and send someone to drive it to the store.
sorry folks, as much as you like to jump on the CT problem bandwagon when you get a chance, that's how we make our bread and butter CT did right,
Oh no it's dip shit mcgee telling us how to read better. Another big fail. Didn't you get the numbers wrong on your own financials? We all know CT's incompetent and dishonest especially when it comes to cars, this time the media caught you again with undies by your ankles fiddling with car safety. You sure are shit for brains considering that these journalists verify the facts and the merits of the story before even turning the cameras on. So following ct's excuses/ explanations in order we get "don't remember " > "no comment" > " I remember, but...lame excuse > better excuse from corporate. It's struck quite the cord with public...500 views plus!
If a mechanic is going to loosen something to claim it needs repair, it wouldn't be something that requires 40 minutes to take apart to loosen. Invest 40 minutes of time to create an hour and a half repair? Silly claim. There's a million simple things someone could do to a car in a minute to create such an option.You don't even have enough lipstick for this pig. Remember folks CT loosened the bolts intentionally and got caught trying to bill for additional parts and labour.
This kind of shit does go on every day, I agree. it happens at CT, at small local garages and at dealerships. There are dirty mechanics EVERYWHERE. Dno't be so naive to think otherwise.You're bitching because you failed this simple test! Folks do you trust CT with your car? Do you feel safe with your car maintained by CT? Are you getting good service knowing that retarded owners like ct me and ct corporate see nothing wrong with shoddy car practise. We all know this kind of shit goes on everyday.
again back with the bike. You're forgetting AGAIN to mention that the majority of liability was placed on the bike manufacturer, not the CT store. Of course I feel for the kid, i'm human, i have family, friends, feelings.... nobody wants to see anybody get hurt for any reason. To assume i'm unfeeling because of what I do for a living is ridiculous. Also to assume personal attacks because of my career makes you as ignorant as anyone could possibly be.Your past posts and this one are quite arrogant. Thinking that you're above everybody because you're still making money after you leave the store. Some of the folks out there make an honest living while you continually justify bad products and bad service. A few posts before, you admit to "minimizing claims" so as not to make it sound "that bad" and that was for losing a lawsuit to a boy that suffered permanent brain injury and disfigured for life with your defective bike.
This does not change the fact that Canadian Tire SUCKS IN EVERY WAY!
You don't even have enough lipstick for this pig.
Remember folks CT loosened the bolts intentionally and got caught trying to bill for additional parts and labour.
One person claimed my financials were wrong that we were not a $10 billion dollar company, but could not provide information as to what the true figures were....
So you're relying on journalism to come up with your facts? LOL comical. As far as turning the cameras on, look at the interview. It's an old man sitting in his living room saying we did this wrong or that.
Although I have nothing to do with that story the facts are clear.
This kind of shit does go on every day, I agree. it happens at CT
again back with the bike. You're forgetting AGAIN to mention that the majority of liability was placed on the bike manufacturer, not the CT store.
Of course I feel for the kid, i'm human moron, i have family, friends, gay homo feelings for my dog and sheep.... .
As far as the money thing goes.... that for he who makes an hourly wage or flat rate salary vs. my option of making money even when i'm away, gone home for the day, sick, travelling....or at the office,
I never discussed company net worth or claimed that value, as I do not know what the company net worth is. 10 billion is REVENUE. Annual amount of money going into Canadian Tire Corporation. Show me this MOUNTAIN of data that proves all of my facts wrong. Link the reports, show me that my profit figures are wrong, revenue figures are wrong.... show me!! You can't!It's amazing how you repeatedly fail simple tests in intelligence, ethics and morality time and again; much like the CT mechanic who intentionally loosened the bolts. It must be a CT thing. Again dumb dumb, CT's worth is not based on revenue and no where close to being valued at 10 Billion. Try 5.5 Billion, or almost half of what you're claiming it to be. Wait, didn't a kid in grade school point that out to you in a past post? As for providing facts and proving that you're wrong we've done that. Others provided mountains of data to you but you're blind to the truth or too stupid and look the other way when it doesn't suit you. Much like you're doing now.
