no refund if you don't have wife's debit card

[Guest-0314]

My wife bought a plastic broom and dust pan. When she got home she noticed the plastic dust pan had a crack in it. I said I would return it and I took it back with the bill. They would give me a credit but no cash as I didn't have my wife's debit card. I talked to the manager and he said there's nothing he could do. Keep in mind, we are talking about a $7.99 purchase. I went home and got my wife' debit card and pin went back to the store and returned it. . The store is entitled to their policy, not sure if it's even legal, but the inconvenienced consumer will vote with their feet. These feet aren't walking into another CanadianTire store again. When a store decides that their store policy is more important than a regular customer over $7.99, it's time to move on.

 

[CT_MANAGER]

This is interesting. What location was this store in? The policy for returns for our area is

GIFTCARD - GIFTCARD
CREDIT CARD - CREDIT CARD
CTM - CTM
CASH - CASH
DEBIT - CASH

I would go back to another location and ask the customer service desk what the return policy is for returning products with a Debit card and see if they agree.

 

[CT_MANAGER]

My wife bought a plastic broom and dust pan. When she got home she noticed the plastic dust pan had a crack in it. I said I would return it and I took it back with the bill. They would give me a credit but no cash as I didn't have my wife's debit card. I talked to the manager and he said there's nothing he could do. Keep in mind, we are talking about a $7.99 purchase. I went home and got my wife' debit card and pin went back to the store and returned it. . The store is entitled to their policy, not sure if it's even legal, but the inconvenienced consumer will vote with their feet. These feet aren't walking into another CanadianTire store again. When a store decides that their store policy is more important than a regular customer over $7.99, it's time to move on.

If their policy is DEBIT - DEBIT, then I can understand. Any money missing at the end of the night from the cashiers till is the responsibility of the cashier who's numbers the cash register is signed up on as.

If the till is set up to do DEBIT - DEBIT then the cash register (and cashier) would be short $7.99 and would go on the record of the cashier. It's not a matter of just taking out money from a cash register; the cashier would be responsible for it.

besides, the return policy on the receipt that you brought indicate "credit to the original form of payment or a store credit will be provided as required" so unfortunately I'm sorry to say that the store can't be blamed in this instance as it's pre-stated on the receipt that it would be refunded on the original form of payment; Debit. In order to do this, you would need the original debit card.

 

[CT_CS]

At the Canadian tire that I currently work at (in Ontario) it is crucial to us to make sure someone has the same debit card at they paid (we verify the last four digits on the receipt with the card) if the customer does not have that debit card, we simply return the amount on a gift card.

 

[CTH8R]

I assume you've carefully checked every single one of the 487 stores, to make sure every last one of them also follows the same policy as the one you work at, right?

LMAO!

Hey, what happened with your "personal reasons" why you "recently left" your job at Crappy Tire? All resolved now, and you're back in the Red Shirt Brigade?

Oh, by the way: which store is that, exactly? I'm sure your new manager would be interested to know that you are already violating company policy by posting here. Was the document you signed called a "Non-Disclosure Agreement" (NDA)?

 

[CT_CS]

I assume you've carefully checked every single one of the 487 stores, to make sure every last one of them also follows the same policy as the one you work at, right?

LMAO!

Hey, what happened with your "personal reasons" why you "recently left" your job at Crappy Tire? All resolved now, and you're back in the Red Shirt Brigade?

Oh, by the way: which store is that, exactly? I'm sure your new manager would be interested to know that you are already violating company policy by posting here. Was the document you signed called a "Non-Disclosure Agreement" (NDA)?

I actually found another store that was happy to have me, and why would I sign a NDA If im just giving general knowledge about my current store.

 

[CT Challenger]

I actually found another store that was happy to have me, and why would I sign a NDA If im just giving general knowledge about my current store.

Sounds like you really don't know what an NDA is, or when or why you would sign one.

At any rate, you should be free to tell all of us exactly where these stores are with their awesome return policies, that don't suck quite as much as the other Crappy Tire stores.

Now THAT should be a question you DO know the right answer to!

Please let us know ASAP, So we can start getting those legitimate refunds!

Thank You!

 

[CT_CS]

Sounds like you really don't know what an NDA is, or when or why you would sign one.

At any rate, you should be free to tell all of us exactly where these stores are with their awesome return policies, that don't suck quite as much as the other Crappy Tire stores.

Now THAT should be a question you DO know the right answer to!

Please let us know ASAP, So we can start getting those legitimate refunds!

Thank You!

Not a problem, come on down to Espanola, Ontario. the only store in the town, come on down with your receipt, the product, and heck if you dont have your wife's debit card, we will give it to you on a refund card.

Your Welcome!

 

[CT Challenger]

So, is the Espanola Store the new one that just hired you? Or one you used to work at? Which is the one you claim doesn't give customers a hard time about refunds?

 

[CT_CS]

Espanola. The one that I was just hired at.

 

[2013LJM]

Just an FYI- our store also allows for debit or cash refund on debt purchases. This is NOT a CT wide policy. Some stores have strange policies.

 

[CTH8R]

You hit the proverbial nail right on the head.

The local Red Triangle of Crap Store looks as though it is just another branch of a nation chain called “Canadian Tire”.

Customers think that each outlet will have the identical, chain-wide policies, training, and level of service. They expect there will be a helpful “1-800” number to call if a location has gone rogue, where Head Office will sort things. After all, that is what they get with the big chain of stores across Canada, like Home Depot, Costco and Walmart.

This is no accident: the stores, commercials, flyers and signage all suggest that this is one, big chain with the same products, flyers, and so on. Same chain, same everything.

But in fact your local stores isn’t even close to being yet another branch in the big chain.

Instead, your local store is really just “Fred’s Hardware Store” that features Canadian Tire products. And the other one across town really is just “Jim’s Hardware And Automotive Supply”, which also happens to feature Canadian Tire product. And so on, at all the other locations.

So it becomes 'surprise, surprise, surprise' when you walk into a different store, and run into some weird local oddity, or some tight-fisted short-timer owner, who decided on his own to start screwing customers, knowing any loses for the sake of Customer Service will only help out the next owner to get stuck with that poor location, as they work their way up the chain.

And when it becomes ‘lawsuit time’ (as it seems to do, quite often), the mistreated consumer tries to sue "Canadian Tire", only to learn they really have to sue “Bill’s Bakeware and Engine Oil Emporium”.

Nice ‘psych’, Crappy Tire!