CBC's "Go Public" reports on Canadian Tire.

Sure buddy....you're blowing more smoke up the publics asses.

CT Me said:
Absolutely not what I would say at all! INSIST that the vehicle be put up on the hoist (or in the bay with hood open) depending why it was there for repair, or a test drive if it's a driveability problem and walk through it with them.
Click to expand...

On to this con already. You fail to mention is that CT will BILL for LABOUR and HOIST TIME or keep the car in the garage until the bill is paid like this poor guy.

https://www.canadiantiresucks.net/personal-stories/732-canadian-tire-ripped-me-off.html
CT Me said:
I don't think you'll find anyone (not a Manager, owner or technician) that will stand behind shitty work and say it's okay.
Click to expand...

It wasn't all that hard for CBC found all three stooges, and even the CT vice president stooge himself saying it was all ok and nothing wrong happened. Lets not forget about the test they failed after telling the mystery shopper that the whole car would be looked over.

So again joe public. You have ZERO chance if you take your car to Canadian Tire. ZERO! Your car will be screwed with, you will be billed higher. If you're concerned and take it back and "INSIST" that it be hoisted up, you will billed for that as well. AND you will still be left holding the bag because as CBC has amply shown, none of the 3 stooges or the vice president will make it right.
 
My experience with a CT garage was very bad and quite similar to the cbc story. An oil change turned into a 500 estimate because I had " bad hoses", and a "bad battery". Luckily for me I passed on it and took it to my regular mechanic who verified that everything was ok.

I think that everyone has a bad experience with CT and is asking to be ripped off if they bring their car in.
 
Unregistered said:
On to this con already. You fail to mention is that CT will BILL for LABOUR and HOIST TIME or keep the car in the garage until the bill is paid like this poor guy.
Click to expand...
If someone is getting charged "hoist time" they are definitely getting hosed. In all of my years and all of my stores and Corporation work I have never heard of nor seen a customer charged hoist time. I call bullshit on that one until I see a bill from a CT store with a hoist time charge on it!
the mystery shopper got a $20.00 inspection on the ghost vehicle by request. No auto shop looks over every part of a vehicle for a greenback. If the mystery shop was played out honestly and with integrity they would have specifically said I have this type of noise of this type of problem coming from this area of my car. Not, hey check out my car. LOL they are mechanics. cars make noises and have thousands of parts. The more vague the information, the more difficult it is to find what's wrong. The more detail, the easier it is to hone in on the problem.
[quote

So again joe public. You have ZERO chance if you take your car to Canadian Tire. ZERO! Your car will be screwed with, you will be billed higher. If you're concerned and take it back and "INSIST" that it be hoisted up, you will billed for that as well. AND you will still be left holding the bag because as CBC has amply shown, none of the 3 stooges or the vice president will make it right.[/QUOTE]

ZERO! we fuck up every car and screw every customer that comes into every bay in the Country. 5500 bays Coast to Coast. The claims get more ridiculous as the days go on.
 
Well you're right on one thing. YOu haven't visited my repair shop so you can't say how it would be. Period.
Only a fool paints everyone with the same brush.
---

Actually, we stick to the prescribed policies. 90 days, original packaging with a receipt = refund. Defective = warranty (exchange, repair, replace) or in some cases a refund depending on the product and the nature of the concern... and how a customer approaches the situation. No customer will bully the Managers around with their (or your) interpretations of Consumer Protection Act. Why? Because most consumers don't actually know the law, aside from some vague reading and what they believe to be true, this sir DavidLEr includes your interpretation of the acts, some of which are correct, some of which are not correct.

Yikes! Who is this dragon lady, and what has she done with the pleasant CT Me we've all come to know and love???

Oh, wait. This is the REAL "CT Me", who's recently decided to start pretending she can be reasonable.
Click to expand...
[/quote]
Unreasonable people do not make it to my chair, or if they do, they sure don't last very long. Why? Because running a business successfully on large and small scale requires sound judgement, good decision making and a fair amount of critical thinking, leadership and problem solving.
Reasonable examples that I stumbled upon here.... restocking fees on regular stock items - i don't support that at all. Only re-stock fees should be on special order items where the customer changed their mind.
"hoist time" in the shop, which I'm still not sure is accurate. In any event, I do not support such a fee in any circumstance. Unhappy with auto work? return to the shop, put the car on the hoist and lets look at it together.