In my experience, when something like this is big news, every news network latches onto it and publicizes the hell out of it! You might note that only CBC has even referenced this story. Why is that? Why has EVERY other news network not jumped on it?? There is ZERO, proof that CT sabotaged this car. ZERO. Just a guy and a mechanic who previously had the car saying CT mechanic did this. One word against another. No facts, no evidence, no video, no proof. Anecdotal evidence only. Ditto for your claim that we target seniors. You might be interested to know that most mechanics have zero idea who owns the car they work on. They pick up a work order from the operator, get the car and go to work on it. And despite previous claims, there is not a technician or advisor that gets paid a premium on the parts they sell.Here's another example of how stupid you are. Example #1998 or is #2000 of how you're looking the other way again. CT garage trying to gouge seniors on a regular basis. Wow that is low. Are you saying that because he's a senior this tire fiasco never happened? That's really low. I guess he's making it all up and wanted to be interrogated by journalists, sign affidavits, legal releases and have the camera crew invade his home for the better part of the day to get the story out. Does that make sense to anyone else out there??? CT sabotages seniors car should've been the headline for this one. What? You think CBC didn't do it's job? I think it could've gone farther if it was in the US. Oh, that's right you got your ass kicked there didn't you? You want to ignore that as well? Good thing I put some links below.
No business makes money LONG TERM by ripping off customers. Plain and simple. So to believe this is the strategy we employ to make profit, well you can draw your own conclusions. I know your conclusions will be that we're crooked, but really, we'd be long out of business, there'd be a ton of lawsuits, investigations etc...Really? Yet another example of CT stupidity. You've glossed over the entire article and are stuck on CT's weak response. Since you're stuck there, lets have a look. CT corporate said the mechanic who did the work is " trusted", "experienced" ,"deeply honest" and "it is beyond belief" that he would do such a thing. Really? How did corporate know that? I bet CT didn't interrogate him or have him sign legal papers at all. I wonder just how honest that mechanic is? I wonder how he'll do if asked "has he ripped off people at the garage before?" and "Does he target seniors?" under a lie detector. How about this question " Does the store owner tell you to charge for unnecessary parts and repairs? And do you they know you're doing that?" I wonder what kind of goodies would come out with some gentle waterboarding?
It happens because if CT and CT owners did something about it, you would lose alot of money. Isn't that right? A big part of your income is made from deceiving people about their cars and CT owners allow it to happen, isn't that true?
I don't know a lot about that particular lawsuit except what happened, who it happened to and what the settlement was. I also know the owner of that store. Court cases take a long time, especialy personal injury suits. Lawyers are lawyers, they do what they do. The court cases don't really involve the people at the store, they are just lawyers with massive amounts of file folders and documents arguing over one or two technicalities or asterisks to figure out who's liable.Oh yes the bike thing again. CT stonewalled and stalled that case for 7 YEARS hoping to bankrupt the family with legal bills. And yes the liability split. CT was found liable for 45%. Almost HALF wouldn't you say?
Funny that CT didn't think of that before selling the defective bike or during the seven years that it bounced around the courts.
I never said I was better then anyone. I was born and raised in an average family just like the majority of Canadians. I still get up in the morning, shower, get dressed and go to work just like you do. I still pick up my garbage bag and haul it to the curb, I check my mail, I grocery shop, I mow the lawn, I have family, I have friends, I have hobbies.... i'm a regular human being just like everyone else. You see me on the street or at a grocery store, I look just like everyone else. I'm just a pesron in this world. The only difference is that I have chosen a career path that affords more luxuries then the average 9 to fiver. You assume that I am a bad person because you don't like the company I choose to represent. We're not running ponzi schemes or money laundering operations you jackass. We are running retail stores, that are front and center, hiding from nobody, in every major city and town across Canada. Clearly, with no way to dispute it, this is a formula that works. Canadian Tire is a successful retailer and a successful automotive repair business. Just because you don't like it, doesn't mean it's wrong!!Yep, Mr CT money you must be better than the average working class 9 to fiver who don't need to run a shoddy garage/ retail store and mistreat workers to make a living. Tick tick tick...retail has a high failure rate. BTW here's proof since you've asserted that CT has had "no store closings what so ever".
