My wife bought a plastic broom and dust pan. When she got home she noticed the plastic dust pan had a crack in it. I said I would return it and I took it back with the bill. They would give me a credit but no cash as I didn't have my wife's debit card. I talked to the manager and he said there's nothing he could do. Keep in mind, we are talking about a $7.99 purchase. I went home and got my wife' debit card and pin went back to the store and returned it. . The store is entitled to their policy, not sure if it's even legal, but the inconvenienced consumer will vote with their feet. These feet aren't walking into another CanadianTire store again. When a store decides that their store policy is more important than a regular customer over $7.99, it's time to move on.