Also, for everyone, be reasonable in your expectations and your 'stories' of what's happening. if you're smart enough to believe that every complaint on here is accurate, truthful, complete and not exagerrated....well, then you're not that smart lol
I know you all automatically assume that everything and anything wrong MUST be the fault of Canadian Tire because there's no way you would make an objective opinion that might actually see Canadian Tire does many many things well, all day every day. I admit, I'm not sure I care. Pissed off know it all consumers who think they are entitled to something for nothing get no favours from me. On the contrary, reasonable, mature people who want to discuss things without having to go on the attack, those people can and do have my ear all day long.
You can choose whoever you want to be.
 
CT Me said:
call bullshit on that one until I see a...
Click to expand...

A bill for "insisting" to hoist a car up to rectify a problem that you caused in the first place is still a bill no matter how you breakdown it down. BTW we've been calling bullshit on you and kicking you in the teeth with proof since day one. Too bad you're the retarded chicken shit who loses each argument can't step up to the plate. Refresh your memories on the threads and relive the ass whipping served. BTW idiot, you said it yourself that each CT is independently owned and if so wouldn't tool, equipment, labour charges vary too??????????? I thought so retard.

BTW, you're not even an owner, just related to one.


So true and worth properly quoting again. You confirmed CT owners shitty attitude on the way CT treated the "old man", not me. BTW, if you were so tuned into good customer service, one of your multiple personalities would have posted som, much much earlier. But implying about a free hoist and PRETENDING to be genuinely concerned for quality and customer safety is the best you can PRETEND to offer, more like lie about.

CT Me said:
ZERO! we fuck up every car and screw every customer that comes into every bay in the Country. 5500 bays Coast to Coast. The claims get more ridiculous as the days go on.
Click to expand...

Yes you do. And that includes fucking up the interpretation of consumer laws to rip off the customer. And when you're not fucking that up you're fucking up cars and safety. Just like the CT owner who you profess to know, intentionally and knowingly sold a kid the defective bike that FUCKED UP HIS FACE AND BRAIN FOREVER.
 

Have you nothing other then a foul mouth to speak with? You should be ashamed of yourself.

Let's make several things clear. I have ZERO to do with this bogus CBC report, which at best is witch hunting poor journalism. Not a single news network latched onto this story to slam Canadian Tire because it is chocked full of loose accusations, lack of proof and overall poor ethics. Big news gets captured by everyone. big news spreads like wildfire. This did not catch on because it is not accurate, ethical or proveable.
Ditto for the bike incident. Yes I know the owner, and yes I absolutely feel for the kid who has and will continue to suffer greatly. Will I sell all my assets and get out of this business because of the incident? No sir, absolutely not. As already discussed this is an isolated incident. In the face of additional facts (other major safety problems of other companies) you fail to acknowledge that they exist or happened. If you won't listen to what's going on beyond your own nose, i can't help you. you're limited to your own ignorance and unwillingness to oepn your ears and eyes for a moment to see something other then what you believe.

Yes each store is owned individually and as such has their own unique methods of operating, charging etc....
however this is not my first store, nor my last AND we all talk. I have never heard of or seen any CT store charging for a hoist fee. period. Show me otherwise or its a dead issue.

As far as what I care for, who I am, where my sympathies lie....really you know nothing. That would be like me saying that I know who you are or what your beliefs are, how you raise your family, treat your friends based on what you say on an internet forum. Truthfully, i don't. despite your foul mouth you could be the most caring empathetic human being in the world for all I know. I am not so ignorant as to believe I know anything about you, and you shouldn't be so ignorant as to believe you know anything about me.

that will be all
 
I for one appreciate the links to all the consumer protection acts and can form my own opinions. I don't need some snotty CT Owner telling me self serving "consumer laws" that short change my pocket book and the quality of goods I keep, with one sided store policies.

I also think it's deplorable that one ct owner would knowingly sell a defective good leading to a permanent disabled life for a young man, and then for another ct owner to dismiss it so easily with " it's an isolated incident" so what attitude. Is playing with the consumers safety at Canadian Tire really that isolated?

Well there is the CBC report, the bike incident, the piles and piles of other complaints on this board and others on shoddy automotive service damaging cars, a post here about a lady going through a red light, unable to stop after a brake job at CT. So are these cases really that isolated? There's also hidden footage of a CT mechanic swapping a perfectly good part that AMA has on it's site. Do I get a "so what" from the CT owner?

Like somebody said, you have ZERO chance if you take your car to Canadian Tire. ZERO.
 
Oh dear!

Our charming "CT Me" seems to have 'accidentally' deleted some of the invaluable quotations from her prior posts!

Such a loss to we who are mere "consumers", and stand to gain so much from the inspired elucidations of an actual, real-life (gasp of awe!) Store Owner.