I don't need a shitty store to run bs personal expenses through which an owner got caught and criminally fined, or try and scam customers lease owners, employees, customers. Did I say customers twice? Maybe. Despite all your lies, ramblings and bragging of how 'made' you think you are you've got nothing.
Same as your claims of Consumer Protection Acts that in your opinion force us to accept items back, which is factually incorrect.
Highlights: ... "a retailer is liable to a purchaser for a defective product"
I never discussed ...or claimed that value,Show me this MOUNTAIN of data that proves all of my facts wrong. Link the reports, show me!! You can't!
More proof of CT's indifference and lack of responsibility towards customers.There is ZERO, proof that CT sabotaged this car. ZERO. Just a guy and a mechanic who previously had the car saying CT mechanic did this. One word against another. No facts, no evidence, no video, no proof. Anecdotal evidence only.
Ditto for your claim that we target seniors. You might be interested to know that most mechanics have zero idea who owns the car they work on...there is not a technician or advisor that gets paid a premium on the parts they sell.
So let me point back to some other examples. Lead paint in kids toys, strollers with defective hinges, baby cribs with safety defects, runaway Toyotas, Ford/Firestone - tires that shred apart (See Ford Explorer), Maple Leaf Foods - Listeria outbreak KILLED 22 people, E-coli water in Walkerton - failure by Government inspection agency KILLED 7....
Are these examples okay with you? Death and health risks.... lots of it as a result of failure by companies, people, process, procedure. So I ask you this.... You want to argue, lets do this right.
So CT Me, if I have concerns about the work done to my car by crappy tire are you saying I'm out of luck? Do I have ZERO chance of getting my car fixed properly or getting my money back? And that I should just take their word for it?
If a technician did something to a car intentionally, absolutely not acceptable. I don't think you'll find anyone (not a Manager, owner or technician) that will stand behind shitty work and say it's okay. In the first shop I ran, I had a log book of every vehicle/customer that ever came back after being worked on with a detailed log. I tracked all technicians and questioned or disciplined those with unacceptable come back rates.More proof of CT's indifference and lack of responsibility towards customers.
Mr.Hanson had the power of the media to try to help him and Canadian Tire make sense of this and right some wrongs and even then it went no where with CT. To the average joe out there, you've got no chance if you take your car to CT! Get stuck with a bill for hundreds of dollars higher or drive away with some parts loosened and risk your life. Remember, he took the car in for new wheels and this is how he was treated. CT see's nothing wrong with that.
There's less interaction then you might think. Most verbal interaction is service advisor to customer. advisor makes work order and puts it in "the tray" for the next available tech. He/she grabs the keys and work order and heads to the car. does the diagnosis or repair, turns back the paperwork and grabs the next one.Really? So the operators and mechanics don't talk to each other in that small space working on a few cars at a time. Wow. And the profit sharing plan, stock purchasing plan and store bonus isn't incentive?
[/quote]Stacked only against the worst examples of consumer safety you don't look so bad. Bravo.
Canadian Tire is WELL WITHIN THE LAW
if a few customers are too lazy to use the warranty supplied with those purchases that are defective then too bad so sad.
This the new reality of retail and it's working.
It may take a bad product or two to educate them to read the fine print but it's the cost of their education.
For too long retailers have shouldered the burden of bad products.
I consider this issue closed.
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