Keeping in mind that she devotes her precious time, not in persuit of her own personal gains (no! no! no!), but to help us! The undeserving and ungrateful masses!

Let us once again crouch eagerly at her knee, gazing up at her with all due rapture.

We need only listen with an open and contrite heart as dewy pearls of wisdom drop like sweet nector from those divine lips ...


Could it be that these gems were uttered over a month ago? I remember it like it was yesterday. So enlightening!
 

I'm not the one telling you the consumer laws. DavidLER is the one who posts all the links and his interpretations. I merely suggest that some of his interpretations are incorrect. I really have very little interest in whether or not you choose to believe them, read them or understand them. Just don't be surprised when you show up at a Customer Service counter spouting off all you "know" about your rights under various acts, and get shut down because you're trumped by someone who does this for a living and actually knows the laws.

As far as the bike goes you are making it sound as if the CT Owner went to the sales floor, chose a bike that she knew was defective, put into the kids hands and said here, it's perfect, ride it, buy it.
The only thing even remotely close to that is that the manufacturer of the bike KNOWINGLY shipped out the bikes to stores, having not done quality testing after using a new supplier for the components that failed. That is fact, that is spelled out clearly in the court documents.
I have never dismissed this is not important, but yes it is surely isolated. you may not like what I do, but it is surely above you to determine if I care. Regardless of where anyone buys anything, i personally never want to see anyone suffer, get hurt or injured... I don't wish injury or worse on any of you, despite the fact that you have called me every name in the book not knowing a single thing about me except that I choose to represent Canadian Tire. I can and do hold my head proud every day knowing that I live treating every person I come across with ultimate respect. We are humans... at very least everyone of us, everyone of you deserves respect. If you ever forget that, you have failed. Many of you have. The amount of personal attacks and insults on here is shameful. Truly truly shameful.

Interesting I find that nobody had the balls to address my post citing specific examples of failed consumer safety that killed many many people. Apparently in the face of facts that bury your arguments, you hide in your shells like turtles. Thanks for playing

As far as car repairs go, justt pay attention and stop repeating yourselves. I am well aware of the video of parts wrongly being swapped. I am well aware that there are crooked mechanics at some stores. I am well aware sometimes customers get screwed in car repairs. Bad diagnosis, poor repairs. With 50,000 employees and 480 stores, there's going to be some bad apples. I have only control over this operation, not the 479 other ones. I've had dirty ones come through my hands. Some have been caught and fired. I'm sure that some never get caught. Guess what man...they are everywhere. Right now there's probably a highschool kid who works here pocketing something. Already this morning about $100 of stolen items already came to me...empty packages found in hidden areas of the store. A customer or two that couldn't afford to or simply doesn't want to pay for items they require or want. This is business. This is big business. Things go wrong, people are shady.... we are not perfect. we can not be perfect. We never will be perfect. But we do the best we can to minimize theft, shady employees and crooked mechanics. Don't forget, that mechanic i fired just might be under your hood over at Ford or GM.

DavidLER that is a fairly ridiculous post. You have moved from a legal analyst to spewing patronizing crap.
My job is not to serve you, educate you or help you. My desire is surely not to help you or educate you. My job is to make profit for the business long term. Make no bones about it, profit is the goal and i'm not shy about it. What you and your cohorts continually fail at is understanding HOW that profit is generated. Profit is generated by selling products and services to customers and keeping them happy. Guess what...I have thousands of satisfied customers. 363 days a year they fill their carts and baskets. They don't come in here over and over again because they are forced to. They come in here because they choose to.
 
Originally Posted by Unregistered
- BTW, you're not even an owner, just related to one.
DavidLER
- Interesting. How do you know?
Click to expand...

Very interesting I agree. So in order to know that information, you would also have to know whO i am, who the owner I apparently am related to is and by knowing all of that, you'd be likely to know which City/Town and which store. So..... let er rip! Details please
 
CT Me said:
I'm not the one telling you the consumer laws. DavidLER is the one who posts all the links …
Click to expand...

Fellow Forum Followers:

I must admit that my first reaction to this was, to use the vernacular of younger people these days, “OMG” and “WTF!!!!!”

But upon a closer reading, I realize that, yes, CT Me has not (that I recall) ever posted any actual “consumer laws”.

I confess: it is indeed I, DavidLeR, who has posted consumer legislation to a thread on the topic of, well, consumer legislation. And also on this thread, but only in response to a cross-post by CT Me. Not that that excuses me or anything.

Yes, shame on me – how dare I attempt to substantiate my claims?

And, of course, kudos must go to CT Me for resisting the temptation to substatiate her claims. Congrat’s!

CT Me said:
… and his interpretations.
Click to expand...

I suppose I owe another apology for my attempts at interpretations (compounded, obviously, by my reprehensible attempts to substantiate them).

I would be far better off following CT Me’s example, and not indulge in interpretation.

Oh, wait …. hasn’t CT Me done this? She denies it, but hasn't she posted volumes of (mis)interpretation? And yet she is now claiming that such postings are a BAD thing? Isn’t this called “hypocrisy”?

Never mind – I cannot use the sins of another to justify my own transgressions.

In my defense, I’d like to point out that I recently stopped posting interpretations.

Instead, I have only used COPY and paste to post the interpretations of others: consumer advocates, consumer legislation lawyers, the legislative assembly, and so forth. But the strength of their credentials does not outweigh my prior bad acts.


One final note:

In these case, it ultimately won’t matter what I think.
It won’t matter what the customer thinks.
It won’t matter what a store manager or owner thinks.
It won’t matter what the consumer advocates think.
And sure as Hell it won't matter what someone who calls themselves "CT Me" thinks.

What will matter?

What the judge hearing the case will think.

And, in the days leading up to the court date, it will matter what the CT lawyers ‘think the judge will think’.

Because, if the CT lawyers think the judge will side with the consumer, the CT lawyers will cave.
 
DavidLeR said:
Interesting. How do you know?
Click to expand...

The same way you found out you're talking to a dumb female, Robin. At least 3 people are posting as "CT Me" all with mental handicaps. I would expect an average intelligent response from the collective but as you've seen... not even close.
 

Is this another chicken shit challenge from you? What happened the last time you called me out? Oh that's right you beaked off and backed down. What was the problem then, Daddy wouldn't give you the money?
 
DavidLER - Indeed I have posted information regarding consumer laws, some of which are my interpretations, same as you. You may call this hypocrisy, i can live with that. we stand on the same front. You believe your interpretations are correct, I am confident they are not. I am sure mine are, you believe they are not. Your friends on here will side with you because you're united in hating CT. If i was a neutral party, I think i'd be leaning towards believing he who does this for a living and has spent many years entrenched in knowing the retail business and the acts that govern such. You are also correct in stating that your opinion and mine does not count. It's a judge that makes the final ruling. Having said that, for the amount of time a ruling like this ever goes as far as lawyer and court, seems rather minor in the grand scheme of things. To date I have not faced a court case, judge or lawsuit and have three, count them all of three processes involving lawyers. Two from ex-employees, both of which had no foundation and were stopped before a court got involved and one lonely letter from a lawyer who's client claimed that we intentionally told an auto parts supplier to delay delivering parts for her car because she is black. My responding letter and corresponding documentation and video surveillance sent back to her lawyer ended that also. That one was so funny, I didn't even involve a lawyer. I responded myself.

UnRegistered - I fear not your challenges. I have built my career on sound judgement and good decision making, especially financially. So wagering cash with some anonymous unregistered user on a random internet forum surely would not qualify as good decision making.
 
CT Me said:
Your friends on here will side with you because you're united in hating CT.
Click to expand...

Hey, boys and girls!

“CT Me” may not actually exist as a single human being, but she/he/it/they make(s) a good point:

We all seem to have one thing in common: we all seem to have witnessed various unethical, immoral and illegal activities on the part of Canadian Tire Corporation, and seem united in getting the word out on how much this company sucks.

So, I thought of this totally cool idea: Why don’t we all get together, and create a web site!!!!

Kind of a forum devoted to the various ways CT fails.

We could call it, “Canadian Tire Fails To Meet Customer Expectations.com”. No, that too long.

“Canadian Tire is Really, Really Bad At Stuff.org”. Better.

But not nearly as good as this: “Canadian Tire Sucks.net”.

Surely anybody with half a brain could figure out what a site with that name would be all about, and wouldn't post inane drivel on how great these stores and garages supposedly are, or how they don't really try to cheat customers.

Or try to pull the wool over our eyes by mis-representing and mis-quoting CP laws.

Hold on while I check to see if the URL is still available ….
 
... and don't forget, make sure that 98% of the people you invite to join the website have only a one sided view and refuse to open their eyes, ears and minds to the possibility that they might not be 100% correct all the time.

That should make for great debating.
 
CT Me said:
Have you nothing other then a foul mouth to speak with?
Click to expand...

I usually like my women thin and young but you'll do for now porky. Grab some wallet from the customer, now squeal like it matters piggy.

CT Me said:
Let's make several things clear. I have ZERO to do with this bogus CBC report, which at best is witch hunting poor journalism.
Click to expand...

That's right piggy, turn the other way because you don't like that spot.

No wonder you don't like all those CPA links the boy wonder has brought. Afraid of an informed customer? Afraid of making money honestly?

CT Me said:
the face of additional facts (other major safety problems of other companies) you fail to acknowledge that they exist or happened.
Click to expand...

You forget where you're at? Attention span of a goldfish. Go ahead and talk as much as you like with as much detail as you can about those companies then.

CT Me said:
I have never heard of or seen any CT store charging for a hoist fee. period. Show me otherwise or its a dead issue.
Click to expand...

Close your eyes and click your heels all you want SU-EEE. Ignore it or hate it all you want, the Canadian Tire HOIST FEE much like the fabled CPA unicorn and the 'bogus CBC report' very much exists. So if you hoisted a car up for a customer after he came back how much more do you bill them for? Don't tell me free?!?!!

CT Me said:
despite your foul mouth you could be the most caring empathetic human being in the world for all I know.
Click to expand...

You forgot 'cute' and 'sexy'.
 
Unregistered said:
I usually like my women thin and young but you'll do for now porky. Grab some wallet from the customer, now squeal like it matters piggy.

That's right piggy, turn the other way because you don't like that spot.
Click to expand...
Dude can you read or do you just selectively read and decide what you like and don't like? I have acknowledged on many occasions that problems exist with auto service, and all skilled trades for that matter. CT, small shops, dealers.... we all suffer from the same crooked mechanic problems at various times. There has been undercover investigations for years, some prove wrongdoing, some don't. This particular example though is weak at best, which is the reason it got buried pretty quick. CBC is the only one that reported on it, nobody else would even put it as back page news.

No wonder you don't like all those CPA links the boy wonder has brought. Afraid of an informed customer? Afraid of making money honestly?
Click to expand...
I have no problem with CPA links and information. They are part of doing business. They serve to protect consumers, and despite the fact i'm a retailer, I am also a consumer. The legislation protects me as much as it protects the next guy. The problem I have, is when someone (DavidLER) tries to interpret them without truly knowing the rules. It has zero impact on me at the end of the day, all its doing is misinforming customers of their rights, which will lead them to disappointment when they find out they were given bum information. Since you all stick together, if you want to be a bunch of lemmings and follow eachother down the wrong path... have at 'er.

Now I pose this, a straight up honest question. Do businesses stay alive long term, thrive, profit and grow if all they do is rip off customers?
The answer is no. Especially in the modern world where something happens and instantly its news or twittered or facebooked. poor performance, poor results and certainly crooked businesses get exposed and go broke.... quickly.
So if we are that dirty, why are we still in business making profit? Because we do business in your face, in every major retail center in Canada and make an honest buck. period.

You forget where you're at? Attention span of a goldfish. Go ahead and talk as much as you like with as much detail as you can about those companies then.
Click to expand...
I'm not interested in specifics of these companies. The reports are there for millions to read. multiple deaths and injury as a result of their performances at various stages over the years. My point is if you want to pick on one company (mine), open your eyes to what else is going on. Apples to apples my friend. Also worth noting, despite their incompetence at some stage, that does not render these companies or their people evil, terrible, grossly incompetent as a whole... and it didn't render them broke. Ford and Firestone still make cars and tires. Maple Leaf foods still processes food. The world moves on when things go wrong.

Okay then i won't tell you free, since you won't listen to it.
Wait, yes I will. If a customer comes in genuinely concerned that we have done wrong when working on the car When it's our fault, we inspect it and fix it no charge.
Here's the neat thing about automobiles and machinery in general. They leave clues. When parts fail, wear out etc... there are symptoms, signs of wear out, traces of fluids or metals and plastics, spots that are shiny when they should be dull or where everything else around it is rusted. With a car on the hoist or a hood up it's much easier to have a conversation with the customer and show them whats going on.
Let me guess... I'm lying? go ahead accuse me of something else lol
 
After weeks and weeks of delusional rantings about consumer law, CT Me decided to post thusly at 10:14 AM:

CT Me said:
I'm not the one telling you the consumer laws. DavidLER is the one who posts all the links and his interpretations.
Click to expand...

Then, at 1:13 PM it morphed into this:

CT Me said:
Indeed I have posted information regarding consumer laws, some of which are my interpretations
Click to expand...

Her crazy house of cards is falling down around her, and any tattered semblance of credibility with it.
 
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